Sprouts Farmers Market customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Sprouts Farmers Market.

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Viewing Sprouts Farmers Market customer service reviews 1 - 25 out of 29
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04
Sep

Posted by Savana


on 9/4/23 at 1:03PM

I have too many issues with consistency/inedible products. I got mayo that upon research failed the emulsification process so it was not made right and is inedible leaving me wasting money. We get whipped cream cheese that weighs out differently on every container, lower than the listed amount on the container. I've gotten a multitude of incorrectly made items from the deli that if I had an allergy, would be incredibly dangerous. I would like to be contacted about how this will not be an issue if I choose to shop there moving forward. Speaking with coworkers and friends on these issues, they face the same problem which is why I decided to leave a comment and ask for further action.

30
Aug

Posted by Nichole


on 8/30/23 at 12:48PM

You would get more clientele if you accepted the medical food card. I don't have food stamps but I have the medical card. Also, I am a single mother and I would like for my daughter and I to eat healthier!

24
Nov

Posted by Ass hole


on 11/24/22 at 12:12PM

Sprouts Farmers Market is most definitely not a place to work for they suck for employees and do not know how to pay experience help and they like to lie to their employees they have brought back slavery

11
Nov

Posted by Carol


on 11/11/20 at 2:25PM

I have been shopping regularly at Sprouts (formerly Boney's) in Carlsbad CA for 20 years. I love everything about your store until recently the meat department experienced big changes. The meat is no longer prepared and packaged in-house, the meat and fish prices have gone up significantly, and the uniqueness has gone from the department. The line I was always happy to wait in for meat is gone. I am not the only one that is now looking for a new butcher. Please consider going back the personalization and pricing of your previous model. We need this presence in our community.

11
Nov

Posted by Anonymous


on 11/11/20 at 1:32PM

I am an essential worker at sprouts and the virus is once again out of control. I wish just this one year that Sprouts would close on Thanksgiving. It's going to be hard enough to work around it but we need a break as employees from all of it so please please close it down on thanksgiving you will be doing all of us a huge favor. 2020 has been horrible and it would be in your best interest to do that for your employees because it's not gonna get any better. Don't be greedy don't be selfish be a hero and do the right thing thank you

06
Jul

Posted by Anonymous


on 7/6/20 at 6:18PM

My last delivery from Sprouts was disappointing. The potato salad was. not edible, the potatoes were. undercooked and hard. The lettuce was.not fresh with some leaves actually decomposing. I cannot visit the store to return these products due to quarantine and illness. This was from your Sprouts location at Coors and Montano, Albuquerque NM.

08
Dec

Posted by Charles


on 12/8/19 at 6:31PM

I been coming to sprouts for a long time and I notice some things I like about spouse is they have really good products they have good deli good soups I think the problem that I've seen at sprouts in my area and its the same theme over and over again whether it Westlake Village, Camarillo Thousand Oaks or Simi Valley. It's bad enough that you wait 15 to 20 minutes to get a sandwich, Might be nice if sprouts got an app and people could order a sandwich made in advance so when you getto sprouts it's ready be like Starbucks. Sprouts does not have enough people working at 1 time there is no bag packers ever the checkers are always bagging everything themselves in speaking of the checkers there's never enough open and you waiting another 20 minutes to get out of the store will frustrating when you buy one item. Sprouts should be like Trader Joe's and have a check stand for 10 items or less look at what your competition does learn from them and have a do-it-yourself check out your not paying anyone for that. I am now starting to go to Whole Foods more then ever because of the poor customer service that I get at Sprouts. It's not the workers at sprouts it's the lack of enough workers at sprouts. Sprouts management I think understands this very well but they choose do inconvenience their customers its bad customer service for me so I'm probably going stop going to sprouts altogether because sprouts doesn't care about my time Sprouts just cares about me buying their products. Tonight I went to the Sprouts Delhi I waited 20 minutes and I got a Turkey sandwich and when I got home it wasnt made right I'm too tired to drive back to have them fix it. Hopefully sprouts can get their act together and maybe I'll start to go back but not anymore not after this. I'll be just fine I have trader Joe's I have costco and I now have Whole Foods thanks to Spouts. I know I will be paying more at Whole Foods but in life you get what you pay for and I'm tired of wasting my time at Sprouts so I'm gonna get good customet service now. You see time is finite and once you've wasted your time you can't get it back and you can't buy time hopefully someone that has a brain reads this can understand what's going on at your stores because obviously your management doesn't get it. I guarantee you I'm not the 1st customer that left because of poor time management because of your lack of staff.

19
Sep

Posted by CC


on 9/19/19 at 2:55PM

Hello, I really LOVE Sprout's and shop there for all my goods.....
HOWEVER, I wish I could buy more of your pre-made products... I need the help - I'm 75 & tending for a hubby on home hospice...and am not 'firing on all thrusters' myself.
Your flavors are excellent & your selection divine... but too SALTY - more & more people of all ages eat less salt for health reasons...
Might want to let us add it at the table !
Thanks

05
Sep

Posted by Anonymous


on 9/5/19 at 4:31PM

I just opened my first bag of " Hearts of romaine lettuce" I was disgusted by this product, adding insult to injury is your written description of this product. You all have to be nuts, this product is nothing short of garbage. I am just glad that tonight's dinner was not being served to dinner guest. The bag was probably 50% of core, there was a huge chunk that was rotten in the center, the rest was barely leaf parts, literally most was the center part of the leaf with no actual part of the leaf. I WILL NEVER AGAIN BUY THIS CRAP! DO YOURSEVES A FAVOR........STOP PRINTING THAT LIE PRINTED ON THE BACK OF THE PACKAGE. YOUR CREDIBILITY DEPENDS ON IT.
Thank you.

27
Aug

Posted by Handan


on 8/27/19 at 12:39PM

I boudgt buluberries and garlic to day they were so bad .This not first time I told them two times .Two weeks ago they charged me over
They say she is new we are training her. Who is in responsible ? Please control your store Gataway road Carlsbad thanks

02
Aug

Posted by Anonymous


on 8/2/19 at 1:51PM

I am at the Alhambra Store at California right now is 1:43 PM and I was helped by Customerservice name TOMMY , he's very helpful ,He is at his break time but he still willing to help us very nice experience

02
Jul

Posted by Anonymous


on 7/2/19 at 6:52AM

Once again I walked out of your Elk Grove store as the lines were backed up well into the grocery section and the express registers were closed. This occurred last Saturday, June 29, at approximately 10 am. I asked one of the employees for the manager and when tasked why I told them they needed to open up the express registers. He said he would and then walked away. I waited a few minutes and then gave up and left. This is the second time I've reported this.

27
Jun

Posted by Joe sprouts lost pervention


on 6/27/19 at 12:03PM

The lost pervention guy at sprouts
Will try and say anything to prove he is right. he got my 5month pregnant girl for stealing 40 dollars supposedly he had no proof at all.so they termed her for improper money handling his name was Joe.now he trying to falsy acuse me of stealing meat what a joke 3 years with the company.but i will not keep my head down because I belive in cameras and he thinks he is right but I wont give up intill he is proven wrong.and terminated from his position for wrongfull accusation leading to my wife and my suspension and termination #lawyer up

12
Jun

Posted by Anonymous


on 6/12/19 at 7:20PM

You shortchanged me again. You did not have the product you had in your flyer(4.99 shrimp). I could not use your coupon because it expired today. What seemed like a good deal was just a comeon. You can not offer product you don't have!

14
May

Posted by Anonymous


on 5/14/19 at 1:56PM

The young guy at seafood drop at sprouts1260 garnet ave 92109 today Seth was very nice I buy a lot of food there and salmon and seafood he took the extra min to de skin my fish and had a smile on his face I also say it makes my day when u get treated nice. U should be proud of him. I'll be back !! Seth in seafood counter

07
May

Posted by Anonymous


on 5/7/19 at 6:18PM

I am tax exempt and have a Sprouts tax exempt card that was given me at one of your stores. Yet when I when I use it they must run down a manger to approve the purchase.. I want to know why you waste the time to issue a card and you waste my time and yours to get a manager to approve it. You slow not only me down but the people behind me.Your system is over kill and stupid !

29
Aug

Posted by Anonymous


on 8/29/18 at 7:16PM

What can you do to keep your Sprouts Brand six-packs of of Coconut Water on the shelf? I really like this stuff, but most of the time I'm shopping at either of your North San Diego County stores, lots of coconut waters, but zero 6-packs of the 10 oz cans! Nuthin. Zip. Nada. More than once, I've spoken to the two managers of the San Marcos CA and Poway CA stores, and each time a similar response: We order it, but we never know if we'll get any.'

26
May

Posted by Patti


on 5/26/18 at 5:56PM

So disappointed to go in the Cactus and Tatum location now. It is a training store! Bring back our staff. The parking lot is filthy, carts are old. What are you doing! This is the original.

27
Mar

Posted by Anonymous


on 3/27/18 at 3:24PM

I really hope the Sprouts in Coppell, Tx, will start carrying Katz Gluten-Free cinnamon Rugelech.

Thank you.

26
Feb

Posted by Anonymous


on 2/26/18 at 5:50PM

I love Sprouttttttttttts! Always been made happy if something needed adjusting. I shop here at least 3 times a week.(probably $150.00 and up) I accidentally bought 2 magazines, which turned out to be one and the same.I wanted to exchange one of them for something else.The mag was $4.95. A supervisor, Evelyn, treated me with disdain, and disrespect. I asked to see the manager, Chris. He did resolve the issue, but told me this one time only.(I don't plan to have the same issue again) I did not have my receipt, okay, I understand. But, it is Evelyn that gave me a bad taste in my mouth.I heard the rules, but I think customer retention is extremely important. Big deal, a magazine. I can go elsewhere with my business.

01
Feb

Posted by [email protected]


on 2/1/18 at 12:21AM

Please be advised I purchased an Angels Food Cake at the Woodland Hills, Sprouts market at 8:59, Total invoice $31.71, sales transaction 0798, Felicia was my checker. The Angel Food Cake supplied to you by Distinct Indulgence from Glendale packages their product which can be easily opened directly down the middle of each loaf or cake. The seam is hard to see if it splits and about 20 percent of the loaf was damaged and hard as a rock. The product also tasted like it was sweetened with artificial sweetener. No big problem,it's not a product I would ever buy or sell and my first problem ever with Sprouts. Good Luck, Karl Vandervoort

23
Jan

Posted by Sprouts Farmers Market 146


on 1/23/18 at 10:00PM

Store 146 was very amazing this young lady Meisha was very sweet and outgoing! There was a girl name Natalie that was being very rude to her and yelling at her in front of me Meisha handled the situation very professional. Someone needs to check that lady Natalie behavior it was very disrespectful. I will let corporate know about this I shop there everyday and was not expecting that behavior

03
Jan

Posted by Anonymous


on 1/3/18 at 3:35PM

Why can't you get a rain check on a shelf item that is on sale but not on the shelf when I was shopping that day? They would not give me a rain check. They checked in the storage area and did not find any of the items.

09
Dec

Posted by Ndunken


on 12/9/17 at 3:52PM

Need help. Can't find anyone who can help me with missing ordes. Got charged with all. Products. But only got 15 items instead of 20.

19
Jun

Posted by VILDA2000


on 6/19/17 at 12:38PM

The Sprouts Farmers Market on 1523 Dale Mabry Hwy. Doesn't have handicap parking in front of the store they have three on the side of the store I'm handicapped there's no way that I can walk around the corner then walk in the store I'm asking will you please put some handicap wheelchairs parking in front of the store not on the side thank you!!!! by the way it's a wonderful store good prices clean very nice employees thank you

Viewing Sprouts Farmers Market customer service reviews 1 - 25 out of 29
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