Royal Caribbean Cruise Lines customer service

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Customer Service

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Phone: 866-562-7625

  • How to reach a live person:
    • Press 3
  • Hours of Operation:
    • Monday - Friday 9:00am to 11:00pm EST
      Saturday - Sunday 10am to 8pm EST
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User Reviews

02
Oct

Posted by Anonymous


on 10/2/15 at 10:30AM

Have Booked Two Reservations. Thinking Of Canceling.



Spent Over 3 Hours On Thelephone With Various Departments. Cannot Get An Answer..



Question. Want To Use Discover Card Royal Caribbean Gift Cards (rewards Program).



Cannot Finf A Human Who Can Give Answer How Much Can Use Before I Purchase To Redeem Anfd Apply To Balance. Telephone



Not Resolved Will Cancel

24
Dec

Posted by Anonymous


on 12/24/13 at 2:33PM

I have sailed with you 4 times now and so far so good until this last trip. We sailed with The Oasis of the Seas in early summer with two other couples and everything was fantastic, the service was wonderful everything GREAT. I decided to take my two older adult children with me on The Allure of the Seas and was promised that the experience would be the same. NO NO NO

The service bad, food bad, nothing was too good. Other people on the ship who have been on The Oasis of the Seas also said the same thing so it was not just me. I feel I wasted alot of money on the three of us on this trip. Also I had a issue I was trying to get resolved on my bill and it took all week to complete. I am a very unhappy sailor. Believe me I will think twice before booking especially with The Allure of the Seas. Service was not up to par. Dinner situation was horrible and then they could not accomadate me any better either I was told. I needed to let you know that the standard you have was not being met on this trip. I even got sick the last two days probably from the uncleanliness. Had 2 weeks to recover from a bug. 2 Doctor Visits. Also my daughter fell on a wet area by the elevator and her knee hurt all week. We did say something to a cleaner (man) and he walked away. I am so sorry you don't have good help on this ship. Lots of the people I talked to won't go on The Allure again either. I told your people the service was bad also. I drove 14 straight hours to board this ship and I would not do it again. It was not worth it.

Sheila Mantz

Customer Service Ratings

Based on 145 votes.

3.1

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