Redbox customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Redbox.

Apr

Posted by Anonymous

on 4/18/22 at 4:10PM

Would have enjoyed a free movie, but wasn't a functioning kiosk in town...Alamosa, CO.

Apr

Posted by Anonymous

on 4/4/22 at 3:01PM

I returned a movie and now you guys are charging me for it every single day this is ridiculous Better Business Bureau said there's a problem with your machines that aren't scanning the movies that are in there I do not have this movie someone needs to get back to me this is wrong and it's fraud

Apr

Posted by Redbox

on 4/7/20 at 4:56AM

I already turned in my movies at Kroger's redbox not on 4-720 I turn 2 days after I rented the movies and I went put my movies in and it didn't take the movies and the movies just fell in there now I just got charge for 65.00 I want my money back

Jun

Posted by macnit

on 6/8/19 at 8:05AM

Customer Service perfect. I have a suggestion if you can transfer this to the correct dept.
Online you have "Genre" filters, and etc how about a filter on ratings of movies and games.
IE: I had a party that we watched a couple of terrible movies...etc. It would have bee 30 minutes faster if there was a filter. We can search for 4-star movie or 2-star movies.
I think that would be awesome. What do you say?
30052, Loganville, GA mac

Mar

Posted by [email protected]

on 3/27/18 at 12:21PM

My Zip Code Is 32514 Will I Be Able To Rent Star Wars Last Jedi On
March 30 In My Area?

Aug

Posted by Anonymous

on 8/27/17 at 12:34PM

I rented 2 movies friday night & the next night they were returned around 930 but you guys hit my accout with a late fee showing they were returned by 2:00 am the next day which wasn't so!

Aug

Posted by N/a

on 8/10/17 at 8:44AM

For the 3rd time after I rented a movie. ... a half hour latter they txt me a rent one get one free...not happy

Jul

Posted by Anonymous

on 7/28/17 at 6:03AM

I have a question on future prospects of Redbox, not that you haven't thought of this already. Will Redbox have an app in the near future that I can rent movies or pay a monthly fee right from my television? Movies that I can watch at home or while on vaction without having to visit a kiosk. We are actually on vacation and soon to stay at cabin that has Wi-Fi and satellite but no newly released movies or a BluRay player .

Jul

Posted by Nikki M

on 7/8/17 at 8:58AM

It would be nicw if there was a Redbox on the opposite side of Hillsborough, NC 27278, closer to where I live. Just a suggestion.
Thanks.

Jun

Posted by Roxanne Thorson-Kent

on 6/14/17 at 5:01PM

I was to receive 2 credits and received 1. WHY?

Also, for the 15 to 20 times Again I'm not getting my text messages for Monday Rentals. Why?

How do I Do live chat?

Mar

Posted by Marc

on 3/26/17 at 8:46AM

Some Jerks replaced a DVD we rented and it was the wrong one.even place the center strip on it.please let us know how to address this.

Mar

Posted by Anonymous

on 3/22/17 at 8:16AM

Am interested in becoming a vendor possibly at our gas station/party store in Barryton,MI 49305. If you have a info packet that would be great. Thx

Mar

Posted by Anonymous

on 3/18/17 at 12:43PM

I rented 2 movies last week or more.

Checking my bank statement, not only did it show for the original day I rented, but it is now showing a 31.00+ charge..

I teturned both of those dvds on second day..Why in the hell are you charging me for 2 returns..

Contact me soon as yoy have been put on notice of ur error..

If I do nor gear from you by middle if next week, you will hear from my ATTORNEY, plus I will take it to Social network and alert people of ur tactics..

I am a senior citizen and enjoyed getting my movies cheap..

So contact me back.

Sharon Moore

Mar

Posted by rkuehne1

on 3/15/17 at 5:37PM

If your account is not working or if your password doesn't work, I was told to wait 24 hours before I call back. I called at 8:00 PM at night. Not acceptable!

Mar

Posted by Lilglo7

on 3/15/17 at 1:39PM

W I have changed my e- mail what do I do to start over with my new e- mail

Mar

Posted by Anonymous

on 3/10/17 at 4:35PM

I adore redbox. Very easy to use. Compliment you on your selection. We would like to see one come to the town of Windsor. SC. We are 14 miles from Aiken SC redbox and 9 miles from Williston SC. Sure would be nice for lots of locals who live in area. We have a Dollar General. Thanks

Mar

Posted by justin

on 3/5/17 at 11:38AM

I rented 3 movies last night..one of them did not play, even after I cleaned it.

Mar

Posted by Anonymous

on 3/1/17 at 5:45PM

I will never rent from redbox again. Redbox service num er left me on hold and was unreachable.

Feb

Posted by Anonymous

on 2/27/17 at 6:57AM

I'm having issues trying to resolve something on my account, I waited 15 minutes first time was cut of, waited again. I never eva had to wait like this.

Feb

Posted by Anonymous

on 2/26/17 at 2:12PM

I have two movies out and cannot return as am in hospital for two days. May get out tomorrow.tyvm

Feb

Posted by former redbox customer

on 2/24/17 at 12:48PM

I have been unable to rent a disc from your kiosks, because your boxes will not accept my chip credit card. I've called your overseas no/poor service reps about the problems. I doubt that they know what a redbox kiosk is much less solve the problem. Here are their solutions: try another kiosk or the kiosks in Albuquerque NM are being fixed so that they will accept chip credit cards, but they can't tell me which ones have been fixed. Overseas customer no service are worthless. Rexbox will soon be history if it can't solve its customer's problems. I'll just rent form netflix.

Feb

Posted by Anonymous

on 2/7/17 at 12:36PM

Was texted a promocode...but when trying to use it it didnt work...

Jan

Posted by Disappointed

on 1/27/17 at 2:25AM

Several times lately Redbox has taken money off of my credit card but yet I have not rented movies in months now. So why is it they still keep taking money.
In my opinion the company is just money hungry an will do anything they want once they have your card number. Very disappointed.

Jan

Posted by Underdogs

on 1/23/17 at 4:22PM

I'm not happy I got a movie from the red box off of Port Royal and the movie won't play at all it was for my kid the movie was Underdogs we rent there all the time

Jan

Posted by Anonymous

on 1/22/17 at 5:17PM

I rented a movie Friday night, went to watch it Saturday, it was defective, called and reported it, said they would send to my email a complimentary id to get a free movie, never received anything and it is now Sunday night. The movie was Deep Water Horizon, rented at Giant Eagle, Washington, Pa. at 6pm

Viewing Redbox customer service reviews 1 - 25 out of 201

Redbox customer service reviews

Apr

Posted by Anonymous

Apr

Posted by Anonymous

Apr

Posted by Redbox

Jun

Posted by macnit

Mar

Posted by [email protected]

Aug

Posted by Anonymous

Aug

Posted by N/a

Jul

Posted by Anonymous

Jul

Posted by Nikki M

Jun

Posted by Roxanne Thorson-Kent

Mar

Posted by Marc

Mar

Posted by Anonymous

Mar

Posted by Anonymous

Mar

Posted by rkuehne1

Mar

Posted by Lilglo7

Mar

Posted by Anonymous

Mar

Posted by justin

Mar

Posted by Anonymous

Feb

Posted by Anonymous

Feb

Posted by Anonymous

Feb

Posted by former redbox customer

Feb

Posted by Anonymous

Jan

Posted by Disappointed

Jan

Posted by Underdogs

Jan

Posted by Anonymous

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