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Had an appointment to talk to an advisor today at 1pm. Advisor never called - I called them back and asked cust. rep. (Jim McD) why they didn't call me? His answer was that my case was closed in their system?? Tried to re-scedule another appt. - was told by rep. I had to wait 10 days to get another call back. When I told this idiot I would be shopping my $750k investment to other companies while they took their time getting back to me, he actually said to me "threats won't get you a quicker call back". Needless to say I'll be taking my business elsewhere.


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