Read the reviews below to see the experience other people have had when dealing with customer service from Krispy Kreme.
Krispy Kreme in Millenia got my order wrong over a year ago, which was the last time I went there and again this morning. I don't foresee me returning. So sad and frustrating. Ordered the St.Patrick's assortment and much to my disappointment when I opened the box in my meeting there was nothing but glazed!!!
Concerning concord mills location: visited at 9:30 pm onaugust 8. Ordered dozen glazed and dozen mixed, which included 2 raspberry filled. Problem is they were not filled with anything! Also visited this 3-4 months ago and had the same problem with the raspberry filled, which I was just a fluke! But here it happened again plus order was not exact as I wanted on the mixed dozen! What's the issue with this location?
I came Krispy Kreme at 633 Evans St SW on May 10 I was in line for 25 min the hot light was on just to receive cold donut AND no receipt I turn around came back to get hot donut just to be told to get back in line for 25 more min just to be told we just give out of hot donut and the light was still on I ask to talk to a manger and he was not a people person at all
I went through the drive through & ordered 1 dozen doughnuts...2 Lemon filled, 2 kreme filled & 8 regular (original). When I got home I discovered I had the correct lemon & kreme filled but the 8 had been filled with 6 "filled" glazed & 2 regular (original). When I called the store to say I wasn't pleased that my order was wrongly filled the girl hung up on me. When I tried to call back it rang for approximately 10 minutes before I finally decided she was not going to answer. A very unpleasant experience. I've been a Krispy Kreme customer since 1958 in Alabama. I just hung up after waiting 20 minutes trying to speak with "Customer Service".
Donna
Dear Krispy Kreme,My name is Patsy Stallworth,I live in the city Prichard in Mobile,ala.I and other are so hurt when you all took the doughnut place from down town Mobile.its really hurt a lot of people,especially the walkers,the seniors and others.I as a citizen is pleasing to your company to put a krispy krewe doughnut back down town Mobile.we can not go on the other side of Mobile,to purchase a doughnut,that's too far,even if we had a bicycle.now I see they having to lower the doughnut price to get them sold.so take it to your meeting and re consider this.
Dear mr and ms kreme..as a lifelong 63 year old born and bread southern customer of your fine establishment i must comment on your recent advertising drive as you seek another perfectly flavored donut..maple..blueberry..molasses..whatever..you already have the perfect glazed donut..stop trying to reinvent the wheel please.we love you as you are
I am an unsatified customer. I went to your Krispy Kreme establishment on Saturday, August 19,2017 in Augusta, Georgia on Peach Orchard Road. I had a coupon for 1 dozen of assorted donuts for have off. My order contained six glazed donuts, three glazed sour cream and the remainder was chocolate . I admittedly ate a glazed donut to only realize that it was old and stale. The manager was waiting on me and she got upset because I told her the were not fresh. She said that yes they were old and they were not supposed to be sold, however; some customers see they and insist on buying them. I told her that they young lady that packed my box did not tell me that the donuts were old. I have never been treated so rudely in Krispy Kreme before. I paid for the first transaction with my debit card and commented that now she had to do a refund and re run the card. I told her that was fine and she said that might ok for you but not for some of our other customers. Her attitude was awful. When I went to the car with my new order, I started eating one of the glazed donuts and it was stale. I took the order back and got my money. I love Krispy Kreme and this was one night it was not right. The manager in duty was Kimberly Smith and she obviously had gone through a long and tiring day because she was not very nice.
How in the hell do you have a Krispy Kreme store and not have any donuts? When in the Dalton, Ga store this evening and they had no donuts. Big disappointment. Why do even open anything in Dalton. It's always a failure. A bunch of kids standing around doing nothing.
We waited 15 minutes to be served, with 4 clerks talking within eyesight! Finally received our product, person left and we waited for 19 minutes for the drive thru clerk to take our money... All the while personal stood by doing nothing, by this time a line of 6 people formed and ALSO stood with no help. Got home and found donuts to be either coated with glaze and very little donut, crime filled donuts were not fried correctly and crime was running out...donuts should have been in steamer longer as not raised sufficiently,,,,, as a past bakery owner and past Krispy Crene customer, I suggest you hire more efficient managers, sales people, bakers...... In other words our dealing with your company today was a disaster! I would be ashamed to have my name associated with this store!!!! Are all Kk stores as ad? After restructuring, I would hope you would have corrected any and all problems....Dunjin Donuts across the street will be getting all our future business!
It was advertise on tv channel 2 here in Nashville TN that today you can get a dozen of donuts for $2.27 I inediately went there in Madison on Gallaton Rd they said I had to buy 1dozen to get abother dozen for 2.27 I think that was wrong that it was advertise wrong
I went out of my way to get up early, dress like a pirate for pirate day and go to my local Kryspie Kreme for doughnuts, especially your pumpkin spice cakes. But I expected my free dozen! Instead, I am greeted by an employee telling me they don't have any and aren't serving?! No comp, no explanations, nothing! I am very disappointed in your company, not to mention my family, who expected treats this morning! This store is on Merrill Rd. in Jacksonville, Fla. Really left a bad taste in my mouth.
