Publix customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Publix.

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03
Jun

Posted by Anonymous


on 6/3/21 at 11:47PM

I am elated that Publix will be opening in Johnson City, Tennessee on June 16, 2021. I am a costumer of Publix for many years. My husband worked for the Space Center for 46 years. Our first Publix was in Cocoa, Florida, Byrd Plaza Shopping Center, where our daughter was Miss Byrd Plaza in 1971. Both our children, Kent and April worked for Publix's in their high school and college years. We retired and moved "back home " to Tennessee 16 years ago and were without our Publix stores. Publix, their excellent stores and many beautiful people that were employed there were always missed. My daughter occasional drove me to the Greenville store. We now have 3 generations of Banks girls are so excited for your grand opening. At 82, I will be so blessed to drive only 15 miles "Where shopping is a pleasure." I would be like a kid in a candy to be the first person in your new store I have waited 16 years for. Thank you for your many years of pleasure shopping and the ones to come in Johnson City, Tennessee. Margaret Banks

15
Apr

Posted by CHRISTINA


on 4/15/16 at 3:59PM

I have been to Publixs everyday for 2 weeks, I love your storm res but I have yet to be able to find any coupon slips, ie: gummies, please help me, the manager says I can not use your LU# the store continues to say they are not getting them please help. Also the best meal coupons have not been in our stores in months please help me.

19
Mar

Posted by Anonymous


on 3/19/16 at 3:39AM

The Publix on Gateway in Boynton Beach is the best Publix I have ever been in! Each and every person is kind, helpful, and friendly! I come from Lake Worth , just to go to this store! Lucky, is one of the managers, I think, he is so nice! Whatever these managers of this store are doing, it's great, you have an amazing group of workers! The shelves are always filled, food is fresh, in every department someone is always working hard!

07
Dec

Posted by Anonymous


on 12/7/15 at 10:32AM

Thank you Justin Sheehan for your great service at Store#1083 Tuscaloosa, Al.Keep up the good work.

12
Oct

Posted by Anonymous


on 10/12/15 at 11:59AM

We discovered at 11:00 am our daughters wedding cake was not ready by the baker. We contacted Teresa Cheatham baker at Pell City Publix store 1391 and she made the cake and had it delivered to feed over 100 people by 4:00 along with 3 other additional cakes. People commented it was the freshest cake they ever ate. Go figure it had just come out of the oven. Teresa saved the day.

20
Aug

Posted by Anonymous


on 8/20/15 at 6:26AM

I received a Survey at the bottom of my Publix receipt and when I went into the website to do the survey it said it could not take it. According to my receipt the survey ends on August 31 and today is August 20. I just got this yesterday and if the survey is already over it should not be printing this out at the bottom of receipt.
I was in store#1374 on 8/19/15
L. Langfelder

18
Jul

Posted by sandy cochran


on 7/18/15 at 11:35AM

I was shopping at baldwin park publix and i experienced one of the store managers screaming to produce assistant manager. I can almost swear that he was drunk!!! I fealt so bad for the young man. He dtayed quiet as he was being verbaly rediculed.. It made mr feel so uncomfortable.. I dont ever eant to shop there again. Its a good thing that is not my home store!!!!

09
Apr

Posted by Anonymous


on 4/9/15 at 7:49AM

A big shout out goes to Mr. Justin Sheehan store manager at store 1083 in Tuscaloosa Al. Thanks Justin so much for putting all of your skills of public service to practice. Keep up the good work.

08
Feb

Posted by Anonymous


on 2/8/15 at 7:20AM

You have a really nice employee that I would like to compliment for her performance on a daily basis...this is at your Marsh Landing Publix's location. Her name is Claire S....do not know last name of person. She is always friendly, helpful and dedicated to her job. Just a joy to be around such an upbeat person who is so happy with her job!

15
Jan

Posted by robert


on 1/15/15 at 10:32AM

It would be a nice service to the ageing population if Pubix would refund the cost of drugs that have been perscribed by a doetot and found unuseable by alegies to such
It is understandable that publiz can not and should not put them back in stock
please consider this request

30
Nov

Posted by Anonymous


on 11/30/14 at 6:31AM

Dear sir/ Madam,



As one of many British holiday makers who constantly holiday in Florida, mostly staying in the Davan port area.

It's alway good to shop in an environment were we feel safe and able to shop at our leisure.this is all down to your e perianced and happ staff, both young and old which is always goo to see.

You most be one of the only stores I have that operate to your mission statement.

excellant customer service, great food and easy to get to stores, this all makes holidaying easier.

Well Done Public

Mr Keith Young

26
Nov

Posted by Anonymous


on 11/26/14 at 7:23PM

I was surprised by the rude treatment I received from a CASHIER at Publix in Powder Springs, GA.. She was extremely rude and was making fun of me because I was having trouble with the credit card machine which I very seldom use. She was making snide remarks even with customer behind me. I felt really bad about this and this is the reason I';m writing. This person needs Sensitivity Training because Publix does not deserve to get a bad name because of her. Her name is Jo and her manager is Jon Konick. If by any chance this person is the manager, that's worse. I am a regular customer at Publix on Richard Sailor Pway. in Powder Springs, GA.



Respecfully yours'

Gladys Russo

04
Oct

Posted by Anonymous


on 10/4/14 at 3:08PM

Today I went into the Publix at Aberdeen Square in Boynton Beach, Florida.
I wanted to buy a egg bread. Only the round was available. OK I picked up one dated l0/5 at $2.79, another dated 10/6 at $3.29. I asked the woman at the bakery why these were priced differently although they were the same . She took them to a counter in the back. Returned them with a new sticker on the one that had been priced at $2.79 at $3.29. no explanation WHY. When I got home I called the manager, Eric, and told him what happened. His response. I"ll talk to her. I said :that 's it ????? He said well you can came in and I will give you a bread at no cost.
IS THIS THE WAY PUBLIX TREATS THEIR CUSTOMERS. I AM NOT SATISFIED WITH THE GIRL IN THE BAKERY OR THE MANAGER OR THE RESOLUTION

19
May

Posted by Anonymous


on 5/19/14 at 8:25AM

As an RN and health care provider I would like to shout out a hugh "Thank-You" to the entire pharmacy team at the Marietta, Georgia Publix Pharmacy on Roswell and Piedmont Ave. The service is amazing, timely and always courteous. I never feel rushed and all my questions are always answered appropriately. Some of the helpful individuals are: Kimberly, Linda, Ginger, Agnes and Veronica.

23
Apr

Posted by Anonymous


on 4/23/14 at 6:13PM

I purchased a 12oz container of chili in the deli section of my local publix(duluth station in duluth,ga). It was not even edible. The meat was ground up grizzle. There was no real ground beef in it. I threw it in the garbage.
How in good conscience do you sell something like this to your customers??? And then charge $3.59???

06
Apr

Posted by Jackie


on 4/6/14 at 2:08PM

This week' s ad ha a variety of Passover items listed. I went to my local store on Buckwalter Road in Bluffton SC. I was looking for Crispy O ( a cereal for Passover) which had been advertised in the weekly ad. The store had none and when I questioned the woman at the service desk who called the manager. He told her it was not available at this store--that it was only available at one store which was in Savannah GA. It seems to me that if you advertise a product it should be available at all stores in the area the ad reaches. The ad appeared in the ISLAND PACKET NEWSPAPER services Hilton Head Island , Bluffton and surrounding areas. We have many Publix stores within my reach. I shouldn't have to travel to Savannah, GA to get a product .

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