US Postal Service customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from US Postal Service.

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Viewing US Postal Service customer service reviews 1 - 25 out of 460
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05
Jan

Posted by Palmtree


on 1/5/19 at 10:37AM

The USPS Toll Free Number at 800-275-8777 is a Voice Response Unit (VRU) programmed with insufficient options to handle standard business (e.g. schedule a package pick-up). Pressing 0 once or more does not get through to a live person, nor does asking for "Operater" or "Agent" or "Customer Service." What did work was a loud stream of PROFANITY at which the computer said, "It appears you wish to speak with a Customer Service Agent." When I responded "yes", the computer announced my wait time on hold to speak to a live agent would be "over 1 hour", then played a commercial followed by music but with no option for their system to call back when a live agent became available. As others have pointed out, no wonder the U.S. Postal Service is going out of business. Their customer service and automation are not set up to give timely service or be user friendly.

30
Aug

Posted by Anonymous


on 8/30/18 at 7:26AM

I had three items that I verified with the recipients that USPS has over charged me for shipping. Your automated system is junk. You have made it a huge hassle to attempt to get a refund. The only way I can fight back is to boycott the US mail and cost you money. My bills are now being sent electronically, and whenever possible I will choose fedex or UPS.

28
Aug

Posted by Anonymous


on 8/28/18 at 1:20PM

Holly post office lost my key.went to return the other two and they wouldnt give me my deposit and yes i paid 50 bucks and the lady said i didn't and now im stuck with keys

23
Feb

Posted by Brooke


on 2/23/18 at 2:09PM

Hitting 0 doesn't do anything anymore. They've updated their system so it just repeats "sorry I didn't get that" when you hit 0, no matter what menu you're on.

10
Oct

Posted by JW


on 10/10/17 at 6:18AM

Put on hold for an agent. System generated message told me the expected hold time was 3 hrs 40 min to 3 hrs 50 min! No wonder they are going out of business.

19
Aug

Posted by Anonymous


on 8/19/16 at 6:44PM

This page was of no value whatso ever!!!! If you are open 24 hrs, you should have someone to answer the phone!!!! It's false advertising otherwise!!!!

16
May

Posted by baby michelle


on 5/16/16 at 8:27PM

I already put ma tracking number and usps said theyre cant find ma package ???? What is that mean ??? Im already pay for that stuff and i want thet stuff arriving on time.

06
May

Posted by Anonymous


on 5/6/16 at 12:02PM

I mailed out a package that was for TMobile. I sent it to USPS but suppose to be going to UPS. How can we get back that package that we accidently mailed out to the wrong service. It has been 2 weeks already. They should of just sent it back to us. If there was a wrong tracking # on it. Hope we get back that package soon.

05
May

Posted by Tou


on 5/5/16 at 1:54PM

Our neighborhood mailbox was ranked down by a car and it's been 2 months that no one has replaced it. I went to local office in fresno ca. And the supervisor Thomas blames maintenance that they are dragging their legs. I called corporate office and they were rude. They get paid to sit

02
May

Posted by Erashea Clark


on 5/2/16 at 6:28PM

My name is Erashea Clark I order a package from eBay and you guys were suppose to deliver it, it never came it's showing up as undeliverable as addressed, why I'm not sure because I gave out the correct address it never was mailed to the address, how I know because I had it delivered to my job it never came, what's going on ?

17
Jan

Posted by where is my mail?


on 1/17/16 at 9:11AM

My mail is being tampetred with.As of today it is sitting in dead mail with no legal authority are reason.I will not allow your service to get away with this.I will be contacting my lawyer today.This is horrible.It sta4ted in Houston,kept it a day ,claim label issue and then in Atlanta dead mail after confirming problem was resolved.it is still not at location yet.This had really upset me and I know that you about to play another game.my mail just sitting there at 30369.The representatives is claiming dead mail file.I better have my mail to its Atlanta location in the morning or this post office will be hearing from my lawyer.

13
Jan

Posted by Anonymous


on 1/13/16 at 4:42AM

I mailed 2 boxes on January 7 from Kansas City mo and they were both going to the same address in pawhuska ok. They were both suppose to arrive there on Monday the 11 th. One arrived on Saturday the 9 th. The other one on the 11 th I received a text stating that they had just arrived at the post office in down down Kc not even 10 minutes away from me. I went to the post office that I mailed them from and he said that it would be there on wensday I needed. It there by Monday and he could not tell me why it sorta sounds like that that box ended up sitting for 4 days at the post office I took it . My tracking .I would like to know what happened and make sure that it will be delivered today so I can have them looking for itG

01
Dec

Posted by KEKOCSI20


on 12/1/15 at 7:42AM

Can't talk to a live person at USPS. This is the second time they lost of my international package. USPS sucks, never send another mail with them. Can't talk to a live person.

25
Nov

Posted by USPS International courier servi


on 11/25/15 at 10:21PM

I have not received packet even after customs cleared on 21/11/2015.

26
Oct

Posted by USPSHATER


on 10/26/15 at 7:00AM

I had a package sent by First-Class Package International Service Registered. Tracking stopped a week ago. The USPS website is useless. Called the 800 number, computer voice leads to dead-end "check with sender."
Called another number, told "this isn't USPS CS" but there's a USPS recording playing while I'm on hold, telling me "for reliable service" and "use First-Class Registered Service where your package is tracked closely until it arrives." Then when she admits she's USPS CS, says they're no longer responsible as it's left the country. I point out they took the money and offered the tracking, so it is their problem. Put on hold, after 10 minutes the call is dropped. I call back, once again battle my way talking with a human being, finally I was given a local number in the sending city to call. So I can start over from square one there.

Unbelievable. USPS should be ashamed of itself. I deal with Hong Kong, Japan, German Post all the time, NEVER a lost package or other problem with any of them. Just USPS. They're the worst.

26
Sep

Posted by Charlie 2013


on 9/26/15 at 6:10PM

First I would like to say your website is garbage and I have been trying to send you email for the past hour with several wasted unsuccessful attempts. But to get to my point. I am very disappointed, angry and have no faith what so ever in your services. I received a message early this morning around 10:51am that my package was to be delivered as scheduled (on time) today and I had been keeping up by going to the update website by myself without any specific answers being available. I had been requesting updates all day long with no effective response what so ever on USPS's part. I did not hear again about my parcel until 6pm by a USPS text message letting me know my delivery was being held at the post office and would not be delivered again until Monday. I specifically had made several requests that it be left at my front door, since I already called and let them know my complex office is no longer open on Saturdays. Also I made the request on your website. Just to make sure it would be relayed to the post carrier. No such attempt was made. This is not the first time this has occurred. I am severely disgusted. Your service has no regards or any respect for their customers and I know for a fact you do not treat your employees any better. I have no faith in your company and it has been said many a time that the post offices will soon enough disappear and will no longer exist. Well all I have to say is good riddance and all apologies go out to the postal workers that actual do there jobs! As you can see I am not a happy camper.

Sent from my iPhone

08
Aug

Posted by Dora Washington


on 8/8/15 at 6:13PM

There was not any mail delivery on 8-8 for 90016 zip code street Corbett Street 5600 to 5700 block Corbett Street los angeles no Mail person never show up.

29
Jul

Posted by Anonymous


on 7/29/15 at 9:55PM

my package which sent with First-Class Package International Service from date 5 june 2015 until today date 30 July 2015, still in transit or not arrived yet. My tracking no is . please asist.





thank you

22
Jul

Posted by jkpcards


on 7/22/15 at 6:43AM

The USPS Postal Service Blows.I sent a Priority mail envelope to china. & the A-holes can't track it.. That's why I spent $25.60 to send a 5 ounce envelope.if I know it could not be tracked I would of just sent it reg. mail for $2.00.

Never using again.

22
Apr

Posted by Anonymous


on 4/22/15 at 11:10AM

My package was lost by USPS.I did pay insurance for my package but they did not pay me anything.

26
Mar

Posted by Anonymous


on 3/26/15 at 6:09AM

Terrible service. What does a person do if they want an answer without going through a recorded
message? My husband's medicine is missing and I have a tracking number, packing, number
but cannot find out where it is. Guess the next solution is to go directly to the post office, however,
I doubt they will be of assistance either. Very dissatisfied with USPS.

06
Mar

Posted by Anonymous


on 3/6/15 at 3:41PM

Called the USPS customer service 800 # and talked to MELVINA (I think that's how you spell it) and she had an attitude from the moment she said hello. I've been through several people and wanted someone higher up to help. Asked to speak with a manager and she flipped her wig! She wanted to know why and at that point it was because she was so RUDE. I kept asking nicely to please let me speak with a manager like 15 times.....then she said there wasn't one. HUH?? Kept saying she wasn't a kid.....I beg to differ. I really question the hiring department on this one.lol

05
Mar

Posted by Anonymous


on 3/5/15 at 9:03AM

The US Postal Service does not know the meaning of Customer service.

02
Mar

Posted by Anonymous


on 3/2/15 at 7:08AM

USPS is the worst serivce in the history of mankind very rude people and have no understanding of what you are saying everytime i receive a shipping confirmation and it has to go thru USPS IT GET LOST EVERYTIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

17
Feb

Posted by Anonymous


on 2/17/15 at 7:38AM

I can't stand the postal system. Rude, rude employees and HORRIBLE CUSTOMER SERVICE

Viewing US Postal Service customer service reviews 1 - 25 out of 460
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