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I have no complaint with the customer service rep that I spoke to on the phone; however I do have a problem with Pro Active's customer service in general. When I decided to return the unused product so that I might receive a refund, I was very concerned that I would not receive a refund in a timely fashion as I had heard stories of this happening from others. I decided, to be safe, I would send the package certified with return receipt. Thank goodness I did!!! As I suspected, 6 weeks came and went with no refund, so after 12 weeks I figured I had better call customer service. They told me that my refund had been voided, but couldn't give me a reason why. Thankfully, I had a tracking # for the package so they told me I would receive an affidavit in the mail that I would need to fill out and return to them. I was not happy about this. This process that should have been simple is now taking a great deal of time and effort on my part. I caution anyone wanting to return product to Pro Active to take the measures I did in mailing it back or you just might not get your money!


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