Read the reviews below to see the experience other people have had when dealing with customer service from Chick-fil-A.
Location: 1.96 miles, 11558 Bandera Rd.,San Antonio, TX 78250. Customer Care line gives excuses for poorly trained employees. A new employee should never say they do not have a good product without checking first. Too many people behind counter for such poor service. Employees/manager appear to be more concerned about employee/employee relations vs customer service. I asked for regional info, obvious customer care is either new or trained to get customers off line ASAP. I've worked in customer service positions as well as taught. This location needs sincere updating and training or it will become another McDonalds. I had to wait behind cars in (2nd) drive thru line in order to exit. I'm confused as to why since this location just remodeled parking lot (store was not busy). Questionable if I will return to this location. Chick Fila customer for past 34 years(moved from Florida, etc)
I love Chick-fil-A but I'm growing more and more concerned about the amount of time we have to wait to get products through the drive-thru maybe somebody needs to think about a different way to do it right now they have set up for one line but have two people standing outside taking orders today I went and it took me 20 minutes to go through the line and when I got up to the front then I had to wait about another 5 to 7 minutes when I asked the manager the problem he said we're cooking biscuits there's just gotta be a better way I love your product but I just don't even want to go there anymore because the line is so long and it takes such a long time to go through the drive-thru
I have been a loyal customer for years. Until recently the only place to enjoy the food was at the local mall. Then you opened a restaurant on dixie hwy in louisville ky. My uncle had a job of building a tire discounters next to this new restaurant. For 3 months straight the employees as well as myself ate at the restaurant next to the job site. I used wifi as they worked because my husband worked at the job site. One day recently I was out walking. I stopped to use the wifi and was approached by one of the staff. She asked if I was ok I told her I was fine was about to head home that I was just using wifi and I would go if she needed me to. She acted as if I was fine to sit there. Then the police arrived. The manager told the police that my boyfriend and I had snuck in the men's bathroom to shoot herion from needles. She described the accused as wearing a pink jacket. I was them told I was banned from chick filet. I am offended to no end. I wasn't there on day of supposed incident. I hadn't worn the pink jacket for 12 days prior to being accused by police. I don't shoot heRion or any other drug for that matter. I am surely convinced I could have a law suit. I am willing to wait until someone makes this right.
Just left Chick-fil-A in Rehoboth Beach Delaware the owner of the company called me a jerk because I I was in the Drive-Thru line he told me about a minute to a minute-and-a-half on the chicken nuggets I told him I would wait I'm in a big large work truck F-350 with utility body there was no place to park he called me a jerk I got my food and left I don't think that was right the owner's name I believe is Zach Hayes
I visited a Chick Fil A today and had the worst Customer Service experience in my entire life. The server Ronald was disrespectful and cynical. Chick Fil A was one of my best fast food restaurants , but because of the long wait time at the drive through and the very very rude server. I will no longer patronize Chick Fil A
First of I LOVE Chic Fil A and have been supporting them since 1984. The service you receive is by far the best for any fast service restaurant. Knowing HQ is in Atlanta you would think their service in and around Atlanta would be exceptional. However, I was embarrassed at the location in Atlanta Airport in Concourse C across from C-22. The help was rude and did not show the same values that CFA has built there legacy around. I was truly disappointed.
Yes I have been to chickfila twice and gave feedback both times. I visited the one in Lafayette, IN as mom grandson goes to Purdue and likes there food. Both times I did survey and was not impressed. The first time the manager called and said vouchers were mailed to me but I never received. I tried contacting but never received a reply. Tbe next time a Wendy asked for restaurant address and I never heard anything. I do not plan on returning and find Culver's to be a 100 percent more pleasant
I was at one of your locations today Aug. 1, 2016 at store # 00362 at Lakeland, Fla. Square in Lakeland, Fla. , owner or manager Justin Kranitz. I am very disappointed in the service I received today. On July 11, 2016 I purchased a grilled chicken sandwich and took the survey to receive a free sandwich.Well, my first one was a grilled chicken sandwich which cost $4.99. It was very good. I took the survey and went in today for my free one. I wanted another grilled sandwich but was told I could only get the regular one. I wanted to pay the difference but was told I could not do that as they had no way of ringing that up. I took the regular one which was very good. I go to a weight-loss meeting to loose weight and that's why I wanted mine grilled. I may go back again but have my doubts. You need to look into this and let me know what you can do about it. Thank you
The chic fil a in Lansdale pa. is horrible. Just seems like they don't care there. Several times did not receive the correct food or the food was just missing in the bag at drive thru. Last visit I was not given my 11$ back after I was hurried along. Brought this all to the managers attention when I had to go back inside for my money and she acted like it was no big deal and was just useless to talk to. Not to mention she looked about 12 with no management skills at all. I've been eating at chic fil a for twenty yrs. and it really seems like the bigger they get the worse service you get.
Went to your hapeville Ga location today purchase a spicy chicken on wheat & a side salad. When I bit into the sandwich I found myself chewing on something else ..when I spit it out I noticed plastic .. I pulled the reminder of my sandwich apart and took pictures .. Plastic Was fried into my sandwich I called your head quarters office. I was in drive thru when I made this purchase & had already left this location suppose to been going back to work
I was visiting recently at the Apopka Vineland ChicFilA near Kissimmee, FL.The dining room & store was clean & neat.
I have a concern about hair lengths of your cashiers. Does long braided hair hanging down have your approval? And is this the appearance you really want customers to see? Is it sanitary in regards to leaning over to prepare drinks & serve trays containing food? I also noticed one of their kitchen staff come to the front to get a drink & this person had the same long, unkempt hair that wasn't tied back. This person is preparing my food!? Really?
I've been I CFA customer for years. I support your views for closing on Sunday's to observe the sabbath. I highly approve of your courteous & neatly dressed employees...all EXCEPT this hair (or fake hair). Please readdress this in your training. Thank you.
Lastly customers should be able to share concerns anonymously.
My husband especially, along with myself, are really disappointed the Muscle Shoals, AL Chik-Fil-A has removed the slaw from their menu! Therefore, we rarely go anymore. However, today my grandson wanted to have lunch there so we went. I decided, since I could not have slaw with my sandwich, I would try their salad. Now they no longer have "Ranch Dressing" on their menu. So I ended up ordering their "Chicken Wrap" & to try try the honey mustard. Wasted money & wasted food! The waitress even mentioned they were planning to remove the chicken salad sandwich from the menu. Since we cannot order slaw & are not happy with any other option we are going to move our business elsewhere. We were thrilled the company opened in the Shoals. But, if we cannot order what we want, Chik-Fil-A is not doing us any good being so close.
As the wife of a Service Connected Disabled Veteran who died due to his disability, I would like to thank and commend Chick-fil-a for their actions to honor our fallen veterans. The "Missing Man Table" is a poignant and beautiful tribute. For those who know what this means, it is a significant honor. For those who are unfamiliar, it honors the Service Members who will never again share a table with family and friends but are symbolically welcome to participate where this table is set.
Thank you Chick-fil-a
Kathleen Travis, PA
I went to the Chickfila at Dysart and McDowell Roads in Avondale AZ today (5-14-16) at 1:30pm and the floors were filthy with dirty black footprints all over the area where orders are taken. Also, behind the order-takers there were napkins and fries all over the floor.
To whom this may concern i mrs Andreana Lee went to chick fil a twice this month the first week of April and on April 20,2016 I spent almost $17.00 on my food order and the first time i spend almost $26.00 on my food order and last Wednesday on the 20 of april 2016 they both time I had a bad visit my food was cold and my was � where cold my sandwiches where cold on both order and I went to chick fil a on 15801 n dale Mabry hwy greater carolwood Tampa Fla 33618 this is and I always come to this one when Im do ing my shopping and I always stop by chick fil a and get the #1 originalor chicken #4 spicy chicken #7 griled chicken and it's a combo meal and I never had a problem with them until now and I'm very upset because I could have gotta food poison and I'm a dietibatic and I don't known what is gonna on at the store but I'm very upset and I will not be going back to that one and I promise you it was terrible thank you may God bless you
I was in the Harrisburg location on opening day.I already knew there would be a wait.The problem was I ordered three meals and extra sandwiches also for my husbands workers and when I went to his work the fries were half full and I really couldn't go back and wait but very disappointed since we all have been waiting so long for an opening around us
Hello. I recently just went to your Chic Fil A Milwaukee location on 124th and capital and received the absolute worst service. Moving from Nashville TN I have never experienced this before. The employee taking my order kept cutting me off and asking is that it. Just really rude. I asked for a manager and he shrugged it off. And to top it off my food was cold. I guess since its 10:14 and breakfast ends at 10:30 freshness is not guaranteed.Worst experience
