Read the reviews below to see the experience other people have had when dealing with customer service from Del Taco.
Just got back from Del Taco. The service at the window was much less than desirable. The person who took my order was not friendly at all. I ordered a Macho Beef Burrito and got a bean burrito. I ordered 2 large fries and when I got to work only 1 large ff was in the bag. The service was very poor and I feel like not visiting Del Taco any longer.
Don.
91st ave and Peoria 2-24-2018 store hrs open until midnight. Then why at 1145 the employees stand there and stare at me. With no attempt at service? Poor management?? Poor customer service? Why should I waste my time coming to this store if the employees feel it's not necessary to do there jobs? Well frankly there are to many fast food places available. For me to wast my time and money there. No time for me. Then I have no time for you.
i used eat there 2 times a wk i will no longer eat your food and recommend others to do the same .I used the drive thru got home fries were not in bag went back got money back still pissed off get home my order was cold take it back they refused to return my money she stated she wont i could only get fresh order did no want any thing but money back she refused so i called a puta im pissed at this time i hate you del taco and i plan on telling the world you are thieves
I could not find a toll free number to call so I an sending this thru email.
I do not think the gentleman who said he was Manger really cared as his stood with his hand on his hip while we talked.
Upon arriving a group, 3 or 4, of young men were standing outside door entrance. To include, at least one Del Taco employee who later identified himself as Manage at drive thru window.
A vehicle had parked, next to Handicap parking spot, in lined off area used for handicap access. Driver was standing beside driver door of vehicle talking to group standing there.
I asked the driver to please move from handicap access area he replied that he was not blocking access handicap parking. I replied he was blocking to my getting out. He said something is Spanish, which made group of men laugh and smile.
I replied he needed to move or I would call police so wife and I could use parking space. He then said something in Spanish which made group chuckle again.
Driver did back out quickly back and squealed tires to move to another spot and started walking toward group.
As I was not going to have myself and wife get out in what I considered an intimidating or potential dangerous situation where a group of 3 men were standing and an angry driver approaching group to told group I would not come in as I feel unsafe and will speak to manager at Drive thru.
I ordered food thru window, spoke to Manager-who in, while standing at window with his hand on his hip-didn't really look like he was interested in what I had to say.
Lady working at window, apologized to my wife and myself but manager never did.
Hi I visited your 17th street store in costa mesa this morning.They are painting the building, with drive thru open ???So i go inside because i don't paint all over my 30,000
truck, and this guy taking my order is so dirty, he looks like he slept in the streets.
I look at the lady making my food, and there is a rag they use to wipe up,lying where they are putting the tortillas ??The place is filthy...I know they are busy,but they are serving FOOD......I WON'T GO BACK TO THAT LOCATION....THANKS
This review is about the location on Western and Florence in Los Angeles, CA. The cashier #5 was rude and impolite. What happened to Kira? She was the best. Cashier # 5 should be fired. She threw my money at me. She does not represent your company well, at all. is my email
I drive to this location 2-3 times a week because of Kira. I don't enjoy my food when cashier's are rude..please get rid of her. She is incompetent about the menu. She never smiles.i don't like handing my money to her. Please email me the location that Kira is working at. Thanks, The Tolliver Family Estate. we look forward to hearing from you asap.
Your store at 2000 riverside dr Rialto ca is not only stealing from its customers but from you also. Your employee didn't put my food order in the register and when I gave him a 5 for my 2 dollar order he tried to give me back 21 cents. After I told him that all he did was hand me a 1.25 which is still not the correct change. He did not provide me a receipt for my order re confirming that he didn't put my order in through the register he also asked me when I got to the window what exactly I ordered as he walked around getting the food.
I just walked out of the Del Taco in Simi Valley on Los Angeles avenue without my food or my money. They made numerous attempts to charge my card and they believed the machine was broken. I showed them the money had already come out of my account. $5.35. The cashier was arguing with me because he didn't have a receipt. I showed him my account and was so frustrated with him that I walked out without my food or a refund. What a horrible world where no matter how I prove it, the cashier argues with me. I'll never go back again!
Location in Moreno Valley on Alessandro and Perris is ridiculous. It's pouring down rain and I'm getting drenched trying to order from my car so I ask if I can order from the window. The girl says yes so I pull up. I start to order and she's stopped by her manager who says if you order here you have to come inside to get it cause we are on a timer and it takes longer this way. It took him longer to tell me that. I said I don't have an umbrella but he waved his hand and said no you order back there or come in we are on a timer. Terrible customer service if I wanted to get soaked for tacos it wouldn't be del taco. Accommodate your customers and maybe not worry about your time just this once.
sepulveda and santa monica blvd in wla ,CA.
I dread going inside....maybe there will be one person to help...maybe 3 not, dining section closed at 5pm.... bathrooms locked, staff completely incompetent for past 4 years so survey doesnt work.food is cheap, but who knows Gmos mostly . actually the worst place I have ever been besides my own bathroom after a diarra atack of food poisioning
but serriously. why understaff so farting much. does it take 15 for a bean and cheese burrito? sure if its del crapo! or el understaffo, or lockode bathroomo. stupid wait times for staff farting around endlessly. all tables dirty, salsa gross,place gross, ....endless display of garbage sidewalk gross, this business is pure crap! and so is the food
If you don't correct this problem I'm going to blast you everywhere on the internet that I can the manager at your Del Taco location on 17th Street and Superior in Costa Mesa is refusing to let me use the bathroom because he said I made a mess which is a false accusation I've had to clean up the toilet before I could sit on it because there was fecees on it I've been a resident of Costa Mesa since 1972 I've spent thousands of dollars at your restaurant but I'm never sending you another nickel unless you fix this....!
the manager has a big thick beard and he's very ornery prejudice against white folks like me and there's a lot of us here I dare you to contact me back I want to hear back from a human I want to hear what you have said to the manager your location has 3 toilets and Mexican food is a natural laxative we need to be able to use the toilet I asked him if I should poop out in the parking lot and he said go ahead
Del taco #20
Manager hides her name when asked for her name. She can barely speak English, and when can't understand to repeat, she yelled on the mic. She refused to give me corporate number. She also said to someone to spit in the food. I heard her on the intercom went inside and co planned to end up finding out it was the manager on duty. It is 2:30 pm California time
Also the workers don't where gloves, they have us back up and move forward in drive thru to trick the system. She touches the money and then rolls the burritos.
Your 2 stores in Las Vegas have gone to hell! They dont care about the customers or the product they serve! The one on rancho at craig and the one on jones at the 95! I was just at the Craig location and spent $21 dollars and didn't get all my food and when I went back he kept my receipt and wouldn't give it back! I have it on my bank statement I printed out! The food was horribly package, it wasn't all there and I had to go back and it was the wrong tacos! I want someone to contact me so I can get a refund or a gift card or something! This is ridiculous!
Is Del Taco where the simple minded tend to work? These people work at a simple taco fast food restaurant and they can't seem to get orders right, even when they "fix" the order after being told it isn't right. I was charged slightly less than a mexican restaurant for 3 del tacos and my tacos were inedible by the time i got them home (and they were cold). I ordered sour cream on all 3 tacos...first order there was no sour cream...told the drive thru window attendant...he takes the tacos back and i get the SAME tacos back SMOTHERED in sour cream...inedible. called management, he didn't give a damn about my complaint. told me to "go ahead" and call corporate. $9 for 3 crappy tacos and a soda. From now on, I'll spend my $9 at Supermex and get QUALITY food. Del Taco is nowhere near quality. Very disappointed and no longer a DT customer.
I have not been more displeased with any other fast food restaurant as much as I am with Dell taco right now. we had a fix our order as we were in the drive-through line and then once we got home we noticed that they also messed up our second order. it wouldn't be such a big deal but if you're gonna charge real restaurant prices for food then I expect that type of service.
