Posted by James
I called on 1-27 @ 20:50 hrs. The service line was on speaker with so much noise and background noise that I could not even communicate with the customer service rep. so I hung up.
Safeway customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Safeway.
27
Jan
02
Dec
Posted by Anonymous
12/01/2023 @ 13:51 was my receipt date. I was shopping at Store number 1094 In Springfield, Oregon. Cashier was Kim W on my receipt reference # is 875137470700.
I write to compliment Kim. I was in line behind an elderly woman who was struggling to pay for all her items with cash and a lot of change. Kim was so patient and reassuring to the woman who appeared to be a bit embarrassed for being so slow. I was so very impressed by how Kim engaged the woman, had patience and assisted the woman counting the change.
I left the store with a happy heart.
Mark Gauthier
10
Jun
Posted by Jane
Website is useless when attempting to schedule an appointment.
Does not state local Safeway although they told me there are appointments available there for COVID vaccines.
When I tried to schedule in another town, I finished and answered all questions correctly. Site would not let me continue although I met all requirements .
Called customer service and explained the problem. Was transferred to a mail order dept that was closed.
Unusually poor service from multiple areas. Definitely do NOT recommend Safeway.
05
Aug
16
May
Posted by demcd
Safeway Frutivale Ave.. Oakland CA
Thank you to you and your staff for the extraordinary service they are striving to provide to we seniors with disabilities. Many of your staff at the Fruitvale Safeway are stellar examples of fantastic customer service. Likewise, your manager Chris is amazing too!!! The ladies operating the customer service booth are incredible too!! Your floral department manager is wonderfully creative and welcoming!! During this global Covid19 crisis everyone is hyperalert, our way of coexisting is being challenged and we are striving to be safe and keep in mind the safety of each other as well. This places even more vital importance on all our interactions Thank you for providing such caring, knowledgeable, and kindhearted customer service!!!
A word of caution for staff members who are feeling overly stressed and frustrated by the current pandemic. Breathe, take a minute to realize your vital role is deeply appreciated by your customers!! Many of us truly respect and appreciate how hard you work, and how important you truly are!! When you sense you are at your wits end try to remember you are able bodied enough to have a choice about working. Try to self soothe and think about things you are grateful for. Please think before you take your frustration out on anyone else. Please do not place seniors with disabilities as the target for you acting out. Many of us are already rather self-conscious when shopping. Due to this fact we try to be as self-reliant as possible. Asking for assistance can result in having to tolerate a lot of eye rolling and negative body language directed at us from those we seek assistance from. On some awful and awkward occasions, we must pretend we do not hear catty or snide and snarky remarks made in our presence. We have learned thru these unkind and unnecessary situations to just let such rudeness slide and avoid interaction with such individuals in the future. This can translate into possibly changing when we shop and what line we line up in to avoid snotty attitudes. Wow can this be exhausting. And it is bad for our health as well. Unnecessary stress is exactly that, unnecessary!! When employees chatter to one another it should never ever be about judgmental or derogatory remarks about customers, especially in front of the customers. It is just plain common manners. Do unto to others. Cruelty is contagious, but even more important KINDNESS is CONTAGIOUS too!!!! Take a minute to observe how your manger Chris interacts with people and mirror his mannerisms. Take a minute to observe how your colleagues that operate the customer service booth interact with customers, wow what a lesson in patience and professionalism!!! Take another moment and observe your floral manager and how she uses her energy to create unique beauty for all to enjoy!! And yes, stop to enjoy the flowers folks. In brief, think before you speak, your words can wound. Before acting out bad manners and poking fun at people with disabilities stop your self and realize we are all frazzled right now. It is a wee bit harder right now to pretend we do not hear your mean-spirited remarks. We do hear, but we are choosing to give you something called grace and forgiveness. For many of us our Faith demands we respond this way, it is part and parcel of how we choose to live our lives. Do not mistake our reaction as weak and fearful. It is in fact a lot more courageous to remain calm and kind. So be kind or please be quiet. Please do not punish those of us with disabilities because you are having a bad day.
30
Jul
Posted by Jim
Safeway has the worst fried chicken.Old birds fat ,rubber terrible taste.waste of money.thought I'd try one last time,that was yesterday. .Albertson is running Second same thing. I shopped both for years.You should try Super One that's fried chicken.im speaking of Coeur d Alene and Liberty Lake stores boo Safeway and Albertsons last time.
18
May
Posted by Anonymous
I had a slight problem when returning some laundry softener I couldn't find the receipt but when I went in the store I recognized the customer serv. I told her I didn't have the receipt. Little behold she was the one I returned the soap a WK. Earlier with the receipt with both items on it. The first time she gave my refund then said the other item wasn't from Safeway. She kept the receipt. My wife was in Safeway yesterday. Wife told me they had the item and for me to bring the softener back. The customer served. Told me I had to have I'd which I went to get. She said she couldn't return the item with out receipt. Because I made a return before . Which I did then said I can't never return anything without receipt. With a suspicious look. Mine u I had the receipt with the prior return my card number 7076553530 Darylle Jefferson. Its only 10.00 but I don't think its fair for Safeway to treat me like a potential thief I'm black american retired from
18
May
27
Dec
Posted by Vince
I'm calling about the terrible service at your Safeway store at 4401 Baltimore Md 21214, I've lived in this area all my life( 68 yrs) this is the worse managed Safeway I ever been to, the isles always have pallets of stock every day day it might blockkng isles & shelves, employees are always standing around talking while people in long lines wait as there is never more than one cashier working customer service never has anyone there and that nasty old Flora in express has a terrible mannerism & talks to customers terribly I live right across from Safeway I only go in there when weather is bad other than that I avoid store completely
24
Dec
Posted by Sheila
I I tried returning something this evening and the gentleman that was helping me asked me to step to the side when he did this he stated to me I did not see you bring anything into the store so I cannot return anything for you I clearly stated to him when I walked into the store when I came up to his register that I had to said to Tracy and I had brought down from the shelf and the I was showing him the mold on them I had mentioned to him in November I had purchased two veggie trays they were very soggy and moldy I had contacted customer service desk told him I would be back to get two more veggie trays set reason she could not find my name written down at the customer service
15
Nov
23
Oct
Posted by Anonymous
Safeway Complaint for Monday, 22 Oct 2018 @4:30pm
Went to Safeway yesterday. I called the manager (Marlena) from my car phone. Such absolutely sub-standard service!!!!
I asked her if it has become self service now...I can go to WalMart for that!!! I told her it was like no one but checkers were working there. Sooo disgusting!! Sheesh! What's going on there???
1. Was standing by the meat deli to get some sliced turkey. $8.99lb. You'd think the service would b better for those prices!!
A dirty little girl (employee???) finally comes out of the back, yells to the deli lunch girls "I am going to the bathroom!" And swishes by me like I don't even exist. So, I turned...said "well, for shitsake!!" and left!!
2. Dairy Dept: Fat Free milk was pull-dated. No 50% tags on them. Girl from the MEAT Dept had to tag them. Augh!!! 🤷ðŸ»'♀ï¸ðŸ¤·ðŸ»'♀ï¸
3. Went to checkout counter!!!
Checker (name is Isis...what kind of a stupid name is that??? Will avoid her like the plague!!) did not even put my bags in my cart. Just pushed them to the end of the counter, until they were going to fall off! Got mixed up with next customer who then helped me load my cart. It was a nightmare!!!
4. I had to load my own cart AND take it out to my car!!! No service there either!!!
5. No carts were in the store cart return...all outside or in parking lot!!!
OMGosh!!!! Nobody around. Where was the manager??? When I spoke to her, she may not have even been there!!! Does she ever go downstairs??? Probably at home watching a movie and talking to me on her cell phone!!! Or out having lunch somewhere else.
I have NEVER had such terrible service there before. May not go back. Augh!!! 😖😖
29
May
Posted by Neighbor
Safeway in Santa Cruz-big bucks for great locations- (I must say the employees are exceptional. )But the powers that be know they've got all the tourists and that's big bucks. Poor quality food in every section ,poor selection, the store is set up to force shoppers to back- track,thus impulse shop more. Deli is like an afterthought- trays of precut drying meat & cheese that they grab w plastic- gloved hands. That's after waiting 5-10 min. for some unskilled employee who is not allowed to use the slicing machine. Let's not overlook the 1/2 price section - nice idea if you do it w good intention ,but some of that stuff is downright scarey! There are homeless people sitting right outside your doors,and you'd rather make 20 cents on a dented box of Cheerios. FOR SHAME! Well, this is America at its peak of maggotry.
30
Apr
Posted by Kim
Had a delivery while in Hawaii. i was sent the order and the cost which was fine. When i got the order itself the prices were wrong. i have tried to contact the delivery email address three times to no avail. Pretty disappointed. i thought this was a super service and ordered more than $150 to get the free shipping, which was great. Hoping you can check into the emails sent and the prices we were questioning. Thank you! Kim Prince,
13
Apr
Posted by Irene and Joseph should be prope
I've never been to Safeway before today, but I have had a $25 Gift Card for the store for about a year now, and I drove by one of their stores today, and decided to do my shopping there, instead of my regular Publix grocery store....
I will never make that mistake again!
Before going there, I double checked the balance of the gift card, and indeed it was $25. So, my mom, my cranky 1 and a half year old, and 6 month pregnant me proceeded to grocery shop.. Then I went to pay, and they refused to take my $25 Safeway Gift Card. They told me it doesn't work, which is bizzare, since I double checked the balance prior to entering their store! Now, I got the Gift Card from up North, and I'm in FL, so I proceeded to read the fine print, thinking it may not be valid in certain states ( I know it's a silly thought, because that's illegal. Money is money, and the dollar value is the same everywhere in the USA), but no, it says " ....CARD CAN BE USED FOR PURCHASE OF MERCHANDISE AT ANY SAFEWAY COMPANIES STORES IN THE U.S. AND CANADA. CARD'S FACE VALUE IS IN U.S. DOLLARS;...." .
After their refusal to take the card, I asked to speak with the store manager, and Irene told me that she is the manager, however it turned out she didn't know how to do her job, and ended up calling Joseph, who turns out is a higher up than her, but still just a supervisor, and he didn't feel like listening to reason, or doing any work whatsoever.. I told him what it says in the back of the card (which was in his hand), and he didn't even bother reading it! He said they don't take those Safeway Gift cards... I asked him to call an actual manager, or GM, or their corporate offices and square this thing out, because they are currently refusing to take a valid $25 Safeway Gift Card, (which is as good as cash!), but both Irene and Joseph agreed that's not their job. 😂 At that point I realized they aren't too bright, and gave up. I decided to contact their corporate offices, and ask for my $25 back, because I will never visit any of their stores.
08
Apr
Posted by Anonymous
The pharmacy on Sunday's is very under staffed. I was told my prescription would be ready on Sunday. I have been in line 3 times because if the long wait. Finally made it up to the front and the Pham it's says you will have to wait I have a vaccine to administer. There definitely needs to be mite than one person working! I have to make special Rtsngements yo leave the house. I specifically came to pick up this perdvtiption! I will be looking for another pharmacy.
01
Apr
17
Feb
15
Feb
Posted by Anonymous
To whom it may concern;
I shop at Safeway in Yelm Washington State. I love safeway. Always very friendly associates and most of time very clean and well stocked. But the bummer part comes at the check out. The associates who bag your groceries need training. They either make the bags too heavy or just put one item in your bag. I keep bags in my car so I can rearrange my groceries. But I shouldn't have to do that. I just wish they knew not to put bread with my cleaning supplies. Please give these people some training! I won't stop shopping there. I love safeway and I think your company runs a great grocery store.
11
Feb
Posted by Askme
Hi! I have tried twice to call a mngr and I get put on hold fir too long so I hang up. I want to tell the mngr the store is ALWAYS out of sanitary wipes at each door. This spreads illness esp during flu season. Please fix this minor problem.
Also, store is a ghost town compared to the king Soopers across the street! Maybe offering more choices in items or remodeling store would help the sakes numbers.
This is Safeway on Bellevue�s in Littleton,co. I think #5025
11
Feb
Posted by Askme
Hi! I have tried twice to call a mngr and I get put on hold fir too long so I hang up. I want to tell the mngr the store is ALWAYS out of sanitary wipes at each door. This spreads illness esp during flu season. Please fix this minor problem.
Also, store is a ghost town compared to the king Soopers across the street! Maybe offering more choices in items or remodeling store would help the sakes numbers.
02
Feb
16
Jan
Posted by Anonymous
January 15, 2018 - Regarding problems with the Kapaa, Kauai, Hawaii store
I.D= transaction retrieval # 5/243 Store Mgr. Lucienne Muse
The Kapaa Kauai Hawaii store is having difficulty processing checks and payments from local customers.
Kauai's local credit union, Kauai Community Credit Union, recently changed their computer system and account numbers.
I have been trading at the Kapaa Safeway store since it opened. I am very familiar with the checkers, who all seem to know me, too.
On 1/15/18 I shopped with the new checks.
The checks were refused, because the account # was unfamiliar.
This was despite the fact that I have been a frequent customer for over 20 years, with no bounced checks or other issues.
The message from the night manager was that no amount over $40 would be accepted "because it was a NEW account".
The purchase was for $89.92.
I presented valid I.D. (driver license) and hold a Safeway card.
She absolutely refused my check, and said she doesn't make the rules, she has to do as told by Division.
Now, I worked for Safeway over 40 years ago.
And I worked in the Division Office - both in SF and in Fremont.
I KNOW customer service should be a priority.
In this case, the difficulty processing the Kauai Credit Union checks HAS to have come up with many other local customers.
The checker who was trying to handle the purchase commented "this has been going on all day".
I hope you will be able to resolve this issue - it has to be some kind of a glitch between systems.
In addition to alerting you at the Division Office about this difficulty, I am also going to alert Kauai Community Credit Union.
FYI, contact at Kauai Community Federal Credit Union is Michael Garcia, at 808-245-6791.
Mr. Garcia has been notified of the difficulty, and is trying to get it resolved today, 1/16/18.
Mahalo,
Mary Mulhall
19
Dec
Posted by Nina
I submitted my complaint on 11/30/17 and still haven't heard anything. I placed an order on November 28th for delivery on November 30, between 11:00am-3:00pm. I received my delivery at 7:00pm! I had to cancel my doctor's appointment because I needed to receive the grocery today for a handicapped person and I had to wait four long and frustrating additional hours. Upon receiving the bags, the avocado was super mushy that when I took it outside the bag, it oozed out so I had to throw it away. The mandarins that I requested were NOT Organic satsuma mandarins that I had asked and paid for. The icecream was so melted to a liquid point that it was past the stage of even milkshake consistency. I am so very disappointed with your customer service and lack of notice at least a day before delivery for the time change. I had to make numerous phone calls to Safeway customer service and the driver as well. After waiting eight long hours and receiving incorrect, melted frozen, and mushy food, I am requesting 100% refund. I have been calling every day for the past two weeks since my delivery and no one has returned my call to resolve my complaint and to refund my money.
06
Dec
Posted by Anonymous
You have a girl named Melissa on Kauai who acted backwards kicking me out of Safeway when Kimberly Ann Kekina is all Safeways. She kills cops, I remember that, but unfortunately I don�¢ï¿½ï¿½t remember her last name, she hid her work name tag the second time kicking me out. Safeway is the police navy blue. So technically, shes kicking Safeway out, but after a year magically shes still there. Melissa is dressed as the dead actress Greta Lovisa Gustafasson aka Greta Garbo, shes cheating to work at Safeway. The police that kicked me out arent Kim look a likes are lying, Melissa was never with Kim to manage me, so it�¢ï¿½ï¿½s impossible she manages Safeway. I�¢ï¿½ï¿½ve never hung out with her. Companies aren�¢ï¿½ï¿½t supposed to use dead movie stars. My mom died a year ago after she kicked me out of Safeway the first time, so she was in Barbara when Barbara died. Their lying claiming my mom was in my seventeen year old clothes when she died because it�¢ï¿½ï¿½s impossible Barbara can have a heart attack in Kimberly. My sister tried to steal my hearts painting cure by sticking a metaphor on her baby daughters arm who isn�¢ï¿½ï¿½t my look a like then they stuck it on my mom Barbara who also isn�¢ï¿½ï¿½t my look a like or my sisters baby�¢ï¿½ï¿½s look a like. Melissa�¢ï¿½ï¿½s trying to kill my ass by trASSpassing me, their claiming I�¢ï¿½ï¿½m passing on my own ass. Hate to sound vulgar but their doing it. Also Kimberly is a artist and the real function of them is trying to steal my paintings. On Kauai there�¢ï¿½ï¿½s a lady named Lesah who tried to get rid of me too at Safeway. Translation Melissa is artwork, Lesah is artist. I told them Safeway isn�¢ï¿½ï¿½t a art gallery. And their incorrect. Kimberly is a artist, cat artist, 13 artist and American. They don�¢ï¿½ï¿½t like Americans in Hawaii they just want to own what they aren�¢ï¿½ï¿½t written to own and aren�¢ï¿½ï¿½t willing to work for it. Factoid, Barbara and Corina in Greta Melissa has never worked a day in their whole like like Kim has. Also their lying about the fact that Melissa Rosen a look a like of Cassandra Peterson aka Elvira mistress of the dark isn�¢ï¿½ï¿½t Greta Garbo so their tricking two Melissa�¢ï¿½ï¿½s acting like the Melissa at Safeway is the same as Cassandra Peterson�¢ï¿½ï¿½s look a like Melissa Rosen. Elvira tried steal my hostess snowballs as a kid by becoming a hostess on tv and tried to set me on fire on her tv show. So that�¢ï¿½ï¿½s the real reason they kicked me out the first time. The real motive for stealing my snowballs was my boss artwork, I drew it and still have it. Cassandra Peterson isn�¢ï¿½ï¿½t American twins like Kimberly she�¢ï¿½ï¿½s two Yukon twins Pip and Flip snow.
