TGI Fridays customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from TGI Fridays.

Leave a Comment
Viewing TGI Fridays customer service reviews 26 - 50 out of 53
« Previous Next »
02
Mar

Posted by Jorden


on 3/2/17 at 7:18PM

We have just been to T.G.I Dolphin mall Miami.
Enjoying an overseas shopping trip we have made T.G.I.our choice of for the last three nights. A vey welcoming staff and great ambiance .
Our last visit tonight left us feeling very disappointed.All different crew from ourpreviose nights.
I odrered the 10 dollar endless apts to night. Other nights we have ordered from the menus . My husband odred two sliders 5 dollars.
He is seventy years old ,his appitite is not that excessive. I made the mistake of asking him to taste my apps.
On presenting the bill the server said we had been sharing . I had returned a couple of my choices as they were not to my taste .Quieltly I might add, Anyway I realize they thought it was wrong . On presenting the bill it turned out to be a staggering amount ,around 90 dollars . ! After discussion he bill was somehow amended by the server and we eventually paid just less than 60 U.Us dollars . We left the actual blll on the counter ,so stunned by the whole episode. All around us people were sharing and tasting apps . We accept the misunderstanding but it left us feeling sad that we had been treat in such a way. Surley would have been easier to add another ten dollars to the bill,
Just wanted to voice our dissapointement .We left feeling very upset .
Yours faithfully ,
John and Norma Forster..

25
Feb

Posted by Anonymous


on 2/25/17 at 7:47AM

Hello. We decided to go out Friday to your restaurant in Huber heights Ohio. We went early and was seated right away, but did not like the the seat and asked if we could have the booth the was getting cleaned as we were there first and we were told as there were other people waiting, I said but we were here first and they can have our seat but they refused. Ok very ruded. The waiter kept saying he could not hear me through everything I was saying but not any one else??? Very unfriendly person. Not coming around very often.
Did not ask my husband now he want his hamburger cooked. My chicken was dry and did not taste very well. The sweet potatoes fry were not very good either. The girls mat the front kept starring at me after I asked about the booth. I just felt the whole evening was ruined. The waiter came and asked if I wanted a box I said no my food was awful. He so oh and left. I asked to see a manger. I told her what went on,and told her I would not be back. She did not offer a free visit a coupon noting just took my food off my bill and apologized. Now I was a manager at a hotel nor 18 years and I can assure you I would have done something to,keep,customers. But I guess people do not care any more. But I hope you do . I do not go out much I just wanted too enjoy a evening out . Very upset person Clara altick

08
Feb

Posted by Anonymous


on 2/8/17 at 12:05PM

I called customer Fridays customer service over a week ago and was told a district manager would get in touch with me within a couple days to discuss my concerns with not only the food but the disgusting dirty broken bathroom that the Waterford Lakes Fridays had it's been over a week and no contact has been made I tried to address it with the manager when I was in the restaurant and I felt like it fell on deaf ears the manager was very condescending just kind of blew me off the handicapped bathroom and there was broken it was not only broke and but it was bad and didn't even have a handle so he had been broken for quite some time and I'm a handicapped individual who needs the handicap bathroom because I can't walk so the other bathrooms in their two of which were clogged and we're disgusting I can't use the one that you could use that a normal person could use was not clean it all the bathroom itself could not have been cleaned probably for many many hours I brought this to the attention of the manager and he didn't really seem as bothered as I thought he should have been and I felt like he could have addressed it and better and been a little bit more appalled like I was I felt like he thought it was kind of normal which the bathroom look like a backwoods dirty truck stop and I'm probably putting it gently and for that location I can't even believe it could look like that I've seen better restrooms in a busy McDonald's so if they can keep their bathroom clean why can't the Waterford TGI Fridays keep their bathroom clean we spent a lot of money at Fridays our food was nothing like it was described he didn't even address that issue I just feel like that Fridays either has gone downhill and or the management has definitely gone downhill and either the district manager doesn't care or he hasn't gotten to it yet which appears like he doesn't care so it's me that's a problem if you want your customers to continue back with her club members then you address their issues especially severe issues like this but they haven't yet so beware and anybody else is Cici's issues please alert management so that they don't get away with this and especially when there's only one handicap bathroom please number one if you're not handicapped don't take that bathroom if you can help it number 2 please clean up after yourself in the bathroom come on ladies let's not be pigs please the TGI Fridays there's many more restaurants we can go to we don't have to go to you guys and from the looks of it that night that we went there it wasn't very crowded so people are choosing other restaurants and maybe that's why

14
Jan

Posted by Robin


on 1/14/17 at 2:49PM

Just left the location in Golden Gate and the place was FILTHY!!!
Ordered a burger well done with crispy bacon. It came with wilted bacon and a rare burger. I then asked for a duplicate order that my guest had, half rack and that took so long that even prior to THAT order coming, guest was finished and 4 more tables around me. I then cancelled the order. Then it took forever to get the bill and when I paid, it took forever to get change for a fifty. My bill was 26.57. Seriously...the place was Not efficient and Filthy. I was not even offered a complimentary while I had to wait. Paper products all over the greasy nasty floors. The couple sitting behind me as they left stated "I know what you mean we wont5be back either. Nirthday party scheduled with another customer was not set up appropriately and that guy was passed. Please revisit with management and rectify. Went to same location this past summer and it was fine.

28
Aug

Posted by Anonymous


on 8/28/16 at 4:53PM

On 8/27 ate at Fridays at Mondawmin Mall in Baltimore, Maryland. Service was terrible even though the restaurant was not full. Purchased appetizer and the sizzling chicken and shrimp entree. One hour after eating my stomach was upset, feeling nauseated and urge to regurgitate. Was so sick, I had to cancel the rest of my evening plans. The next day still feeling nauseous and not eating. Drinking lots of water to flush my system. I will NEVER eat at Fridays again!

18
Aug

Posted by Anonomyus


on 8/18/16 at 5:10PM

Very rude and nasty people. I asked about something I didn't understand and got hung up on. Something seriously needs to be done with these employees that's rude and nasty

12
Aug

Posted by Anonymous


on 8/12/16 at 11:52AM

Cannot reach a human on either number I called. Just got hung up on!!!!Changed password for rewards card on 6/16/16. Cannot get in. This happens constantly.

08
Aug

Posted by Anonymous


on 8/8/16 at 6:48AM

I visited Friday in west orange on July 27 wasn't satisfied got a call back from jack the manager on August 2 he said he was emailing me a gift card in 24 to 48 hours never received it called him back he never comes to the phone I've been on hold for 30 minutes at a time

01
Aug

Posted by Cb


on 8/1/16 at 7:27PM

TGIF Friday's in Pensacola Florida Fry's yes I said fries the pretzel sticks or pretzel bread I don't think this is correct because the picture doesn't show that it's fried. Please call me about this my number . Your manager there is quite young and knows nothing about cooking techniques. My name is Clara Parrish

31
Jul

Posted by Anonymous


on 7/31/16 at 5:05PM

Went for dinner at TGIF at 8104 e. 49th ave Denver, Colorado on July 31,2016. We arrived at 3:45pm and at 4:00pm we summoned a manager. You see we were not given any service whatsoever. The manager just said that his people were busy and was sorry. However the waitress had only one customer and spent all the time in the kitchen. We may not return and we in fact did leave.

13
Jul

Posted by Extremely dissapointed


on 7/13/16 at 4:28PM

I had the worst experience ever that I've ever had at a restaurant on the fourth of July in New York city. Our waitress Rachel R. Was extremely rude. I realized they were extremely under staffed however after waiting a very long time and received our meals which was 2 cheeseburgers that did not come with cheese. It was a party of four. While my husband and daughter were eating we had to wait 45min until my burger and grand daughters burgers to be corrected. Not even 5 min while eating my food she proceeded to try to take my plate asking if I was done yet as I was eating.

03
Jul

Posted by Anonymous


on 7/3/16 at 5:42PM

Yes ...I was at the TGIFRIDAYS in Pigeon Forge Tennessee. And I observed after waiting 15 minutes with at least 25 other people that when we was seated we were walked through the dining area where there were 10 tables empty....that's enough empty table for everyone waiting....I boat think your hostess have a clue of what there doing.....just my humble opinion of course.....

27
Jun

Posted by Anonymous


on 6/27/16 at 7:11PM

My partner and I visited TGIF for lunch today, Jun. 27, 2016 at the location of Jamacha and Campo Road in Rancho San Diego CA.. We ordered the New York cheddar and bacon burger and a large Caesar Chicken salad. the waitress was friendly and helpful. When we got the meal, I was trying to see where the cheese was on the burger. It looked as if they had sprinkled a few shreds of cheese on the burger, NOT what I had expected since it was advertised as a "Cheese Burger". As we were eating our meal we both noticed how filthy the booths were. The wooden walls that divided the booths were covered with old dried food. It was so unappetizing. We have always enjoyed eating at your establishment but we are really getting discouraged about the lack of cleanliness of your establishment and the lack of customer support! I told the waitress about the situation with the burger and the lack of cheese and she apologized and mentioned that there should have been two slices of cheese on it. She gave us a $5 discount. The manager was over seeing the entire restaurant and never made contact with us.

I surely hope that this can be addressed otherwise we will find another establishment to support. I hope that I will hear from you about this situation.

Ray Conser

21
May

Posted by dstone131


on 5/21/16 at 7:33PM

Often, like many establishments, it is not just a restaurant name but hose who represent that store. I happened to be in Chicago for a huge Orchestra of 90 kids competing and enjoying their yearly school trip when I stopped for lunch at the downtown Chicago TGIF. It was nearly empty, odd, finally got seated, our waitress messed up our appetizer order and the head manager came to apologize and replace with another item. It never came out until after our food was out and getting drink refills, well, that didn't happen. My grandson set his High school football STATE CHAMPIONSHIP cup next to his chair, but when we left, it had gotten kicked back and he forgot it. I called immediately however we were scrambling w/90 kids to load big buses back to another facility so I asked the manager to please get our special cup and set it aside, so I could either pick it up before the Music symphony downtown or I would call back to make arrangements to have it mailed to my home and pay for shipping.
She said..."Ya, Ya, ok, we found it, it will be here." I called back later to let her know I would not be able to leave the students or the bus to pick it up so I would mail her money to send it to immediately since we were leaving in the morning to KC. She answered, "fine, sure." I told her my name was on the bottom of the cup and it was very important to me and it cost a lot to get this special cup with his stats and STATE Insignia championship, it was special to me. It was not just any cup!! He kicked the winning 48 yd field goal for this State Championship in St Loius to get this win!! She said, "OK!! I will mail it!!" I sent a thank you card with $10 for shipping and have not seen it yet. That was a month ago!! I have called her a few times, she tells me it was on the way or she mailed it...I cannot replace this cup!! I am out $45 now and heart broken that she took my money and lied about sending my cup! If she did send it, I want proof!!
Jasmin is not a good manager if this is how she treats people, not to mention how she looked down on her workers. I am no longer of fan of TGIF even though it was only your employee not just your food. You choose the people who work for you, and represent you to the public...TRAIN them with more work ethics, better incentives and consequences for their actions to get better performance!! Grandma from KC

10
May

Posted by Jeddy0508


on 5/10/16 at 12:32PM

Went to TGIF on mothers day 2016 which was also my birthday we ordered our app then our dinners mind you there was 8 + 2 kids they never put in our apps and brought our meal ask what happened to the 90.00 in apps he replied he forgot to submit them so we told him we still wanted them cause 2 people ordered apps only so they ended up with no food to eat and one was my wife we also had to wait cause they couldn't figure out how to put 9 people at a table that holds 6 told them get with the program or we're leaving after I figured the seating for them so would like to thank you for the worst birthday and mothers day in 50 years TGIF should be ashamed. And I have 3 relatives that work bartenders in another location if I don't receive a respond I will be taking this to social media. worst 175.00 I ever spent.

07
May

Posted by Eddie


on 5/7/16 at 10:07AM

I have 2 complaints about FRIDAYS. First, we went there for dinner in April and the place was busy so the Hostess took our name and we asked them if it was OK to sit at the Bar. The Hostess said Yes and they would call our name and find us... We sat at the bar for a long time and no one came. We checked with the Hostess and she said they called our names already but, they never came to the bar to find us. So we had to wait again. We told the Hostesses they should have BEEPERS to pass out to the customers. THEY AGREED VERY MUCH. We also told the Manager to which he also AGREED and liked the idea. So, we went back to Fridays for dinner on May 6th NO BEEPERS were present. I was waiting for my wife to arrive so I sat at the BAR AGAIN and purchased 2 drinks. When my wife arrived, the Hostess sat us down at a booth. When we showed them our May TGI Fridays coupon which indicated you would receive a free entree with the purchase of 2 beverges and another entree. I showed her my Bar tab showing I already purchased 2 drinks, but, she stated the Bar drinks do not count towards the coupon at the Table. We were not happy and wanted to leave so the waitress contacted the Manager. The Manger said they will honor the 2 purchased drinks towards the coupon. I believe you should change this policy on coupons to include already purchased drinks. Also BEEPERS would be recommended to make the waiting experience much easier on your customers, staff and finding waiting customers. It's a better tool for customer service.

10
Apr

Posted by Anonymous


on 4/10/16 at 3:06PM

So unhappy with my waitresses at the Friday's in Methuen MA
Went to dinner this evening wth friends. I ordered a medium rare burger and it came back dry with no pink at all. When I told the waitress there was no apology just the response that "they can be ordered pink or not pink". No one told me this but even so a medium rare burger should be very pink. Another waitress came over and said "I heard you were not happy with your burger." I said "I'm not, this isn't medium rare , look" she responded "I'm not the one who cooked it". Still no apology. I ordered a replacement meal, which came after the other five members of my dinner party had finished eating. For this I paid full price. That is not acceptable and I have no intention of returning to Friday's. At the 99 restaurant, the manager would have come to the table and apologized and my meal would have been free. This seems only fair since I had to watch everyone else enjoy their meals and then they all had to wait for me to eat mine before leaving the restaurant.

02
Apr

Posted by Anonymous


on 4/2/16 at 12:19AM

I used to get coupons that looked like laminated cards for a three month range of coupons ( ex:January,February,March) and each month would give you a buy one get one entree & two 20 percent of total of bill. It has been at least two years since I have received these offers. I have been a loyal customer even though I wasn't receiving offer. I go way out of my way to eat at your establishment even when your business was way down in this area probably due to dirty dining segment on local news! I am at the point where I am not going to make the long drive since I feel my loyalist has been unappreciated for the past two years. My understanding is that the coupon program is still in existence from the staff. I have a ton of different restaurants in my immediate area I can go to and support their business. I will be awaiting your response to see if your company has appreciated my business. FYI I almost always go 1 to 2 days a week. My telephone and my e-mail is

In the event you can add me to the coupon mailing my address is 2296 apt 38, Clearwater,Florida.

01
Mar

Posted by Anonymous


on 3/1/16 at 12:31PM

I visited the Friday on Cedar Crest Blvd in Allentown, PA and I must say...I don't even know how that location is still open for business. We waited 12 minutes and our waiter did not even come over. I then flagged down a greeter to see who our waiter is and finally she said "it's Ken"....Ken then took another 6 minutes to come over. When he finally came over, he looked to be disgusted and did not even say "hello, sorry for the delay....nothing." His first reply was "do you know what you want"....after 30 minutes, ofcourse we do. So I ordered the endless different apps, my boyfriend ordered the burger and fries. I had to again wait in 15 minute increments to order another appetizer which came out burnt!!!!! At this point, I am so disgusted with the service, the food everything. We then asks for the check and only to be charged $59.00. I reviewed the bill and then called Ken over again because our bill should have been around $23.00, he took it back and proceeded to fix it and once again it came back incorrect. He tried this for 3 times and finally got it right. I would not even consider leaving him or this establishment a tip. Terrible Terrible Terrible SERVICE, FOOD EVERYTHING. SOMEONE FROM CORPORATE NEEDS TO LOOK INTO THIS ESTABLISHMENT ASAP!!!!

24
Feb

Posted by Anonymous


on 2/24/16 at 11:18AM

This worked perfectly! I pressed zero as soon as I heard the prompt, and it rang thorough to an actual person! I was able to get my problem resolved with no hassles! Thank you!

04
Feb

Posted by Anonymous


on 2/4/16 at 9:57AM

Tgif at mondawmin has horrible costumer service and every time i call i am put on hold and i hear at least five songs to many. FIX IT!

29
Jan

Posted by Anonymous


on 1/29/16 at 9:28AM

This is a former employee from TGI Fridays White plains NY the general manager Patricia Clearly is very rude to her employees. She talks to them reckless and isn't respectful what so ever. She does not give any one a chance to do better or shine she'll just give you less days on the schedule not even caring about your situation and that's not manager material. To my knowledge she's been a manager for years but she does need to treat her employees better.

17
Jan

Posted by Apolpie


on 1/17/16 at 4:44PM

TGIFridays Ayala Terraces Phillipines
January 17,2016 me and my friends were hanging out and decided to order an appetizer... The service is good they alwys ask us if we need anything or is everything ok. The only thing i dont like is it takes 15-20 mins for us to get the bill to think that were only few of us customers. And then when i asked them if i can pay card they said yes. But not debit card? What if like me i dont bring cash all the time like in the US. I pay thru card. Coz for me its mch safer most esp. Here in philippines. I hope they do something about it thanks

01
Dec

Posted by Anonymous


on 12/1/15 at 9:17AM

Neeed to talk to someone about strips abd the telephone will not give me a person. Marie Lowery

please call being cheated by system.

12
Oct

Posted by Kfgly


on 10/12/15 at 2:54PM

Have tgifridays workers who told police to leave premises been fired? Has corporate apologized? Maybe l'll return. When this. Has been done. Shame on you. Karen Krupp, my. Laurel, n.j.

Viewing TGI Fridays customer service reviews 26 - 50 out of 53
« Previous Next »

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video