Coach customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Coach.

Posted by Anonymous


I also was told various times that I could return any Coach bags without a time limit. Now they said it has changed to 30 days.
This is not fair to honest customers. The bag and accessories were Beyond my budget. What can I do now?
I still have the receipts and I feel very deceived. Very disappointed.

Posted by Anonymous


I have a coach tote bag and one of the handles is tearing do you handle on fixing your merchandise?

Posted by Anonymous


I recently worked with Jan Lieberman in your Northbrook store in Northbrook Court. She was a pleasure. Jan knew her merchandise and was a great help. I bought a gift for a girl friend and unfortunately had to return as it wasn't her style. Jan offered to show us around the store but it turned out as a credit card return. I did buy a pair of gloves. You need more salespeople like Jan.

Posted by RICHARD.FISCHER@CLEVELANDMETROSC


Keep Getting Unwanted E-mails From Coach. I Have Done A Live Chat Requesting Removal, Done Absolutely No Good. I Have Unsubscribed From Your E-mails Via Unsubscribing In Your E-mails, It Too Has Done No Good.



Quit Sending Me E-mails Regarding Coach Products. I Don't Give A About Your Overpriced Products.

Posted by Anonymous


Hi....just want to know whether coach hv an on-line agent in Malaysia by the name of Farmount Group Sdn Bhd (Lussonet)
I hv ordered on-line with them & recd item but it doesn't look like original coach
May u guide me how to ensure that the 1 I recd is original coach?
Would appreciate yr response thru my email...tq

Posted by Anonymous


I just want to say how happy I was to have found the outlet in Mebane,N.C. all the ladies there were very friendly but one named Jennifer went out of her way to call another store to find a purse I have been hunting for. No other outlet did this for me.I recieved it today and am so happy. Wonderful service and I hope she gets recognized for her help.



My thanks to her.

Sally Wiles

Email- [email protected]

Posted by Anonymous


on October 30th I ordered from Coach online 3 purses that were 80% off and today I got a email from saying my payment didn't go through Order # 2891 for $172.00. I can't find any information on what my order was or how to reorder as the sale last day is today?

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video