Posted by Anonymous
had a bad experience with a gift card
Palestine Tx carddidnt work
doesn't look like i can get another
gift card 100,o.o we tried twice ringing up items never again
Dollar Tree customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Dollar Tree.
21
Nov
31
Oct
Posted by Lola
I am the regular costumer in dollar tree I like to ask why they put those new hire people in the register they are very slow the line is long they dont have any box to display infront and they just stand their to wait the costumer i think the manager give them special treatment. I saw those old employee when they are in register they have many box to put display in front and while they have transaction in register they put tag price the candy and chocolate but they move fast. I think if you don't be fair to treat your employee right those old employee who did their job well they will quit. Next time if I will visit again I will provide picture and video to you. I complain the dollar tree in 5616 west belmont Chicago Illinois. You should need an action of this.
08
Aug
16
Jul
Posted by Anonymous
Is Dollar Tree going out of business? I have been in my local store in Wisconsin Rapids, WI several times and every time the shelves are very bare. Is it a manager problem or store closing. I have shopped there since it opened and always found things I wanted. Now every time I go in there is very little left on the shelves. Guess I won't be able to count on this chain for my shopping. Sure a shame as I really liked shopping there.
02
Jul
Posted by Anonymous
I went shopping at Dollar Tree in Muskogee Ok Store #3299. I was charge $41.48 twice after being told my card was declined. So after being told this twice I went ahead and paid with cash. After I paid with cash my notifications on my phone showed that both transactions were went through. The manager told me there wasn't anything that they could do about it and that I would have to call the customer hotline. I've been calling since June 30th 2018 at 6pm and have yet to talk to someone. To make matters even worse, today the same dollar tree charged my card another $41.48 and I haven't even been in there today... So I've been charged $124.44 extra after already paying in cash and after being told my card had been declined twice!!! I am upset and will be seeking legal action against this store.
02
Jul
Posted by JaRonda
I went shopping at Dollar Tree in Muskogee Ok Store #3299. I was charge $41.48 twice after being told my card was declined. So after being told this twice I went ahead and paid with cash. After I paid with cash my notifications on my phone showed that both transactions were went through. The manager told me there wasn't anything that they could do about it and that I would have to call the customer hotline. I've been calling since June 30th 2018 at 6pm and have yet to talk to someone. To make matters even worse, today the same dollar tree charged my card another $41.48 and I haven't even been in there today... So I've been charged $124.44 extra after already paying in cash and after being told my card had been declined twice!!! I am upset and will be seeking legal action against this store and employees
10
Jun
Posted by Robert
Store 3480
455 Entrada
Novato, Ca
I have complained several times in the past and am complaining again. The store stays filthy. The other Dollar store in Novato is always clean. I don't' like going into store 3480, but I was in the area and wanted to pick up a couple of things. From the outside entrance to entering the store it was filthy. Inside the store, I assume it was a manager I said, why don't you keep the store a little cleaner? Her reply in a smart way,, you want a job? I told her no, but I sure as hell can complain. There is no way a store should look like that. All inside the store the isles are dirty and littered with trash. I will be complaining to my local health department also.
Robert Hodgkinson
25
May
Posted by Anonymous
I went to shop at a dollar tree on Elm st.in Denver Co.The clerk at the counter ask me to leave my bag at the register while entering the store in a rude non professional manner.While checking my item out I said thank you first when I reiterated about customer service skills,the clerk yelled and said "Bye" go to another store than"How unprofessional,when I asked for a manager he said I am the manager "Bye" to avoid a confrontation,I told him he was very ignorant and proceeded out of the store.
21
May
Posted by Anonymous
My nephew works at the dollar tree in Bayou la Batre Alabama . The store does not have a set schedule they make a schedule then change it without telling the employee . We drive 30mins to get to his job only to be told the schedule was changed an they tell him it's his job to know. Well how the hell is he supposed to know that it's been changed when he hasn't been to work since they have him his schedule ? It's a big deal when it interferes with our life we can't plan our days because of the unprofessional way they do things.
16
May
Posted by egcorley
Farmville, Va Dollar Tree store, The store is ran just fine. What I writing about is you carts. Just about everyone needs new wheels. Everyone need wheels. Thump, thump, thump, on most of you push carts. I keep telling them and they say you already know about the carts. Great store I buy most of needs from all of your stores. I have stock in your busness and I think you should know this.
11
May
Posted by Anonymous
Good afternoon my name is Florice Stewart I was a store manager left and came back as a part time associate the store manager left got promoted to district manager and new manager came in I never met her I was told over the phone she could not work with my schedule and when she terminated me she put not rehire I had outstanding references with dollar tree as a store manager and would like to come back if some one can call my and need that taken off my record I been trying to reach someone for three months now and no one will call me
07
Apr
04
Mar
Posted by Anyone
Ex employee of Dollar Tree,was fired from there after being off for 7 straight days. Customer waited until she was almost out the door,after checking her and her big grown Ass daughter out. She turned around and started calling me disrespectful and rude. She said my daughter has kidney problems and now she is hurting because I made her pick up a bag of potting soil. I was like look lady . Y you mad at me that your daughter, I don't no customers personal business and y come she didn't say excuse me if u don't mind can u pick that potting soil up 4 my daughter because she not surprise 2 lift up anything heavy, then I would've did it for. Y come she didn't pick it up her damn self. 7 days later I go to work and my fatale manager tells me that I 'am fired. Ok I already knew , because he went outside in the parking lot and told this lady to call corporate on me,because he wanted me gone. Guess ? I'am working at another Dollar Tree in another county. Some customers can be mean and nasty to some of the dollar tree cashiers and some of dollar tree employees can be rude and nasty to some of the consumers who come in the stores to spend there money. The only thing I wanted to say is this. I refused to be verbally abused by strangers on the day to day basis. P.S... To my Ex Manager the way you did what you did , to fire me was all good. Remember one thing. When u dig one hole, always dig to. What goes around comes around.'��
19
Feb
Posted by Jane
The Dollar Tree on State Ave in Kansas city Kansas, is the worst store I've ever been to, nothing on the shelves, carpet is a mess, I've been there 3 times it always looks the same, it's awful the store is packed with boxes that need stocked on the shelves, I will never go back I've seen thrift stores that are cleaner
16
Feb
Posted by DOLLAR TREE
Horrible Customer Service Provided By Manager In Yukon Ok, Her Name Is Crystal. When I Asked For The Receipt , Cuz The Cashier Did Not Provided Me The Receipt, When I Called The Store And Asked For The Receipt, Crystal The Manager Started Yelling And Saying That Do Not Come Back At My Store. Anyway Who Want To Go To 3rd Class Store. I Dont Like To Shop At 3rd Class Stores. Walmart Is Much Better Than Dollar Tree.
24
Dec
Posted by Anonymous
Todayl I purposely went to the ATM to withdraw $40 but needed to break a $20 bill because i needed a $10bill from it. I decided to go this store to buy a christmas bow so i can PURPOSELY break my $20 bill. My total was 1.08. I gave sale associate Patricia my 20 that i PURPOSELY came to break and told to her wait because i thought i had .08cent but only had 7 pennies so i game her a dime, which is a total of $20.10. At the time of getting my change back i realized she didn't give me my .02 cents back but it was just 2 pennies so i wasn't to worried. The thing i did wrong was trusting that the sales associate Patricia gave me the correct change back. I did not realize that till i got home that Patricia only gave me $9 back and i didn't even have the 10 that i needed which was the whole purpose to going to the store! When i realized this I rushed back to Store #4574 to confront the lady. When they were finally able to make time for me. The sales associate tired to tell her manager that i gave her a 10 dollar bill. (which was a complete lie) i told her i gave her 10cents. They ended up counting her drawer and saying she wasn't off buy that much money she owed me. I was still not pleased because i was standing her with just 9 dollars in my wallet. The manger and associate ended up leaving me outside and going to her office to do whatever they were doing to come back out and tell me that her drawer isn't off buy that much. I KNOW that i gave this women a 20 dollar bill which is says on my RECEIPT! The sales associate PATRICIA ended up coming over again and making up a whole new story about how i was her a 20 to break at first then gave her a 10 and then gave her a 20 and then a 10 again saying i couldn't make up my mind. WHICH REALLY UPSET ME THAT SHE MADE UP THIS LIEEEEEE!! I am beyond upset, and extremely disappointed in how this was all handled. This sale associate patrica completely lied to save her own butt. If her drawer was not off buy that much she obviously isn't doing a good job at getting change back to people and i understand that can happen at times but to make up a complete lie is just CRAZY. The only thing this manger did to help was give me corporate number. The sales associate PATRICIA was better off telling me she gave me all my change back and i miss placed or lost the 10 and i could have felt with that BUT she knew she was wrong because she made up this complete lie of a story because she was WRONG. So thank you dollar tree store #4574 for the 11.10 cent bow i bought today when i paid you a 20 like my RECEIPT says and the bow as only suppose to cost me 1.
19
Dec
Posted by Anonymous
I do enjoy your store in Canyon Country CA... I have an issue however... One night I went into the store and seen your employee Nief in the store room kissing another employee... Very pretty girl however the two of them in back kissing left all of us customers without help... I informed the manager of this and it appears he told Nief exactly what I said and that I said it... This made Nief madd so much so that last Thursday I was shopping in your store and nief said something over the P.A. system and i informed him I could not understand one word he was saying... Well Nief became so enraged he started screaming how he was going to close all the registers on me and he could care less about weather I get my things I needed or not then he started telling me how I was something or another for telling on him and his girlfriend... To be honest I have never been so insulted in all my life... This over privileged kid ended up not allowing me to make my purchase and called me horrible names... Obviosly the new manager didn't have the ability to use discretion... I have told my church group... I have let them all know at the senior center just how horrible your employee and your manager have treated me... I will let all my kids know to... This was so disrespectful with that young man calling me names and asking why I would tell on him... Seeing how this is how your company will be represented... I will just go shop at pick and save..
19
Nov
Posted by Anonymous
I want to complain about one of the employees at the Delmar, DE Dollar Tree. I was in there a couple weeks ago and a young black man was the only cashier in the store. I stood in line while the person in front of me had 50 items. He was on his personal cell phone the whole time. So I waited while he continued his personal phone call and waited on her then it was finally my turn, still on his phone. I just wanted to get out of there. Well I just left there and this same cashier was the only cashier again and this time he was on what looked like the store phone with his personal cell in front of him on the counter. But he talked on this cordless phone the whole time waiting on the people in front of me. There were three in front of me and about 7-8 people in line behind me while he worked with one hand waiting on people chatting away on what we all knew was a personal phone call. No manager in site and then when we finally left the store, we saw another employee outside the store smoking. THERE IS ALWAYS A DOLLAR TREE EMPLOYEE SMOKING OUTSIDE THE STORE whenever I go up there. A heavy set younger woman and today an older woman, maybe this was a manager I don't know. But this is ridiculous. I would have walked out but I really needed what I was in there for. This store is falling apart, it never used to be this way. You need some new decent employees who care about their customers.
07
Nov
Posted by Mark Maki
Dollar Tree Store #2293
Had to stand in line with 10 other people, no other registers open and the computer was locked up so no one is being helped.Employee made numerous requests for help, no one came, regardless that there were other employees running around the rear of the store.
Finally, "Donna" the manager came up telling us all to "settle down", and that she "had an order to receive first out back". Just saying sorry for the wait would have worked better. When she says to the crowd of customers, "what do you expect, you all had to come to a Dollar Tree to shop". What a burn on all of us.
When I finally purchased my one item, Donna makes a sarcastic remark as I walk out to the whole store "have a nice day".
Well, I've never liked that store anyway, its' always dirty and cluttered, and you always have a long wait.I'll be buying from other stores now.
06
Nov
Posted by Anonymous
On nov.5 2017 a friend and I visit the Danville Kentucky store never was I treated like a criminal in my life. Jennifer was working as soon as we walked through the door there this lady was on top of both of us I don't like shopping like that we are not criminals and should have not been treated like that at all. Send some body to have a talk to her (Jennifer ) at the Danville Kentucky store before you all lose a lot of business over her. Thank you very much but I don't think I will be back in the store and will none of my families and friends.
23
Oct
Posted by Anonymous
I shopped at the Route 436 store in Casselberry, Florida today. It was the second time I have been treated rudely by Crystal, the employee at the register. She told stories to the clerk who was just coming on duty, and to a friend wh was in line behind me. She spent so much time in conversation, she never looked at my face. The wait in line, once again, was way too long because of her lack of customer care.
22
Jun
Posted by Anonymous
Recently visited your store at pulaski & Chelten ave. Around 5:30pm. While shopping. Bumped my head into one of the display racks. As a result of the incident small portion of my braid was detached and some of the folicles of my hair was removes. As it is common practice I requested an incident report to document the occurance which I am mire than certain was viewed by one of your employees. I went to file one with the manager. Turns out the employee was the manager. He took me name on a piece of paper and said some one will get back to me. Feeling confused.
20
Jun
Posted by Dsa
Visited this store Plainfield indiana on 6/20 when reached checkout i was #6 there were 10-12 customers 1 cashier but three other people in store stocking. After few minutes of standing listening to everyone complaining i stepped out of line asked lady stocking if we could get another cashier she looked at me went back to stocking. After 3-4 minutes another lady
Mgr came up she gave me evil eye. And started helping three customers thanked me. Shel es might need stocked but customers keep store going. Is this the feeling you want dollar tree customers to leave with
17
Jun
Posted by Anonymous
Someone from the CORPORATE office needs to visit the Dollar Tree in Millington Tennessee immediately. The floors are filthy, need sweeping and mopping! The shelves are bare, boxes are stacked all over the floors! Only two cashiers working the registers ! When asked if they are hiring, the Manager stated they have no applications! The store is a total disgrace, please help!
