Safeway customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Safeway.

Nov

Posted by Anonymous

on 11/24/17 at 2:31PM

Safeway store in Damascus, Or. needs a total update and better concentration on foods too old to sell and problems especially in the bakery dept. I have had fresh fruit issues, tough meat, and bakery selling dry overcooked goods. Just this Thanksgiving I purchased a pumpkin pie and before picking one they had broken crusts and burned on top filling on every pie but one and after serving one, it was the worst pumpkin pie ever. Last year I had a great one. I can't run to the store to return items every time they screw up. Courteous employees but bad foods.

Nov

Posted by Anonymous

on 11/14/17 at 5:27PM

Will you at Safeway he happy when you turn the whole Lakeview Oregon

Store into a generic brand store only with no name brand items?

A lot of you generic items arent even half as good as the name brand item of the same. I am well aware that Safeway can and will be way more profitable selling their own branded items but that isnÃ¢â?¬â?¢t always what it all about. Maybe you and all the big decisions people could tell me who and the is going to buy packaged sushi in Lakeview. And while we are on the subject of packaged why is all the hamburger only sold in 2lb or more packs? It not the best idea for 1 or 2 people which there is plenty of here. The meat selection is. It good and the meat isnÃ¢â?¬â?¢t all that good either just what I want to do is pay for a steak with a butt load of non trimmed fat more profit for Safeway, garbage for me. I really wish there was another grocery store here because I would never go into to Safeway again.

Nov

Posted by Anonymous

on 11/10/17 at 7:42PM

While shopping and banking at the Safeway store at Waugh Chapel in Crofton (Gambrills), MD, I was interested in purchasing the diet Pepsi that was on sale 5 for $10.00. I looked on the shelves and on the end racks where they usually are, but it was empty. So I went to your so called customer service desk and spoke with Karine. I asked her if there were any diet Pepsi in the back. She said that if it wasn't on the floor that they didn't have it. So I asked her to call someone and check. She said that there wasn't anyone. Really??? So the customer behind me told me to find a person on the floor that was stocking shelves (someone that actually works). So I found Garrett (thank goodness) after walking the whole store. I asked him if they had any diet Pepsi in the back and he said just a minute I will check. He was so nice and polite. He came back and told me that the Pepsi man would meet me in the Pepsi aisle. How easy was that when the so called customer service person wouldn't even try to find out. Garrett deserves a raise. Karine needs to be taught customer service or be fired. She was too lazy to pick up the phone and call the back and just didn't want to be bothered.

Nov

Posted by PatrickGI

on 11/4/17 at 11:07AM

Store 1600 doesn't have But a few small carts!!! QFC has them.. your losing business... and shortage on baskets .

Nov

Posted by Anonymous

on 11/4/17 at 11:06AM

Store 1600 doesn't have But a few small carts!!! QFC has them.. your losing business... and shortage on baskets .

Nov

Posted by Anonymous

on 11/2/17 at 5:04PM

I have been cashing a check with my husband's name on it at the concord,ca store on Treat and
Clayton rd since June, 2017. I was in there last evening and paid cash and the manager, Dawn, was standing there ...she knows of me as I am always in there. Safeway declined my check. Dawn called Safeway's checking dept and they refused to cash my check cause my name wasn't on it. I showed her the checkbook where it showed 5 different checks I had written there to safeway...all had been cashed. Dawn said cause my name wasn't on the check, she wouldn't cash it. She sees me all the time ...she said my husband has to come in...can you
imagine? It was very upsetting...she was cold and indifferent to anything I said.

Oct

Posted by Anonymous

on 10/26/17 at 12:20PM

On Oct. 20, 2017, I picked up my husband from the hospital after his 101st blood transfusion. On the way home, we stopped by Pali Safeway (1360 Pali Hwy., Hon.) at approx. 3:30 p.m. to pick up $5 Friday chicken. There were three employees behind the chicken counter. They were talking among each other waiting for the chicken to cook; one was putting labels on boxes. I tried getting eye contact with one of them for 10 minutes to ask how I could order, but their backs were always turned away from the customers. Finally my husband said we needed help. One of the employees came with the clipboard THEY WERE HOLDING and called out 4 or 5 names loudly. He arrogantly said, "Is your wife's name one of them? I don't see her name." He then turned around and cackled with the other 2 workers. I overheard another employee telling a customer there's a 40-min. wait for chicken.

We talked to the store manager who was busy being a cashier at the check-out. He said he'll look into it. Suggestions: (1) A sign should be posted on the counter explaining that you have to sign in, especially for customers like us who have not bought $5 chicken for a while and leave the clipboard in sight if employees don't seem to care to help customers; (2) inform customers how long they have to wait to purchase chicken.

Oct

Posted by Upset

on 10/7/17 at 4:24PM

I was in your Thompson peak and Raintree location on October 7 2017. I needed some help finding batteries. I asked an employee named Danielle for some assistance and she was just so rude to me. Where did customer service go. She was talking to another manager when I asked for some simple help. After, she was through talking to her other manager friend she just walked away. She didn't help me at all, and left me with wondering still where those batteries were. When I asked her agaim, she said exactly to me, I just told you okay. Just like that. It disgusted me, as I've been shopping there for a long time. But never again. As she was walking away from me, I heard her call me a pain in the Ass. I was in literal shock , as I've never been spoken to like that. I asked her what she said, and she said to my face that I'm busy ok, and what the hell do you need. She and her friend, another manager I guess was laughing at me. What the he'll. I asked for something so simple. As she walked away, I heard her call me an very nasty name. . I will never ever ship at that particular store again, yet alone safeway. I felt horrible. I'll be going to Frys instead as they treat there customers with compassion and respect. The nerve of this women who is a manager to treat great customers this way. Once I questioned her about what she said, she stated that she was busy and had no time for me and walked away.

Aug

Posted by Anonymous

on 8/16/17 at 10:53AM

I sent an e gift card to my daughter yesterday and she NEVER received it!!!! I received 2 e mails, one said my order had been cancelled and the second ond said it went thru. As of now sh has NOT received it Please check an let me know what happened.

Claire Froeming

Aug

Posted by Anonymous

on 8/13/17 at 12:18PM

I Visit Your Store About Five Times A Week ! For Two Years Now, I Continue To Be Over Charged ! Your Cashiers Need Further Training, On The Weekly Sales, Or Your Registers Need The Up Dates From Week To Week ! Now To Be Fair Your Store Manger Has Worked On This For Me, So I Thought As I Called Customer Service And My Cards Were Never Put In ! Although I Just Had Club Prices Today 8-13-2017 ! I Have To Wonder How Many Other Customers Are Over Charged ? We Are Both Disabled, Therefore On A Budget ! I Spoke To Chris From Your Directive Office ! When I Told Him I Thought I Was,in Titled To A Gift Certificate For All The Gas I Use, Not To Mention How Upsetting This Is, To Both The Manager And Myself ! He Was Very Fast To Say That Would Have To Be Up To The Manager Of The Stores Disgrasion ! I Happen To Know That It Also Comes From Upper Management ! I Wonder What Would Happen, If People Knew They Were Being Over Charged ? I'am Very Upset With Safeway !

Aug

Posted by Anonymous

on 8/8/17 at 3:18PM

The beautiful new remodeled Safeway in Milbrae California is a disaster now.
The parking lot is a dump, full of trash and spills, actually smells bad.
The Starbucks upstairs is a home for homeless one of them with a dog in a stroller, staying there for months now. Not a place you want to buy a coffee there.
The city should take care of the homeless not Safeway.

Aug

Posted by Anonymous

on 8/4/17 at 4:36PM

I was wondering if there are any plans to bring safeway to the Daytona Beach area in the near future? I looked for a list of new stores but didn't see any. Thank you

Aug

Posted by Anonymous

on 8/1/17 at 2:47PM

I am writing about the Safeway in Fairfax, VA on Braddock Rd. What is going on with this store? It used to be so convenient and our go to store. Lots of people felt the same way. Not anymore. It is DISGUSTING and the people who work there are sullen and depressed except for the pharmacy and Linda, one of the cashiers. You can't find anything and half the freezers are broken or sections of the shelves are empty. This not a third world country, we are in Fairfax County!! We have lots of options but with the traffic convenience is huge. It is getting almost impossible to shop at this store. Why have a store that looks like no one cares? You need to either dig a hole and push the store ion and close for good or remodel. All the customers are sick of it!

Jul

Posted by Anonymous

on 7/17/17 at 5:09PM

I have tried to reach Safeway by phone for about an hour now. Numbers that are not valid, no one answers the phone. This is Safeway "customer service." I have written about the horrible service at Sonoma Safeway. I understand now that Safeway doen't care about customers, it's all about profit.

Jul

Posted by Anonymous

on 7/11/17 at 5:43PM

I have been a loyal customer at my neighborhood Safeway at Sangamore Road in Bethesda MD for twenty years. There are some wonderful people there whom I will miss very much after deciding today I can no longer go there.
Over the last years, I have learned not to ever be in a hurry while shopping there. There is typically a long wait since only one or two cashiers are open, but today was so extreme that I had to leave my cart and just go. At 3:45 in the afternoon, I got in the one line that was open. There were three customers ahead of me. Ten minutes later, there were still two customers ahead of me and 5 behind me. I went to the customer service desk to let them know that there was a very long line, and to ask if they might open another register. The young woman curtly informed me she would get help when she finished with her customer. I returned to the line, and after ten more minutes, tried one more time to approach customer service. Once again, I was told to wait.
After twenty minutes at then 4:10 pm, I decided to leave.
I would like to continue to support my local Safeway. However, I have a full time job and busy life. I am very patient and don't mind waiting a little, but the typically long wait combined with rude service have made this once very loyal customer ready to move on.

Jun

Posted by John

on 6/24/17 at 10:26AM

Went shopping 6/ 23 / 17 store @16th st southern phx .ariz. needed arrowhead water,on sale,friday spec. Nobody knew about it. Found out they had run out . OK.got rain check .it was 106Â° at 10:am. Needed ice they were also out.come on now.this is phx. Where it really gets HOT!!!!!

Jun

Posted by Anonymous

on 6/20/17 at 7:56PM

My concern and personal pet peeve resinated about May 15, 2017.
Shopping is very different here on our Eastern Shore, beach towns. Lewes, Rehoboth and Dewey are my shopping grounds. You see I moved to Milton, Delaware last year. This move was a childhood dream and we are so happy to be here.

My peeve is that some, not all, more than less merchants tend to resent the tourists that visit these small towns. Merchants having open conversations in a small gift shop(Lewes) totally ignored me while they complained about the tourist coming for the summer and what a pain they were and how the prices in some stores were being adjusted to the merchants benefit. Who talks like that in front of customers? Let alone customers that shop year round.

Merchants also don't seem to care if the service they offer or the meal they prepare is satisfactory to the customer. I am not expecting boardwalk delights to be a gourmet meal but there are top rated restaurants, 1776 for example that don't seem to care if your meal was pleasing. Prime Rib at 1776 should be tender and cooked to your request. If your potatoes are cold and beans even made it to the steamer that is an imposition. So much for restaurant week.

Today I was in Safeway and the person working the deli counter would not let me pick out a rotisserie chicken from there case because there were two dried up overlooked chickens on the open sell display. The manager had to be called. There was no apology.

What happened to saying thank you for shopping today.

Back to the peeve. Do these merchants care about the year round customers or are we all just grouped in as a tourist. The season has just begun. There would be no businesses if the tourist didn't spend their dollars. The locals are the people that support small business during the off season.

Business owners and managers need occasional refreshing of great customer service . Locals and tourist should feel welcome in retail establishments.

I moved here from the Washington/Baltimore area and worked as an executive for a major retailer. Our company loved our tourist and made sure that our stores were stocked with specialty merchandise to accommodate people from all all over the world. It is amazing how far a friendly smile and a listening ear can go to keep customers coming back.

Here are some places that I received great service and food. Copps Seafood, Matt's, Big Fish, Abbots Grill (creek), Cracker Barrel, Harpoon Hannah's, Surfing Crab, Lazy Susan's, Northeast Kitchen and Cassapula's. These people care.

Wishing all the merchants the best season ever.

Jun

Posted by SEDTU

on 6/15/17 at 2:42PM

Dear Safeway Customer Service
I shop at the Wedgewood Safeway in Seattle. Recently I was told that the store has discontinued carrying 3 packs of gum. Not a huge deal but it seems to me the store is trying to drive the customers to buying single packs of gum which are more expensive. In addition I have noticed in the prepackaged cherries the produce department appears to have put as many cherries as possible into the packages. I noted that many customers had removed the over packed cherries and laid the cherries outside of packages on the produce bench. I think the store is attempting to drive the customers into buying more then wanted or needed. There are some other irregularities in the store as well, such as spoiled produce still for sale as welll as spoiled prepacked salads eventhough the exp. date is ok but close. In the future I'll shop at the QFC that seems to be better managed.

Jun

Posted by Anonymous

on 6/3/17 at 9:23PM

The manager and assistant manager need to be trained on what to do when anyone gets hurt in store. I slipped in a big puddle of water in the stall of the ladies restroom,the manager and her assistant just stood there looking at me on the floor did not offer to call 911, ask if I was okay or offer any assistance. I had to ask if they wanted my name and phone number.it was totally unacceptable. The store on Almaden expressway and Highway 85 in san jose. My name is Helen

Jun

Posted by Anonymous

on 6/1/17 at 8:59PM

Andrew who works at the Coolidge as location needs to be recognized and rewarded for always doing above and beyond his job requirements

May

Posted by Patricia

on 5/26/17 at 8:16PM

I shopped at the safeway today and couldnt find soy sauce so i asked a young man where could i find it and he said its not his job to help customers and for me to go to customer service i proceeded to tell him her was very rude and me mumbled out of his mouth .. Hs also smelled of alcohol i did find out his name is david kurtz just out of curiosity i case searched him and no wonder just as i thought a felon ... You must just let anyone work at your store ... I hope you take action because you lost business and multiple people were around ....

May

Posted by Ms Sharp

on 5/26/17 at 6:31PM

I bought a package of Nathan's Hot Dogs on Thursday, had them for dinner that evening. I found out on Friday that there was a recall on them. I went to the Safeway store on Charles Street where i bought the hot dogs to return the remaining ones for a refund. the manager Joel said usually they catch this, but it was missed. He seem like he could careless, I was very upset that me and my family had eaten them and I had drive back return it. I want to be compensate for this act. It could have brought harm to me and my family . Which the manager handled so carelessly with no regard for the customer safety. I would like a response as soon as possible . Thankyou

May

Posted by Anonymous

on 5/21/17 at 10:07PM

The Redmond.wa safeway wait times are too long. I have exclusively shopped Safeway for 20 years now even though there Is a qfc close to my home. Over the last6 months the amount of checkers on staff has reduced drastically. There were 32 people in line at 7:00pm on mothers day 2017. I had to leave my cart and go somewhere else after 10 min in line. This is not an unusual scenario I find shopping here. You Should really look at how not having self check or more employees scheduled to check has effected your sales for this store because it has sent me looking elsewhere for my grocery shopping purchases.

May

Posted by Anonymous

on 5/12/17 at 7:34AM

I really do not shop at Safeway but after tgis morning I just might. I was at Dupont Circle Metro Station when I and my friend were having trouble with the smart trip machine. This young lady name Andrese Reed who works at stge Safeway on 1701 Coecoran street stopped and asked did we need help. If this is the impeccable customer service you guys offer I will gladly start shopping there. I am most certainly going to visit the Corcoran street location. I believe she told me her store was 0923 or something to that matter. Thank you so much for having these types of employees.

May

Posted by Pat

on 5/11/17 at 2:07PM

I was in the Safeway pharmacy on Country Club Blvd in Stockton, Ca today. I needed to pick up three types of eye drops post eye surgery. I received a phone call (automated) that my order was ready. I went to the store, waited in line and when I got to the counter, I was told they were not ready yet and it would be 15 minutes. I waited 15 minutes and got back in line. When I got to the counter, I was told that only two were ready and it would not be until the 18th of May (today is the 11th) that I could pick up the third. Needless to say, I was a bit irritated and questioned the checker as to why I had not been informed. She said something to the effect that they get a lot of prescriptions rejected from the insurance company and they can't call everyone. This makes no sense. I went through the same procedure for the very same medications for my other eye surgery and wasn't told any such thing. I am a long time Safeway customer and have to tell you that the attitudes of the pharmacy checkers leaves something to be desired. They really present an "I don't care at all" attitude. I should not have to coax a smile out of these ladies every time I go and I certainly should not be told something so condescending when I'm trying to express the importance of getting the drops into my eyes immediately. I wished her a good day and of course, she did not respond.

Viewing Safeway customer service reviews 26 - 50 out of 237

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Safeway customer service reviews

Nov

Posted by Anonymous

Nov

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Nov

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Nov

Posted by PatrickGI

Nov

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Nov

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Oct

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Oct

Posted by Upset

Aug

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Aug

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May

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May

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May

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May

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