Read the reviews below to see the experience other people have had when dealing with customer service from Pep Boys.
The Chino CA service dept Mgr Don, is a fantastic manager, well experienced in the technical and customer aspects of auto repair at your Chino Store. He is honest, personable and truthful in handling our seven vehicles. I have been a client of Pep Boys since 1960s.
We spend $2000 to $5000 per year in your stores. Please reward Don with our commements
And compliments. Dennis Carlston
At pepboys in hemet asked for tune up and car was returned in worst condition than I first brought it in, i returned to pep boys and was told "you just asked for a spark plug change." What???? Then pep boys said in had oil in cylinder and they fixed that, then they showed me the replaced spark plugs IN A plastic bag and told me this was the problem but there was clean oil in bag with removed spark plugs WHAT!!!! I don't work on cars but I do know that that oil in the bag should have dirty!!! What a Scam!!!!! Then I get it back and my check engine lite comes on what!!! So I come back to pep boys and they run a OBD and it says the throttle body is bad and I must have touched it.....WHAT!!!!!! Come on man.......this STINKS!!!!what are you guys up to......
Absolute rude jerks. I go into the warwick r.i store to get a pair of tires for my mothers car. Upon enter the store a blonde girl says to me can i help u . i said I'm looking for a pair of tires for my mom's car. She said to me (( you can wait over there by the service desk some one will help you. )) I said.... no i want to go look at the tires first. And walked to the back of the store so I could see what brands they had and what the tread looked like on them. This tall guy Dave ones walking to me at the back of the store , and starts talking down to me in an aggravated manner. He says . you can't go back there Thats the storage area. First off I knew that and didn't plan on it. Second it was not roped off or labeled so u wouldn't know if u had not been there before.. I told him I knew that you can't go back there i wanted to look at the tires. In a rude manner He says to me you can go to the service desk up front and wait. I repeated again no . I want to look at tires and treads first. Its a personal choice. And the employee guy , Dave is his name says to me. It sounds like a personal problem to me. So I was treated rude and mean.and was made to feel that i was not allowed to look at tires and tread patterns. This is not the first time I had a problem there and I , my family will never be back and I will post those everywhere. So everyone can see how theses jerks like to and enjoy treating customers , just so they can steal your money.
I have a 1999 Buick Century Custom that needs a brake line. The line runs from the master cylinder or ABS hydraulic modulator to the passenger side front wheel. It's one large "W" shaped piece that runs under the car, over the the central exhaust pipe and down to the wheel. I'm having difficulty finding the part. I understand it may be discontinued, but may still be out there somewhere.
1) could you get me the part?
2) how much would it cost?
3) assuming it has to be fabricated by hand, approximately how much would you charge?
Pep boys in Panama City, FL is being managed by an immature, unprofessional punk kid. HORRIBLE customer service, no ethics, morals or professionalism from staff. Rip off!! Will never go there again and i plan on telling everyone I know not to use them! They shouldn't be in business - period! Even the district manager didn't have the descency to follow up on my complaint or concern.
What a joke this company is!!
On Line order...totally fouled. Have to return a complete brake kit...missing pads, wrong rotors, etc. Store refused to honor price on printout for installation. Wanted double and more to install. Awaiting response to my email to them requesting pick up of incorrect parts and refund.
My car was totally broken in one of your chain store in Pittsburgh, but your staff tended to conveal the truth On purpose at the beginning, which leads to my misunderstanding of the true situation of my own car!
Secondly, I drove my car to your store to check the tire. But your staff suggested me to check my whole car and told me it may take within an hour. So I accepted their advice to check the car. However, I waited there in the center for more than three hours. Thirdly, although it maybe true that there is something wrong with my timing belt, I did be able to drive my car properly, but after your checking, my car was completely damaged of its engine, which is the result I could never accept according to my own common sense.
What is more, the checking result really gave me a big shock in spirit! The actual words from your staff, "your car can no longer be driven." I really cannot accept the result. The following day, I took my friend who knows how to fix car with me came back to the store again. Again, your staff gave me quite different story regarding the whole process of car checking.
I ask the manager to take the responsibility, all even part of the duties of my car's total damage.He refused with terrible attitudes . Although later, he called me back and explained the situation. Still, the attitude was bad and rejected to admit any duties they have in such event. Right now, I am
Seeking the assistance of legal system unless the center manager is willing to compensate for my loss in repairing the engine in car financially and spiritually!
Thank you for your time and look forward to your reply with further information. As one of the biggest chain store and well-known brand in the State. I really hope you can have a further survey with your irresponsible staff who are afraid to shoulder any mistakes they made at work and gain the trust and respect of your customers again!
Pep boys prattville ala are rip offs u sit and wait for 43040 minutes at a time looking through the window they're not touching your car but yet they'll hold your car for 4 to 6 hours to get extra labor I thought these places were made to moving in and moving now it seems like they take advantage of a people with labor cost thank you disgruntled customer
  I visited one of your Pep Boys location in Mobile, Al located at General Bullard and Airport Blvd,  recently and I was thrown off by the way one of your so called managers spoke to his employees, and also how he spoke about a customer. It was mid day around lunch time, I know this because your manager was eating and talking with his mouth wide open, smacking (very unprofessional). Well, the young lady, I believe her name was Jenny, walked in and was trying to tell the manager (his name was James) about what the vehicle needed that she was she was currently working on at the moment. He interrupted her and said "he doesn't care about the car and that it was, and I quote, a 'haggis' car and they will not buy and anything so he doesn't care period." I was dumbfounded by this comment and so was the young lady that was working on it. Then he proceeds to tell her that she needs to get outside and stop "taking" his a/c. Which in Alabama it is ATLEAST with humidity 99-100 in the dead of the afternoon. This has been bothering me for about a month and I could not stop thinking about the way he carried himself, the way he speaks to his employee, and the simple fact the company needs to know how unprofessional this manager is that you have employed.  The only reason I would go back would be for the fact that the young lady upheld herself in a professional manner even when she was being talked down to in such a demeaning way. I have never in my 46 years of being alive heard the a manager speak to his employee like this, especially in front of customers. I figured this was something that needed to be brought to someone's attention now more then never. I would hate to know what is said when there is no customers around.  On top of all that, the young lady saw that her manager was in need of help, after being spoke to in such a nasty manner, still came inside and was answering phones and writing up tickets for that man and he acted like she was in the wrong for trying to help. He even said that he doesn't need her help and that she needed to stay out of his office and his way. There is no reason on gods green earth for some to be spoken to like that. I fully believe that someone should do something about this manager unprofessional ways. I truly, truly hope something will be done not for my sake but for that young lady's sake.Â
I purchased 4 truck tires from your West lane Stockton store. Thursday the 28th,
I made an appointment to rotate my tires Sunday the 31st. I arrived on time for my 11am. Which was supposed to be an hour. Service manager explained they would need 2 hours. So I had someone pick me up. I returned at 2:30 to find they had not even touched my vehicle. I asked the manger why he was making appointments he can't complete. He made alme excuse of being short handed. Then he should apologize and ask me to try a new appointment. He did neither.
this is not the first time this has happened.
I have purchased shocks and brakes , etc. everytime there is an issue. From stripping all my lug nuts and trying to conceal the fact while I waited over 7 hours.
No one could come for me that day. I have waiting for hours before any contact phone calls or apologies. Between the this west lane and Martin Luther dr location I don't know how I can possibly trust your company to take care of my needs. I will have to go to another dealer to rotate and balance tires. A service that was supposed to be included. Good luck staying in business with the reviews your company has.
lathrop ,ca
i took my car to pep boys for brakes on july 5,2016 i was their 6 hours, they told me the repair person was having a problem with my rt. front brakes, when i left with my car it sounded like something was loose on the rt.front side and every time i hit a bump something was rattling, my car was driving worse when they finished than it was when i took it their when i took it back they told me that i had outer tie rod end that needed to be replaced and a anchor torque strut mount loose, none of these things were wrong with my car when i took it their i paid 724 dollars for my brakes and they said the other repairs would cost over 600 dollars the first they guy said to me you people always come in hear trying to make it look like we did something to your, iam 72 years old and i do not have that kind of money,all that i know is that my car was not in the condition when i took it in that it is now, iam afraid to drive it for fear something might fall out.
On Saturday July 9th, 2016 I took my care in to have the windshield wiper fluid cord attached to the washer tank. Hours later I get a call from Pep Boys that they had fixed it BUT they cracked my windshield. Really?!. I was told that they were sorry and the tech was trying to adjust my wipers when they hit the windshield it cracked. They stated to bring the car back in on Monday and they would fix. I like other people have to work so I took time off so that I could get this issue taken care of. Hours later I was called and told that they ordered the wrong windshield. OK now I need a rental as I am not taking more time off from work and this needs to get fixed. Pep Boys covered the cost of the rental and on Tuesday ( the next day) Pep Boys calls and states your car is done. I come in after work get in my car and go home, I decided to run my windshield wipers. YES you guessed it they don't work!!! NOW I am HOT. I call in and let them know the issues they apology again and tell me to bring the car in AGAIN and they will fix. I bring the car in again on Wed after work ( as PEP Boys is my new hang out spot 3 days in a roll). I was told I see what you mean I think the vendor that put in your windshield did something wrong as it was not like that before. Blah Blah I dont care FIXED it! Oh our tech is busy and you may have to come back on Friday. That is what I will NOT do! I need corporate number as this is unacceptable and poor customer service, I stated. I called corporate filed a compliant. The tech finally came and fixed the wipers and all good or so I thought. NOW since my windshield is rain sensored it is not working. I am done, I will go to the nissan dealership have it fixed and take up with Pep Boys Corporate office to pay for the work done of real professionals. This is one Mickey Mouse operation. I will not be using their services again or recommend them.
Store #70 is very ridiculous whn it comes to customer service...I stood in line to be waited on...14mins went pass and no one even ask me if I needed help...6 employees walkin around but again no one is asking me If I need help...1 other customer walks in after after me...they were kind to her and even ask her do she need help...customer walks out the door and Im still waiting to be help. Again im waitin for 14mins.. I just left..Not sure if it is because im Black....No one didnt even bother to see if I needed help...I needed a timimg chain...nevermind now i will never return to PepBoys...its a disgrace....what ever happen to Customer Service where did it go...no smiles, no greeting looks like they were mad that they came to work...
Pep Boys employs liars and thieves. I took,my daughter's first car in to be looked over..Was told they were dad's and would treat her right...NOT! She was hearing a rumble under hood..They say its brakes and rotors and charge over $600. Two weeks later, same noise..They say other brakes and charge $400..drove it home and same noise came and then belt flew off..took it back and they was over $700 for belt and water pump. Come to find out her brakes were less than a month old. Seller of car provided proof...don't shop or go to pep boys at Lynnhaven in Va beach.
On 05-18-2016 I had my vehicle towed to Pep Boy's to do a compression check and inspection on my 2009 VW Routan Van. After driving approx 15 miles after having my oil changed at a Wal Mart in Aurora Co. I spoke with a young lady at the store on 12820 E Mississippi Aurora Co 80011. I explained to her the problem and she explained that they would do a inspection on engine and a compression check and I would have an answer around noon on the 19th. I told her I would be in with the van to complete any paperwork that needed to be done. After finding out from the tow driver that I would not be at store until after store closed, I called this same location and spoke with a gentleman there and told him it would be late and I asked him what I needed to do to ensure all would go OK. He informed me that the driver knows what to do with the key and that all was set that they would call me after inspection with results. The next day on the 19th I awaited a call from Pep Boy's until 12:30 that afternoon. I still hadn't received a call so I called and spoke with a John Tesh, who informed me that they had been trying to reach me all morning after finding out that they wrote down my number wrong. I was informed that they had no idea why my van was there. I explained to Mr Tesh what I was told the night before and he said no one left any messages as to why the van was there. Mr Tesh informed me it would take about two to three hours to get results and would call me with his findings. I received a call approx. 3:45 that afternoon in which I was told by MR Tesh that the motor had been overfilled with oil and it had caused compression to build up in motor and something broke inside motor damaging sparkplug and no compression in motor. I asked him at this time if he thought this was caused by the oil change done at wal mart and he assured me that yes that is what caused the damage. I then asked him if it would be OK to give his name and number to manager at Wal Mart, he agreed and I went to Wal Mart filed a claim and assumed all would be taken care of. On Tuesday May 24th I received a call from Scott Abbott a claims adjuster for Wal Mart. Mr Abbott informed me that he had spoken with Steve Prell the general manager of Pep Boy's at the location I had the diagnostic check done at. He informed me that after speaking with Mr Prell he was told that the motor was overfilled by a quart of oil, however that would not cause the engine to go. Therefore Wal Mart will not be paying a claim and the case would be closed. I called Pep Boy's and spoke with Mr Prell, and he informed me that he didn't know anything about the van and that he had just gotten back from vacation he just went by what one of the technicians had told him. I explained to him that I had spoken with Mr Tesh (John) and he informed me that is what caused the damage and that he had just cost me the claim with Wal Mart. He then told me that he would investigate this himself and get back with me early on 5-25-2016. I again waited until after 3pm that afternoon with no call from Mr Prell. I went down to speak with him and was told he was in a meeting and I left my number. I received a call from Mr Prell and was told that the damage was not caused by the overfill. I asked him what caused the damage and was told he didn't know that engine would have to be taken apart and they don't do that work there. I now have it at my mechanic to have an engine put in. I am very unsatisfied and disappointed in the way things were handled by the General Managers lack of understanding of the situation before he spoke with a claims adjuster. When I spoke to MR Prell the first time he didn't even know my van was still sitting in the parking lot. When I went in to pay my bill at Pep Boy's this morning 5-26-16 I spoke with John, the original person I spoke with after the inspection was done. he informed me that he had spoke with the technician(Zach Gerber)who had done the check and was told that the overfill is what caused the problem. I told him that the general Manager said it wasn't and he said he can't go against his manger. I have a professional checking out the motor and giving me another opinion on the damage done. The bottom line is this. I left Wal Mart and drove 15miles after an oil change and my engine shut down. I had it taken there to have an honest neutral evaluation done. I was told by John that the damage was do to the overfill. Then I have a General Manager, who admits that he had not seen my vehicle and wasn't even aware that it was still there who tells an adjuster that that is not what caused the engine problems but he can't tell me what did. This is the "MOST UNPROFESSIONAL" service center manager I have ever dealt with and I regret that I ever had my vehicle brought to your company. I am filing this complaint with The BBB and I will peruse legal action against Pep Boy's if it is determined that this is what caused the engine problems and Wal Mart will still not cover damages. I would be more than happy to discuss this further. I can be reached at Thank you for your time and consideration.
WILL NEVER EVER RETURN TO PEPBOYS SERVICE WAS AT PORT JEFFERSON ST NY MADE APPT ON PHONE FOR 1230 5/6 1 we prior arrived no parts ordered parts wrong parks came replaced parts and no change with sound of engine now 630pm but no other parts avail to fix stopped all work and old parts replaced also in the past went for inspection which did pass but sticker was removed still had a,whole week left I will never return to ANY pep boys no skills or common sense it was worse than shop class
RUN RUN RUN don't think about stopping especially here at Foley Al. This place is a joke no manager oh there is a young man who I think claims this job but he has no management skills I foolishly came back with my husband after a nigh are getting tires on the 19th of March 2016 amd the nightmare started all over again we have talked with 3 people all with terribly different stories one which included us going next door and buy our own parts and the 3rd man said the problem was now after 4 hours of them doing nothing was that we bought or parts it caused them to have to go through hoops to get our job done HOOPS!!!! They haven't changed the oil or taken the tires off to even have a hoop to jump through I am so mad I could spit this jerk has just shown up at 4:30y car has been two foot off the ground since 1:15 we w left went for lunch at 1:30 and at 3:40 no call on an estimate we came to the store no estimate no oil change no work the "manager" supposedly goes back to look at my truck and get the estimate after givinge the home office phone number in another 10 minutes he has gone home and someone else is working on my truck. Now enter the third man who has done nothing but hover over the cash register and bark out what he calls works and how something is done in the military "Doug" this is not the military and doesn't apply hear his assessment is it was because we bought our parts and counting him have had to talk to 3 men I at 5:28 have also talked to 3 home office customer ser vice people 2 which said they were going to put me on hold and hung up then after 15 minutes a woman tells me she could get me in touch with someone in 24 hours or so to see what the problem is come on guys management employees someone has to be in charge and there must be worker bees educated and skilled in their job and have the desire to work and it can't be just 2 of them in this building when there must be at least 4 licensed machance to do the services they offer they don't have it together it's one big joke. I have encountered 2 customers walk 1 hang in since 2:45 after she left and came back at the time they told her too she was just going to have the dinostic test for her air conditioner it's 5:38 now joke joke joke please pass this place by and if u find it a must don't leave watch them and stay on them I am not through
This is one of the worst stores I have ever dealt with the managers do not have any idea of what's going on they continue to take on work but never finish the car they are working on the first I was in for tires and it took four and half hour then I have to return the next day and sit for another 3 hour due to tpms light came on due to mechanic error and still didn't fix it the total I spent was 485.00 and not satisfied the manager name is Joey at the petersburg Virginia store
Pep Boys. I am a loyal customer that frequently shoped at the store in Davie, Florida. I have moved to the west coast of Florida in Naples, the closest Pep Boys is in Ft. Meyers, much to far away. With the growth that the Naples and Bonita Beach is having, I'm very surprised that there is no store in this area. Hertz is moving its headquarters to Bonita. I'm curious to ask when was the last time you did a study to see if this area would support a local Pep Boys?
I have been a customer of the Springfield Mo. store ever since it opened, and have purchased several sets of cooper tires there. I have always had good service out my cooper tires until this set. They have less than 20,000 miles on 90,000 mile warranty tires and I have had them rotated and balanced on a regular basis. Each time I had them done I have told them it feels like there are steel belts that have slipped and causes them to make loud road noise. They tell me there is nothing wrong with the tires and I should have it checked for alignment. I have done that and it is in perfect alignment. I went back today to have another rotation and was told it would be 3 to 4 hours before they could do that. I have never seen that kind of service since that store opened. You walk in and stand at the counter 20 minutes while they process papers and never say anything to you. Is that the PEP BOYS way?
This is the second time I'll try to leave this comment I start at work at Pep Boys January 15 of 16 I was let go February 11 of 16 I was told that I was not showing any positivity mind you I work for a mom-and-pop for the last 22 years as a service manager this was the first time working for corporate I was expecting to make this the last job I would do. According to policy there's to be a seven week training course for the position I'm going into as you can see from the dates I was not even close before I was to be turned loose in my own store mind you the week coming up this Friday from 6:45 AM until 7 PM every night and till the following Friday I was to work by myself all that with the training I had. To be fair I did have an issue with the administrative part and Pep Boys I was having a hard time picking it up I was told by my area director that I was trained properly they sent me to school for two days I was with one of the best service managers they had and then I've been in the store learn for different ways to do one thing mind you this was not the Pep Boys way of doing it not per their SOP standard operating procedure I work very hard to get this job I wanted this job did not want to be let go and for 22 years in the past I have never ever had any complaints about the way I did my job this telling me it was not my performance it was a problem with my background I do believe of course I went through a background check before being hired I do think that after being hired they found something else they weren't happy with but of course they could not buy or me for that so they manipulated whatever they had to do to make up this reason to let me go I am the davit they are the Goliath there's not a chance in hell of me winning anything is going to court when is anybody out there would be willing to help me I prescient it very much this cannot continue to go on icy going on ramp it in this company just look at their turnover rate i'll be surprised if this comment even makes it in here is my email address if anyone would be kind enough to help me address this issue
