Flag Sovereign Bank Customer Service Review

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I recently discovered two $10 monthly fees for falling below my required balance of my money market and checking accounts. I called the bank and was given this high level customer service # 877-768-1143, after the other incompetent employee couldn't figure it out. I was told they are experiencing some difficulties, but that it was their mistake and would be taken care of. The next couple days I checked to make sure the charges were reversed, and they were. Except now there was a $5 fee on my free checking. I called the special # again and was told I fell below my required balance . This person didn't understand what an average monthly balance is! They are going through a system upgrade I was told. Also, that they could not return the $5 immediately. Well, its been 3 days and still no credit. And, another $10 fee was charged for the MM. Clearly, they are incompetent and we all need more than an apology. I already moved
$60,000 out when they threatened fees and the rest is going soon!


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