Read the reviews below to see the experience other people have had when dealing with customer service from True Value.
Employees in Coloma Mi store not wearing masks. When asked, they said " do not believe in Covid Virus and that it's a hoax"! I've been shopping in that store for 20 years and will never go to another True Value again. 10 miles further to Lowes, but at least they're not putting the public at risk and thumbing their noses at the people who are doing their best to protect us. NEVER SHOP THERE AGAIN AND WILL TELL MY FRIENDS TO BOYCOTT ALL TRU VALUE.
I live only 5 minutes from our local True Value store. I was in a hurry and decided to make my purchase there instead of driving only 10 minutes to our local Home Depot store. I regret that decision because I paid 35% more . Never will I purchase anything from you without researching it first. The item I purchased was Spectracide 170oz weed and grass killer. Your price is $22.99---the exact same item per bar code is only $14.97 at Home Depot. Ridiculous mark up.
The receipt states that on 8/22/19 I made this purchase at 4:54pm and I was cust #2 . JRNL#A617092 and I paid with tax a total of $24.48 in cash. Their telephone number is 386-410-4715 if you need to verify. My ph# is 386-409-8200 if you need to speak with me. Maybe in your opinion this is a small sale, but it's small sales that add up and you've just lost a return customer.
This past year, my husband and I spent well over $1,500 for landscaping materials from our local True Value store in Salina, KS, in addition to several hundred dollars on other items. During my visit to the store on Nob. 26th, I was treated horribly by the assistant supervisor named Tonya. In front of other customers and employees, she made slanderous accusations regarding some previous returns I've made to the store. I asked her to present a record of these returns I've made based on her accusations against me. I informed her that I was going to call the Corporate office regarding this incident.
Since Tonya had issues with me, I believe she should have spoken to me privately instead of publicly. Tonya continued to make slanderous remarks about me in front of other people. After I was able to show a recent receipt that proved her wrong, I asked if she was going to apologize, but she refused. My husband was with me and witnessed it. Because I felt that Tonya was wrongly judging me, I told her that "God is our judge". She made comments about not liking that I "brought religion into it". I was later accused of making a public scene, and Tonya threatened to call the police. I reminded them that she publicly initiated the incident. I was treated in an unethical unprofessional manner. I am very upset about this and believe it needs to be resolved, and I expect an apology from Tonya. I would appreciate a call from the Corporate office to discuss this more thoroughly. Thank you. ~ Mary Nowak
