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Hello,

Today, 11/9/16, I had a very dissapointing and humiliting experience at your Kohl,s store in Irvine located on Jeffrey Rd.
I was rudely refused a Kohls cash voucher redemption without any consideration and harsh dismissal of any explanation, in front of other customers by a store manager. The voucher expired on 10/29/16. I was confined to my home due to illness and unable to cash the voucher before it expired. I understand there are rules but also allowances for certain situations . As humans, life is never that rigid or simple. Thing happen to people which are out of our control and allowances can be made. Not only was I not able to explain my circumstance, redeem the voucher but was treated extremely rude in front of other customers. I was in tears when I left your store. Not asking for special treatment but a little human kindness. Hopefully this can be remedied. Thank you.


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