Proactive customer service

Please find Proactive customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Proactive listing at any time if you have new information.

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Customer Service

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Phone: 800-876-9717

  • How to reach a live person:
    • Press 0 twice when recording begins. If the recording asks you to state a specific reason to get to the right customer service representative, just dial 0 again.
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User Reviews

10
Sep

Posted by Hateproavtivcostumerservice


on 9/10/15 at 10:17PM

Horrible service!! I called the first time and apparently the called ended.. I assumed it was me so i called them back... I was put on hold and the call ended again!!! The same dam lady and she was the one hanging up on me because i told her i wanted to cancel my order!! I was so mad at her! I called the other number and at least someone who was more professional told me that she couldnt cancel my order until the next day because it takes 24 for the order tl go through. The first lady couldnt have told me that rather than hanging up on me??? Makes me never want to order from them ever again!!!

14
Feb

Posted by jodanna


on 2/14/15 at 7:00AM

10 times i called and canceled my products. I'm extremely mad that i still get charges of 37.88$!!!!! I wanted products for a gift on Christmas Day so i ordered it the 2nd of november. I never got anything before Christmas. So i decided to cancel the 27th of december. Never got any of my money back and now im mad, insulted, furious.....

21
Jan

Posted by Stacy


on 1/21/15 at 10:27AM

I have no complaint with the customer service rep that I spoke to on the phone; however I do have a problem with Pro Active's customer service in general. When I decided to return the unused product so that I might receive a refund, I was very concerned that I would not receive a refund in a timely fashion as I had heard stories of this happening from others. I decided, to be safe, I would send the package certified with return receipt. Thank goodness I did!!! As I suspected, 6 weeks came and went with no refund, so after 12 weeks I figured I had better call customer service. They told me that my refund had been voided, but couldn't give me a reason why. Thankfully, I had a tracking # for the package so they told me I would receive an affidavit in the mail that I would need to fill out and return to them. I was not happy about this. This process that should have been simple is now taking a great deal of time and effort on my part. I caution anyone wanting to return product to Pro Active to take the measures I did in mailing it back or you just might not get your money!

17
Oct

Posted by Anonymous


on 10/17/14 at 7:24AM

Proactive ads are totally misleading and they to try their automatically refill to charge customers for refills they have not ordered. When you canx the order they still are crafty in trying to charge you to canx an account. You get a canx email with the additional charge then they have a collection agency contacting you months or even a year later trying to collect on a canx account. They are unbelievable. Can someone put a stop to their false advertisement.

10
Oct

Posted by Cameron


on 10/10/14 at 5:05PM

I have been using my proactive 2x a day for 2 weeks and my faces is severly dry and peeling horribly!

View all 97 Proactive customer service reviews »
Customer Service Ratings

Based on 95 votes.

2.8

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Proactive customer service news
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