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After several attempts to have Sovereign Bank change my maiden name to my married name, (unsuccessfully) I finally decided to move to a bank that cares more about Customer Service. I get a discount on my Sovereign mortgage for directly depositing my paycheck at Sovereign. I willingly agree to pay more just to close this account and move my business to another bank. I called Sovereign to find out what the new mortgage payment would be if I closed this account and (after a number of phone menu options and a lengthy wait on hold) was told it would take a WEEK for someone to get back to me with a new calculation. WHAT?? If you are still a Sovereign customer, get out. Get out now. If I had enough equity in my house, I would re-finance and dump Sovereign now and forever.


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