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Manager Delano at the TJ MAX on Rainbow and Lake Mead refused to honor the 30 day return policy on some defective headphones we bought there. He said we bought them 2 weeks prior so why didn't we come in the next day, I said because your policy pretends to be a 30 day return policy so I came when I had time to. He argued with me, was very rude with me and again refused to honor your 30 day return policy which is clearly posted on signs in your store. This is the worst customer service I've ever recieved anywhere and all over a mere $10 product. Is this really the TJ MAX way? Is this really how poorly you trear all your customers over a matter of pennies? Is this really how poorly you train management that is suppose to be ideal representatives of TJ MAX? Is TJ MAX's true values in disrespecting customers and NOT honoring your OWN return policies? Because this is how YOUR manager representative Delano at the TJ MAX on Rainbow & Lake mead in Las Vegas, NV portrayed your entire company. Let me end by saying we called ahead of time going into full details over the phone, where the representative on the phone confirmed for us that the defective headphones we bought from your store was well within the return policy so we were able to bring it in to return it, which we did that same day, but was disrespected in tone, in talk and in lack of honoring your OWN return policy.


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