Taco Bell customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Taco Bell.

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Viewing Taco Bell customer service reviews 1 - 25 out of 857
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12
Nov

Posted by Anonymous


on 11/12/23 at 3:39PM

I was insulted when the cashier assumed I was a senior citizen. I would rather not save the $2-$3 and I do not feel they should mention it unless the customer asks for the discount. I really do not know if I will even return. It was rude although they probably innocently assumed and wanted to save the customer money. This issue occurred at a grocery store and since then, they have changed the policy. Please change this policy so customers do not leave feeling deflated by the assumption made by the cashier. Thank you.

19
Sep

Posted by Anonymous


on 9/19/23 at 3:51PM

Taco Bell customer service seems to be a big scam. I was on hold for 15 minutes when someone finally answered I could hear them laughing at me before they hung up! Terrible terrible terrible

23
Jan

Posted by bob


on 1/23/23 at 10:32AM

you guys are so slow when serving people
get some faster workers or more people.

12
Jan

Posted by lilmysteri0


on 1/12/23 at 8:23PM

I ordered from the taco bell in mt ephraim on the 6th of January. I food was sitting there for 20 minutes before anyone helped me and they didnt give me my fiesta potatoes. I filled a complaint on the 6th on-line still haven't got a response. I tried to call on the 12th and the customer service line keeps hanging up. I then tried the corporate number and it said not in service.

24
Jul

Posted by Kathy


on 7/24/20 at 10:30AM

I was at Taco Bell on black horse pike mt emphraim. And got the worst. I spent $24.28. For junk. My 3 supreme taco were all broken and fell apart on my lap. My husband got the 3 soft taco that were open in the bag. It was the worse ever

29
Apr

Posted by Mary


on 4/29/19 at 7:50PM

My mother went to Taco bell this evening with her 3 church friends as she does every Monday, Wednesday and Friday. This evening her and her friends ordered Sierra Mist and all 4 sodas tasted like Alcaselzer. I immediately contacted Taco bell on west 49th St in Hialeah,Fl 33012 and Kathryn said she was in charge. I explained the situation and she said she would veify if it was true....she put me on hold and later came to the phone and asked what soda would I like....I replied Pepsi. Later I went to the lobby asked for Kathryn and eventually got the ofa. I asked her if I could have an order of Cinnamon Twist (only 1 order ( for the inconvenience and she laughed and said only if I had $1.07......r u kidding me? I thought she was joking but no she was not......again she told infront of every onr in the lobby if I had my money ready. I can't beleive how you can have such a pety human being as a manager in your establishment. I have never seen a manager react this way and I am an MOD for a Hilton property and if and of my team members treat a consumer this way they will be terminated immediately. I really hope my mom and her friends never visit this establishment again. All the money they spend and tis "manager" thought they werent worth $1.07???? I hope you rectify this situation. ...thank you.

22
Jul

Posted by Anonymous


on 7/22/18 at 8:53PM

Y'all taco bell in New Iberia is the worst taco bell to eat at its the one on 824 E.Admiral Doyle Drive the manger waa very rude and the workers was also rude the worst experience I ever had and I loved the food there I want be going back there anymore...

31
May

Posted by Jean Sullivan


on 5/31/18 at 2:09PM

I am boycotting Taco Bell until you pull sponsorship from TBS Full Frontal. Samantha Bee's comments about Ivanka Trump are a form of discrimination against women and I am offended. She crossed the line and by sponsoring the show, TacoBell is showing tolerance for her vile behavior. Her apology was not enough. We do have freedom of speech in this country but there are consequences to that speech.
I have regularly frequented TacoBell and have considered it to be an honest and fair company. However, if you sponsor Full Fromtal, I will never set foot in one again. Thus comes as a great sacrifice to me but I cannot support your sponsorship and message that her comments were okay.

17
May

Posted by Anonymous


on 5/17/18 at 11:36AM

You need camera's on the punks you have working at your 1800 Main St. DUNEDIN Fl.address.Deplorable the way adults were treated on 4-17-18 @ 6:54 pm.No manger on premises! Friends of works covered the walkways and they were the only ones that could get to the counter.Laughing swearing using MFERS over and over again.No GLOVES.When I FINALLY got my order it was if they took it off the floor!! Tacos were have way full of lettuce and tomato half teaspoon of meat etc.ABSOLUTELY HORRIBLE.The windows were so filty you couldn't see out!! The place was a Hogan trough.Myself and my entire family and friends will never enter TACO BELL again.I was so pissed off it took this long to write this.The board of health definitely needs to go there!! Hire responsible people not these freaks with absolutely no respect for people's food for God's sake.We through the damn food away, we were seriouslying afraid to eat it.I still have my receipt from this Hogan Trough.Someone didst to pay this place a visit when that crew of children are working!!I am totally disgusted

29
Apr

Posted by Rose


on 4/29/18 at 1:46PM

Please put nacho fries on menus and bring back the Verde condiment. Thank you

22
Apr

Posted by Carolynking


on 4/22/18 at 3:54PM

Today is Sunday 22nd bought becomes I took a picture of them this is my last
Time buying from taco bell .

15
Apr

Posted by Anonymous


on 4/15/18 at 1:51PM

My name is Clark Schindele. I was at your Broomfield store at 120th Avenue and Sheridan in Broomfield Colorado my order was totally messed up today April 15th Sunday. I ordered a chicken power bowl and instead got a beef Powerball and ordered to Triple layer burritos and got cheese tacos two of those. Could someone please call me back and somehow get a credit to me I've called the store 20 times and it just either as busy or hangs up. My cell phone number is Please have someone to call me back. Thank you!

12
Apr

Posted by Vicki


on 4/12/18 at 12:39PM

Stopped today at Bellmead,TX Taco Bell to have coffee and breakfast. But, they did not have senior citizen coffee today. When did you all stop serving senior coffee? You lost a sale today! Thanks,

Vicki Whiteside

23
Mar

Posted by [email protected]


on 3/23/18 at 7:43PM

Hello, the taco bell on Colorado Blvd in EAGLE ROCK has been closed 4 a couple of months to be remodeled, when will it be open or is the property been sold ?.....sure miss it!

27
Feb

Posted by monti


on 2/27/18 at 8:44PM

Today I went to the Taco Bell on the 16th Street Mall here in Denver Colorado at 11am this morning and ordered a 5 layer burrito with no sour cream. When I got my order I sat down to eat it and didn't notice anything wrong until I got to the halfway mark that's when I notice it had sour cream. When I tried to return it I was ignored and had to wait 20 minutes just to get their attention again where I let them know that the burrito had sour cream as well as it didn't have any meat as it was supposed to have. They responded by asking where is the burrito and I said it's in the trash where I threw after waiting almost 25 minutes just to get their attention, when the lady promptly told me in front of everyone, "you'll have to dig in the trash and bring that burrito which I disgustedly walked out and I will never do business with them and I will let others know of Taco Bell's lack of pleasing the customer over making money and their lack of quality control signifies to me that their company will flounder sooner rather than later

04
Feb

Posted by David lowery


on 2/4/18 at 12:26AM

The taco bell in walkertown nc 27051 they rip my famliy off for 30.00 don the dm need to fix this or I will go out of my way to fix it on my one the store manager is Kim she would not even answer her phone and to be little people a paying customer wow this is crazy

04
Jan

Posted by Running wolf


on 1/4/18 at 12:05PM

Yes I've been to the taco Bell in Dayton Tennessee there service is horrible water time is ridiculously long and I've looked at reviews on the place and wasn't pleased at all and there scores is not so hot the only restaurant in that place with a great score is Sonic with a 100 I think I will start eating there instead until this place changes and word on advice bring Lopez and Jones back if you want a better place they can bring it around best customer service with them there and the place was a lot cleaner

10
Dec

Posted by Melanie Krist


on 12/10/17 at 4:41PM

Waited around 4:00 at store in Milford, Mi. No greeting 3 workers looked at me never a word. One brought food to another customer ahead of me never acknowledged me being there. A worker finally took my order and I told her what I thought about the lousy service. I was busy with another customer. My response was you could have said hello and said I'll be with you. She,agreed. Food was given to me without a thankyou. I'm fed up. I go there all the time. Talked to manager many times but this is the braking point.

28
Nov

Posted by FunMom4


on 11/28/17 at 1:22AM

I am not one to leave a complaint, ever. I have left compliments, but never a complaint. Tonight I stopped at the Taco Bell location on Larkin Ave in Joliet, IL 60436 at 12:29am. As I approached the drive thru the 2 cars in front of me drove right through, past the speaker. As I came up to the speaker the woman said, "our systems are down for 15 mins, if you want to wait pull around to the parking lot." So I drive around no one is waiting. 3 more cars pull up to the speaker and then leave. I decide to take a quick ride and come back. I pull back up to the speaker 11 minutes later. The woman at the speaker says, "our systems are down, if you want to wait pull around to the parking lot." So I ask her, "How long will they be down for?" She says, "15 minutes!" I then tell her, "I was just here 11-12 minutes ago and you said 15 minutes then. Is it going to be another 15 minutes?" After a long pause she says, "Yuuup! I'm going to have someone look at it." Confused, I ask her "do you have Taco Bell's customer service number?" She says, "Nope! Don't know it!" I tell her "I will look it up and call them." She says, "Whatever. Go ahead then." I drive to the window and no one is at the window, register, or anywhere in the back. I drive around to the front and all 3 workers are laying around lounging on the seats and benches, looking at their phones. I pull my phone out to take a picture and they all sit up and the one woman in the middle starts waving and smiling. My husband, 4 children, and I used to go to Taco Bell a few times a week, whether it be for lunch or dinner. But it has been fewer and fewer times lately, as a result of the bad service and cold food we have received. I can honestly say, we will not be back for a very, very, very long time. There are way too many places with good service to waste our time and money on Taco Bell anymore. I really hope someone sees this and can fix the problem before you lose more customers.

15
Nov

Posted by Francisco Barajas


on 11/15/17 at 5:21PM

I my name is Francisco Barajas , I was a consumer Taco Bell for many years and I think Wy Taco Bell have in the menu a real Mexican dish this idea is going a bomb in the menu no one have in USA like chipotle ext ext is a tree diferen stile burrito for a brefast to diner , and I can Filend the exit on those burritos idea , call me in espa�±ol som body had to have on real home made flower tortilla this is a key to bring a thousand new customers call me for mor detalla thank atte Francisco Baraja

28
Oct

Posted by Anonymous


on 10/28/17 at 2:44PM

I was at taco Bell store at 6616 east grant road the cashier name is Monica R order time144.59 pm I ordered a five craving sub taco for dorrito taco gave her a ten Dollar bill I was given 3 cents back I told her said no you didn't the customer behind said he did to because she picked up when I dropped it on ground handed back to me so then got my me a five back I said it's 4.00 dollars back gave her the five she gave me back four ones got my food it was wrong didn't get my Doritos taco I watched the manger make it and left so opened my order and both my tacos we're crushed

31
Aug

Posted by Jimmy


on 8/31/17 at 3:33AM

I stopped at the Bell located at 2840 W College Ave, Appleton, WI at approximately 9:10 PM last night. I was the third vehicle in line and the first moved almost immediately. I started the stop watch on my phone immediately, because this Bell is notorious for being slow. From the time I started my stop watch until the time I asked to speak to the manager (when I arrived at the window) it was 9 minutes and change. I asked the manager how come it took 9 minutes and was told "it only took 3 something, in an extremely snotty tone". I was hungry and didn't feel like arguing with a snot bag, so I asked for my food, paid and left. When I got home I opened my bag of food and the 4 burritos I had received were so small they looked like the old mini tacos from the mini menu that you guys had in the 90s. It was pathetic! Wait 10 minutes, get called a lair and then get 1/3 of what you paid for. I know you guys don't pay much, but you still deserve someone who knows how to take care of your customers and this location is terrible. If you can't staff it with quality people then just close it! It will be an inconvenience, but it will be better than what you have currently. SERIOUSLY!

27
Aug

Posted by Charles


on 8/27/17 at 8:56PM

Me and my husband just went through drive thru.and got the rudest guy..his name Charles..and the food tasted old ...so disappointed

12
Aug

Posted by Billy


on 8/12/17 at 8:16PM

Why is there advertisements on tv about there 5.00 double chilupa box and when i went to my local taco bell store they would not honor that price. I was very disappointed with there service. The location was the Taco bell on Belair rd. In Baltimore md. The notingham store.

12
Aug

Posted by Anonymous


on 8/12/17 at 10:25AM

I got two burritos today and after I finished eating them my glands swelled up, I wonder if you are using sulphur or m s g in your food. I almost had to go to the emergency room because of their swelling.

Viewing Taco Bell customer service reviews 1 - 25 out of 857
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