Find the latest Fios news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Fios sub growth slowed slightly in the fourth quarter of 2016, as Verizon added 68,000 Fios Internet subs and 21,000 Fios video customers in the period. That compared to Fios video adds of 25,000 and Fios Internet adds of 82,000 in the year-ago quarter.
After years of turning its focus away from Fios, Verizon is once again shining a spotlight on the consumer-facing wireline business. There are two reasons for this. One, Verizon's alternative Go90 mobile video service appears to be in trouble. And two ...
Fios sub growth slowed slightly in the fourth quarter of 2016, as Verizon added 68,000 Fios internet subs and 21,000 Fios video customers in the period. That compared to Fios video adds of 25,000 and Fios internet adds of 82,000 in the year-ago quarter ...
In an email to subscribers sent Jan. 1, Verizon FiOS encouraged customers to contact Bristlecone at 315-472-6800 and [email protected] to request the return of their channels. Bristlecone says Fox fans should contact Verizon Customer Service.
NEW YORK, Jan. 17, 2017 /PRNewswire/-- Verizon has redesigned the My Fios App with a simplified design and new features that include Facebook Messenger and a Wi-Fi Analyzer tool. Customers can also manage their accounts, resolve service issues, ...
Ovation TV said it signed a multi-year renewal of its carriage agreement with Verizon Fios. The new deal continues carriage of the arts network on Verizon's Extreme HD and Ultimate HD tiers. It also includes VOD, TV Everywhere and over-the-top rights ...
Integrating Facebook Messenger as a Fios Customer Service and engagement tool is another major addition in the new MyFios App. Fios customers don't have to launch an app to contact Verizon Customer Service reps as a result. They can use Facebook ...
U.S. telecom behemoth Verizon Communications Inc. (VZ - Free Report) has decided to introduce FiOS Instant Internet service which offers 750 Mbps speed from Jan 14, 2017. The service will be available to nearly 7 million homes and businesses which are ...
Though 1-Gig represents the speed bar for an increasing number of ISPs, Verizon's next step up the broadband speed ladder will be 750 Mbps as the telco introduces a new symmetrical tier, called Fios Instant Internet, to about 7 million homes and ...
The new service, dubbed Fios Instant Internet, will offer customers both upload and download speeds of 750 megabits per second (mbps), starting Jan. 14. The new speeds are just short of the gigabit speeds offered by Google (googl, +0.49%) and AT&T (t, ...
UPDATE: Verizon FiOS and Fox Syracuse owner Bristlecone Broadcasting have reached an agreement. Fox returned to FiOS customers on Saturday, Feb. 4. A contract dispute between Verizon FiOS and the owner of Fox Syracuse continues to heat up.
A woman looked at her phone in front of a Verizon Fios sign in Times Square in New York. By Hiawatha Bray Globe Staff December 29, 2016. Verizon Communications Inc.'s rollout of its Fios service in Boston so far hasn't triggered a price war among cable ...
Verizon has announced the launch of Fios TV, Internet and phone service in new Boston-area neighborhoods, the result of a deal with the city earlier this year to extend fiber and wireless services to the region. However, while the current Fios ...
Verizon said it has begun to offer a triple-play of broadband, TV and voice services powered by its fiber-fueled Fios platform in Boston about eight months after it announced the $300 million, six-year network investment plan. RELATED: Verizon Fios ...
Cada vez mais temos uma imensidão de redes WiFi à nossa volta. As redes, como sabemos, propagam um “nome”, mais concretamente o seu SSID (Service Set IDentifier). Este nome consiste num conjunto máximo de 32 caracteres (números e letras) e, ...
Long-time telco critic Bruce Kushnick says that Verizon's promised expansion of FiOS to Boston is little more than "vaporware," and a "bait and switch" he says isn't being adequately explained to locals. Back in April Verizon surprised everyone by ...
Verizon claims to offer service to all of New York City, but its Customer Service reps regularly tell NYC residents who call seeking FiOS that FiOS is not and will not be available at their address. Verizon is also accused of agreeing to provide ...
As per a recent report by PCMag, Comcast Corporation's (CMCSA - Free Report) Xfinity broadband Internet speeds outpaced that of Verizon Communications Inc.'s (VZ - Free Report) FiOS hi-speed broadband service. However, both the Internet Service ...
Comcast and Verizon Fios topped the list of the nation's fastest “major” ISPs, according to a new study from PCMag based on more than 140,000 tests completed by U.S. residents last month. “This is the first time that Verizon FiOS isn't a clear winner ...
Verizon Fios has signed on as the first MVPD to support Disney Movies Anywhere, the cloud-based electronic-sell through platform/digital locker for the Mouse's mix of flicks. The launch with Verizon coincides with Disney's digital release of the new ...
Airing in markets where Fios is available, this spot shows what happens when a Fios tech support professional realizes that the customer he's speaking to is none other than the tennis legend (and legendary curmudgeon) John McEnroe. Everything goes well ...
broadband speed test The average U.S. broadband speed for both fixed and mobile networks improved significantly during the first six months of 2016, with the fastest ISPs seeing measurable performance boosts, according to Ookla's latest annual ...
Verizon (NYSE: VZ) has launched a new customer care service for its FiOS and DSL customers called Tech Support Pro, signaling its desire to further its bond with broadband customers as it faces off with aggressive cable competition in its Northeast ...
As anticipated, a troublesome work stoppage negatively impacted Verizon's Fios connection growth in the second quarter. Verizon said it lost 13,000 Fios internet connections and 41,000 Fios video subs in the period but noted that it has “made ...
The e-mail that a reader in Arlington, Va., forwarded was short on details, and Verizon's tech-support documentation on routers doesn't seem to mention this new charge. But a post on a Verizon tech-support forum from an official representative offers a ...
Fios, launched in 2005, continues to be singled out for its speed, reliability and picture quality. CEO and Founder of Pursuit Channel Rusty Faulk said in a release: “Becoming available to millions of Verizon HD customers represent about eight years of ...
Numa altura em que a maioria dos utilizadores ainda só têm equipamentos com suporte para a norma 802.11n (e às vezes nem isso), a Wi-Fi Alliance anunciou recentemente que está a começar a certificação dos primeiros dispositivos com suporte para a ...
USA Gymnastics Team Utterly Annihilates In Qualification Round ... When I first signed up with Verizon about 10 years ago, th ey were the best service out there - great coverage - excellent Customer Service. But over the years, I have watched them go ...
Verizon has rolled out a new version of its authenticated Fios Mobile app that allows video subs to search for TV shows and movies with their voice. The updated app, spotted by ZatzNotFunny, was launched May 11 for Verizon's Fios mobile app for Android ...
I haven't had Internet access for more than a week. I've resisted writing about it so as not to abuse the bully pulpit I enjoy as the Editor-in-Chief of Tom's Hardware, but really, most of us have experienced outages, billing problems and customer ...
“We have been crippled by this conglomerate who lacks Customer Service with smoke and mirror responses,” she wrote in an email. Her company was briefly without phone service. Business owners aren't alone in their frustrations. Huntington Beach resident ...
The telco, which recently closed the sale of wireline assets in California, Texas and Florida to Frontier Communications, said it added 36,000 Fios video subs in Q1, down from 90,000 adds in the year-ago quarter, and added 98,000 Fios Internet ...
Verizon Communications Inc. is plotting a new strategy for video as its slow-growing FiOS TV business looks increasingly like a costly relic of the cable era and out of step with the trend toward “skinny bundles” and streaming video. When Verizon ...
Verizon's customer-service system then generates two tickets on the repair call: one for a repair and a second, called a "ghost service order," to replace the copper with a fiber connection. Once at the customer's home, the Verizon technician tells the ...
Verizon's fiber-based Fios platform will finally extend into Boston following a commitment by the telco to invest more than $300 million over the next six years. Verizon, which tangles with Comcast and RCN in Boston, said construction of the FTTP ...
Verizon Fios stayed on top of the heap in Netflix's ISP Speed Index for March 2016 among major U.S. providers, delivering an average speed during prime time of 3.69 Mbps. That kept Fios ahead of Bright House Networks (3.64 Mbps), Cox Communications ...
Her conversations with Frontier's Customer Service representatives have not yielded any results, she said. “I am considering switching my service if this is an indication of Frontier's quality of service,” Hall said. “I am upset that Verizon would ...
A Frontier flag flies outside the Frontier regional office at 610 N Morgan St. on Friday, the day the company took over for Verizon FiOS services. Customers have complained of problems since the switchover. The reviews are in. Five days after the cable ...
The last weekend of NCAA Basketball is here, which means the teams in the Final Four are ready to play. This comes after going through the usual media obligations and running through various plays during their practice and walk through sessions before ...
In fact, Flynn pointed out that the number of people who called Frontier's Customer Service line was 106 percent of what would be expected on a normal business day. "There is going to be a tendency for people to blame everything of what happened in the ...
Verizon FiOS and DSL networks in California, Florida, and Texas were transferred to Frontier Communications today, completing a $10.54 billion sale announced last year. Although Frontier promised it would be "ready to go day one," there were some ...
The ad then talks up some of the awards that Fios has racked up, including the top ratings for Internet speed from PC Magazine, and J.D. Power Customer Service ratings. It later brings up Fios's symmetrical broadband capabilities, something that the ...
Verizon Fios has rejiggered its “skinny” bundles in a move seen as an attempt to appease ESPN while still allowing subscribers to exclude the sports channels from the pay-TV operator's basic lineup. The new bundles, introduced on Sunday, are “Custom TV ...
Verizon Communications is overhauling its lower-priced FiOS Custom TV bundles, and will now offer two basic packages — one with sports channels, and one without them. The new “skinny” TV packages, launching Sunday, come almost a year after ESPN ...
FiOS TV, which shook up the pay TV universe last year with the introduction of Custom TV, a skinny bundle without sports juggernaut ESPN, has revamped that offering, introducing a new Custom TV package – Sports & More – that includes the Worldwide ...
The channels it moved included ESPN, a unit of Walt Disney Co and Comcast Corp division NBC Universal's USA. ESPN has sued Verizon, alleging a breach of contract, while Twenty-First Century Fox and NBC Universal have said the Custom TV offering ...
The franchise agreement allows Comcast to have a monopoly over traditional cable service in Arlington County, in exchange for certain Customer Service guarantees and funding and bandwidth for public access, education and government (PEG) TV channels ...
Verizon Communications is offering customers another freebie, though this time it's not about FreeBee Data, its new ad-sponsored mobile data service. Instead, the focus is on FiOS TV and pumping up its premium offerings. The telco has rolled out a ...
Looking to pump up its sub base as service penetrations continue to show signs of saturation, Verizon Communications has booted up an online promotion that is pitching a triple-play combo, with a symmetrical 100 Mbps broadband connection and the telco ...
Every pay TV provider offers free previews of premium channels from time to time. After all, they're a great way to give subscribers a taste of the channel bundles they're missing if they don't already subscribe to packages like HBO, Showtime and Cinemax.
