Fifth Third Bank customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Fifth Third Bank.

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Viewing Fifth Third Bank customer service reviews 26 - 50 out of 78
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16
Sep

Posted by Anonymous


on 9/16/14 at 9:45AM

Piss poor customer service. 2 and many more. The result is the same - a dial tone then after a long wait, a busy signal. I never heard it ringing.

I was able to leave message at
I need to speak to someone about 366 Orinoco St? Dayton, Ohio 45431, a foreclosed property by 5th third, then it went to HUD. And then back to fifth third this house has been vacant for a long time. It is continually cited for long grass and weeds this house is being allowed to deteriorate. It is habitable - Ned's appliances, living room flooring, some closet doors. Roof is good, so is foundation..previous owner TAylor did have permits and did dig and put proper foundation on addition as well as dig and pour footing for garage enclosure which had been simply set on slab in 1973. My phone is please CALL ME.egjr

04
Sep

Posted by Anonymous


on 9/4/14 at 10:59AM

I'm simply trying to get a PHONE NUMBER for the mortgage department and all you show mw are more web sites! I am not happy about this waste of my time One simple phone number shouoldn't be too much to ask!

31
Aug

Posted by Anonymous


on 8/31/14 at 12:28PM

I need to get help erasing a lien against my 2005 car with I can't buy a new tag because it shows a lien still existing even though I paid it off in full. It is a green Malibu Chevrolet.

15
Aug

Posted by Anonymous


on 8/15/14 at 1:30PM

I have taken off of work numerous times to get through to a representative - I have been on hold for a total of 5 hours and still do no have my issues answered or resolved. What poor customer service. I will never do business with this bank again. I have yet to talk to a "real" person.

22
Jul

Posted by Anonymous


on 7/22/14 at 11:50AM

Fifth Third has changed the hours of operation at many of their locations, but has neglected to update this information online. This is not good customer service!

14
Jul

Posted by Anonymous


on 7/14/14 at 5:29PM

I believe in giving individuals the benefit of the doubt. I do understand that unexpected things can occur in life but I cannot excuse the lack of professionalism along with communication that I've experienced when trying to obtain a mortgage loan via Fifth Third. A certain employee sadly lacks the ability to complete paperwork in a timely fashion. I've been thoroughly inconvenienced and marginalized as a customer during this process. I unfortunately wouldn't recommend anyone using Fifth Third Bank to finance anything. SAD

21
Jun

Posted by Anonymous


on 6/21/14 at 1:01PM

Repo dept made grave error taking our repo car out of system after many employees per recorded phone conversations gave us payoff amts and instructions per western union partially and then said we couldn't get it back and removed it from system within 3 days. We have money to wire. This is wrong and we will get legal help of attorney if not corrected. My husband a broom is disabled. Make this right before goes to court. It was all recorded on your telephones and mine as we'll . Maria in repo dept was the contact and told us payoff and how to send and then recanted

21
Jun

Posted by Anonymous


on 6/21/14 at 12:42PM

We were given our repo payoff amt to get our car back by several people and then they said we could not do it and it was taken out of the system completely. Wrong not right A broom. Still trying my husband disabled we have payoff help so won,t have to go to courts. These conversations were recorded.

13
May

Posted by Anonymous


on 5/13/14 at 1:38PM

Your customer service is absolutely the worst I have ever dealt with. Your phone system is so outdated that you might as well turn it off.

07
May

Posted by Anonymous


on 5/7/14 at 6:16AM

Your 5/3rd ATM machines ask if you would like to buy stamps. Why do you not tell the consumer when you buy these stamps you will pay a premium (not face value). I find this practice very deceiving. I asked one of your branch managers this question and his answer was it is for the customer convenience. I believe it is another FEE.. A bank the size of 5/3rd doesn't need to be doing this kind of deceit. I have no problem you selling stamps but tell the customer what they will be charged and let them make the decision to use the machine or go to the customer service desk at the participating store.

18
Apr

Posted by Anonymous


on 4/18/14 at 11:00AM

My name is Joseph Jeffrey Church, I have been trying to go online to my account which always worked before but now it is refused. I have the app which now is useless. Can you fix it?

17
Apr

Posted by Anonymous


on 4/17/14 at 7:23AM

Called to payoff my auto loan.. customer service said she couldnt take a payoff from me over the phone.. she said she had to either mail or fax me the payoff!! Are you kidding me? So I decided I wanted to pay it a penny short of the payoff to find out that they could take a visa payment only a check over the phone.. This bank is a joke!

12
Apr

Posted by stskerr


on 4/12/14 at 8:52AM

I have never liked dealing with Fifth Third since the time I got my loan for my vehicle and do not know why anyone would choose this bank. There is a penalty to pay off the loan sooner. They do not send out any statements. There is an extra charge if you want to pay your loan automatically from another account. I have never had such service in my life and can't wait to get out of it, never to return again.

08
Apr

Posted by Anonymous


on 4/8/14 at 11:30AM

If You Are Thinking Of Using 5th 3rd For Anything Heed This Warning!! Run!!! Run Fast!!! As Far Away As You Can!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Their Customer Service Line Is As Screwed Up As Their Bank!!!!

06
Mar

Posted by Anonymous


on 3/6/14 at 5:07PM

Can't reach live person. Some customer service tel #s on your website(and with directory assistance)are wrong. Need balance on my auto loan. Pls contact me. Name and email listed below. Thx.

04
Mar

Posted by Anonymous


on 3/4/14 at 7:15AM

DITTO. On hold for literally 20 minutes just trying to get a payoff amount for my auto loan. It's unbelievable that these knuckleheads are still in business.

27
Feb

Posted by Upset Customer


on 2/27/14 at 11:19AM

I am on day two of trying to get my final car payment information and where to send it to. EVERY time i call their "customer service" number i get told they have to transfer me to the department that does the payoffs. After they transfer me to whatever department that is because they will never give me the phone number then i wait on hold for 15 mins or more just to have that rep tell me they have to trans me to a different department. Their hold times are way to long just to NOT get the information your calling about. This is the first time ive done business with them and its probably going to be the last.

24
Feb

Posted by Anonymous


on 2/24/14 at 7:35AM

My experience (mortgage) with Fifth Third has been nothing short of disastrous and a nightmare.
1. I alerted 5th 3rd that I had changed home owners insurance companies...gave all of the new information...faxed the declaration page to them...told 5th 3rd not to pay my old insurance company...verified that they had received the new company information. 5th 3rd paid the old company and the new company. This put my escrow into a negative.
2. I received the payment back from the old insurance company...took the payment to my local branch for deposit...the clerk wrote ESCROW ONLY and highlighted it on the deposit ticket...5th 3rd applied it to my mortgage anyhow.
3. After a zillion phone calls and lots of my time, 5th 3rd finally switched the payment from the mortgage side to the escrow side.
4. Since the new insurance company is a much, much lower rate, I asked 5th 3rd to reassess my monthly mortgage payment...received an amount to pay...paid it.
5. Received phone call stating they had not received my mortgage payment...after much arguing, the CSR agreed that yes, they had received an amount but it wasn't the right amount (it was the new amount I was told to pay)...I explained over and over that this was my new amount to pay...found out whoever assessed my payment did not record it and we'd have to have a new assessment done.
6. Still waiting on someone to tell me what my new monthly amount is...in the meantime, I have received calls from the collections dept saying I need to make a payment.
I hate 5th 3rd...wish they didn't hold my mortgage...I want out!!!
Trying to deal with their Customer Service deparment and trying to get their collections people to understand this is a 5th 3rd mistake...not mine...is unbearable! They will not listen...obviously take no notes when we speak...and don't care that this mistake is on them, not me. I can't control this problem...it's a mistake on their end...yet they keep blaming me. Who do I talk to about this???

13
Feb

Posted by Megan


on 2/13/14 at 9:01AM

HORRIBLE! Trying to obtain a payoff for a customer is like pulling teeth. Their automated system only offers a payoff for that day, not a 10 day payoff like every other company. I was on hold for 20 minutes trying to talk to someone and obtain a 10 day payoff.

13
Feb

Posted by Anonymous


on 2/13/14 at 8:27AM

The customer service for this company is absured. I am a lending officer at another financial institution and it is an absolute joke to try and reach them about a loan payoff quote. Even with the full social security # and vin # I wil go through an automated system prompting me to provide additional information multiple times before being placed on hold. Yesterday I waited for over 15 minutes before I hung up, and as of right now it has been another 12 minutes and I am still waiting to speak with someone. This is an insane business practice. I can only imagine if I was a customer of theirs how upset I would be that my financial institution would treat me with such disrespect and lack of concern for my time.

31
Jan

Posted by Anonymous


on 1/31/14 at 1:51PM

Horrible customer service, You cannot find an answer to anything on their website. You think you could google "5th 3rd mailing address to pay off loan", and find one? Nope, entered my ssn 3 times and it still wouldn't re direct me. Automated nightmare, just to sit on hold for 28 minutes. Glad I am leaving this Bank.

24
Jan

Posted by Mike


on 1/24/14 at 9:07AM

I am forced to go to the 5th3rd Bank on Salem Ave in Trotwood, Ohio for my job. Why is that location so understaffed?! Whether I go inside or through the drive-thru it takes forever to do my transaction every day. There are never enough tellers. Even on a Friday they will have two tellers and some sort of manager running around to staff the inside counter and the drive-thru! It is frustrating and if I have my way we will change banks. The lack of good service is disgusting.

17
Jan

Posted by Anonymous


on 1/17/14 at 10:27AM

I have had nothing but bad experience after bad experience with this bank. They don't treat there customers with any kind of respect. The people working at the majority of the branches put more effort into not helping you than actually helping. I plan to straighten out the last problem and cancel my acct. .

07
Jan

Posted by Peggy


on 1/7/14 at 12:01PM

Attempted to exchange a twenty dollar bill for two rolls of quarters. Was told the bank does not do cash exchanges for non-customers. Unbelievable. Am relocating and looking for a new bank....it won't be 5th 3rd. Rest assured all of my Indiana and Ohio friends and family will hear about this!

05
Dec

Posted by mom54


on 12/5/13 at 5:05PM

I have had an auto loan at Fifth Third for 6 years I have always used a coupon type payment when one is done they send you another which they did and I paid all of the payments and always on time. 3 months later I received a phone call at my work a very shady one they didn't leave a name or number then when they called back I tried to answer they hung up on me. I finally returned the call they finally answered after a 20 minute wait and told me I still owed for 3 payments I asked why I wasn't sent another payment book or even a late notice and she replied she had no idea but that it was going to go to collections and kept asking me for my checking account number. I then told her I would pay it at our local branch the next day,this was a 4 30 the next day I receive another call around noon telling me I said I would call back and give her my checking account number which I did not do,she was very rude and unprofessional, the whole experience was ridicules after 6 years of on time payments they couldn't let me know this without the threats and rude behavior. I will never have any accounts at Fifth Third Bank again and will make sure everyone I know, knows how they handle your accounts and how rude they are.

Viewing Fifth Third Bank customer service reviews 26 - 50 out of 78
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