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A very TERRIBLE bank. I urge everyone to support local credit unions instead of these banks who treat us like trash. Its worse for senior citizens. They are belligerent talk down to you ( especially the men speaking to us females), robotically repeat themselves and NEVER LISTEN.
I am sure they are not recorded., I spoke to ARUN ID 63113 today about a refund a merchant claimed they gave. The merchant gave me a transaction number. I asked him to check it. He was not interested and just kept repeating that a dispute took 45 days. I told him the merchant claims they paid the money back and gave me a transaction authorization code for the bank to check, he refused. ( mind you I wait 18 minutes for him to come to the phone as a supposed supervisor but he sounded just like the guy i had just spoke with).

I doubt TD bank actually monitors or records their customer service reps. They pretend to call a rep, but what they do is punish you for asking by making you wait upwards of half hour hoping you will hang up. Then the same person comes back to you pretending they are the manager, or gets another rep to pretend.

Let's get some personal service with our CREDIT UNIONS instead of these indifferent automated customer reps that feel we are just dirt. TD BANK SUCKS, ITS CUSTOMER SERVICE SUCKS, it plays bait and switch with cards and accounts, makes them free and then insidiously changes the terms and add fees that clean out your fixed income before you catch onto what they aredoign.


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