Find the latest Pep Boys news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Pep Boys is fighting back with a “holistic” rebranding — changing not only its marketing and advertising strategy, but revamping store interiors and exteriors, implementing new customer-service training programs and recalibrating its internal culture ...
Despite the fact that women drop a cool $300 billion on auto repair each year (and buy 65 percent of all new cars), the automotive business is still pretty much a boys' club—except, lately, for Pep Boys. The 90-year-old auto parts and service chain ...
Pep Boys is fighting back with a "holistic" rebranding, changing not only its marketing and advertising strategy, but revamping store interiors and exteriors, implementing new customer-service training programs and recalibrating its internal culture ...
Pep Boys announced plans for a massive rebranding effort, including a new marketing and advertising strategy, revamped stores, new Customer Service training programs and a redesigned logo.
PHILADELPHIA — The Pep Boys - Manny, Moe & Jack (NYSE: “PBY”), the nation's leading automotive aftermarket service and retail chain, will hold its third quarter fiscal year 2014 earnings conference call on Tuesday, December 9, 2014 at 8:30 a.m. EST.
"Our marketing message had been more around the value and the convenience," Odell said. "Now we're shifting the message to trust." Hand-in-glove with trust is Customer Service. "We've also been retraining all the associates more along the lines of the ...
PHILADELPHIA (Dec. 10, 2013) — Pep Boys – Manny, Moe & Jack returned to the black in the quarter ended Nov. 2 despite 2.6-percent lower sales revenue, which the firm attributed to reduced merchandise sales. The firm reported third quarter net income ...
To listen to the call, please go to the website at least 15 minutes early to register, download and install any necessary audio software. A replay will be available shortly after the call. Supplemental financial information will be available the ...
Mike Odell, president and CEO of Pep Boys, said, “Jim's prior experiences with fast-growing organizations known for their Customer Service as well as with organizations in the ecommerce space make him a perfect fit with Pep Boys. Jim will be ...
Mike Odell, President & Chief Executive Officer, said, “Jim's prior experiences with fast-growing organizations known for their Customer Service as well as with organizations in the ecommerce space make him a perfect fit with Pep Boys. Jim will be ...
Mike Odell, President & Chief Executive Officer, said, "Jim's prior experiences with fast-growing organizations known for their Customer Service as well as with organizations in the ecommerce space make him a perfect fit with Pep Boys. Jim will be ...
Like many other companies founded as search marketing services, iCrossing in recent years has been heralding itself as a full-service interactive agency. And recent developments suggest the New York-based firm has made that transformation. Pep Boys ...
Pep Boys said, “The new experience begins with enhanced Customer Service from store associates with a more customer-centric approach. From there, associates will focus on alleviating the stress and confusion that often shrouds auto service and repair ...
According to an article on aftermarketnews.com, the new experience begins with enhanced Customer Service, with employees offering clear, easy-to-understand explanations of parts and repairs. Interior and exterior design and style changes also will ...
The new experience begins with enhanced Customer Service from store associates with a more customer-centric approach. From there, associates will focus on alleviating the stress and confusion that often shrouds auto service and repair by offering clear ...
Pep Boys' Chief Marketing Officer, Ron Stoupa, explained the agency selection. “Mullen's consumer insights and understanding of our brand and business model led to the most compelling creative solutions. They understood our Customer Service culture and ...
Mullen's North Carolina office is working for Manny, Moe and Jack. The agency is the new creative lead for the Pep Boys, the national automotive aftermarket retail and service chain. Fort Lauderdale-based Zimmerman was the incumbent on the business, ...
If there's anything the recent abundance of zombie programming has taught us, it's that nobody is safe – not even a seemingly indispensable character on The Walking Dead. Oh, and one more thing: zombies are most likely to attack when it seems least ...
The Pep Boys service center on Richmond Highway will be expanding. According to a Customer Service representative at the Hybla Valley Pep Boys store, the service center will be expanding and will open sometime in November. The store is currently hiring ...
We believe as Pep Boys increases its market density by building out its store base over the next three-to-five years and increases Customer Service driving conversion and revenues, it could leverage its sales, general and administration on its existing ...
... storage caddy, lifetime software and firmware updates, and toll-free access to Automotive Service Excellence (ASE)-certified tech support in English and Spanish. DIYers and pros will recognize its similarities to an on-board diagnostic (OBD2) code ...
Auto and Liability Claims Customer Service Representative | O'Reilly Auto Parts · Pricing Intern | O'Reilly Auto Parts · Field Sales Representatives ... REGITAR Inside Sales Rep | REGITAR USA Inc. Store Counter Sales and Parts Delivery | O'Reilly Auto ...
Messrs. Winslow and Chidsey will report directly to Mr. Odell, while a search is conducted for a Senior Vice President - Store Operations with a proven track record in delivering world-class Customer Service. Since 1921, Pep Boys has been the nation's ...
“We constantly strive to offer the best Customer Service and most complete line of parts and accessories available for cars and trucks. We couldn't be happier to have our efforts recognized by those within the community.” Stocks · Current Aftermarket ...
"We constantly strive to offer the best Customer Service and most complete line of parts and accessories available for cars and trucks. We couldn't be happier to have our efforts recognized by those within the community." For more than 90 years ...
“We constantly strive to offer the best Customer Service and most complete line of parts and accessories available for cars and trucks. We couldn't be happier to have our efforts recognized by those within the community.” For more than 90 years ...
Consumers are more satisfied with their shopping experiences at CARQUEST than at any other auto parts store, according to a new study by Market Force Information. The survey of 4,460 consumers also showed that they are more likely to recommend ...
The stock has technical support in the $8 price area. If the shares can firm up, we see overhead resistance around the $11-$12 price levels. Pep Boys – Manny, Moe & Jack (PBY) is not recommended at this time, holding a Dividend.com DARS™ Rating of 2.8 ...
Pep Boys' staffs of certified technicians and Customer Service advisors are prepared to give drivers the advice they need to keep their cars in the best shape possible. Additional information is available online by visiting Pep Boys' “Car Care Corner” ...
Credit Suisse Securities (USA) LLC, Barclays Capital and Sagent Advisors are acting as financial advisers to Gores Group. Philadelphia, Pennsylvania-based Pep Boys' shares were trading up 23 percent at $14.88 on Monday morning on the New York Stock ...
Pep Boys -- Manny, Moe & Jack agreed to go private in an acquisition by Gores Group LLC valued at about $791 million after the auto-parts retailer's previous attempts to sell itself were unsuccessful. The cash offer of $15 a share is 24 percent higher ...
Shifting advertising media mix and improving Customer Service have been two areas of focus, per Stoughton, who says the company had done mostly print ads ...
In a landmark case, the Pep Boys auto parts chain has agreed to pay a record-breaking $5 million in fines. The penalties were imposed on Pep Boys for selling several Chinese-made items that violate America's Clean Air Act. The filing from the ...
The stock has technical support in the $8.50 price area. If the shares can rebound, we see overhead resistance around the $12 price levels. ...
The stock has technical support in the $6 price area. If the shares can continue its recent ramp, we see overhead resistance around the $10.50 price levels. We would remain on the sidelines for now. The Pep Boys - Manny, Moe & Jack (PBY) is not ...
“We cleared non-core inventory, updated our hard parts assortments, re-merchandised our stores, installed a new service selling system, tested new marketing programs, implemented new incentive compensation programs designed to improve Customer Service ...
"We cleared non-core inventory, updated our hard parts assortments, re-merchandised our stores, installed a new service selling system, tested new marketing programs, implemented new incentive compensation programs designed to improve Customer Service ...
"We cleared noncore inventory, updated our hard parts assortments, re-merchandised our stores, installed a new service selling system, tested new marketing programs, implemented new incentive compensation programs designed to improve Customer Service ...
Plan to get on the right track: The key to its turnaround plan is getting back to “basics”, and its number one priority is enhancing Customer Service. ...
The stock has long-term technical support in the $9-$11 price area. The shares are bouncing up a bit despite the grim profit picture. ...
San Leandro police shot and wounded a suspect and arrested two others after an attempted robbery of an auto supply store, authorities said today. The incident began about 10:15 p.m. Thursday when police were notified about a robbery in progress at the ...
“During the quarter, we continued to improve our Customer Service, which is key to our future success. CSI scores increased, reflecting our “Customer First” ...
Interim CEO Mike Odell said, “During the quarter, we continued to improve our Customer Service, which is key to our future success. ...
Interim CEO Mike Odell said, "During the quarter, we continued to improve our Customer Service, which is key to our future success. ...
In addition, Exide will service Pep Boys stores through its extensive Customer Service network. "Exide's new relationship with Robert Bosch has presented ...
