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Continued to be referred to the Texas call centere. First, I was told different amounts on my bill each time I called to attempt to make a payment. 5 calls later, finally able to pay my bill then told I could not have service restored bc it was past noon. Had to wait 4 days with 2 small children to have heat and hot water, even though it was the call centers inadequate associates that kept me from paying my bill the first time. Was not pleased with the rudeness of the first 2 associates that helped me. Tried to explain the situation, was told by one rep that I could be restored same day if I called back with a payment conformation, then 15 minutes later told by the another rep that same day reconnection was not even a policy, and then told by the third rep that I was 45 mins past the cut off and that it was not their responsibility to try and get that order through. VERY unhelpful and VERY several rude reps. If in fact it was possible to get city gas in our area through another company, I would have switched right then and there.


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