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Dee O, customer, unhappily
We have been with, Caremark mail in order, since April 2012, no problems.
But now we don't get the proper treatment. Staff keeps givenning the run around. Staff say one thing and does the opposite.
Caremark, offvers a 90days for prescriptions. But they refuse and change the plan. I cannot get 90days for my meds, only 30days mail in order, why?
Just order from Caremark mail in order, at the doctors office with staff place prescriptions order,last 11/15/16. Staff said you can get 90days prescriptionsmail in order dept. Today Saturday 11/18/16 meds came and no 90days only 30days, plus generic meds are 15$, they charge 30$ for generic.
So, why, Caremark change the plan, even they paid 2x this yr for 90days?
Why staff give us and doctors office the run arround, and lose Dr prescriptions?
Why Caremark is refusing to pay for my meds all of a sutton, why?
This is unprofessional, this is Caremark refusing service to an medical need person. This call take avanage of consumers. The meds are expansive and now the consumers have to pad for less then what Carmark have been paying for yrs. Hoping the company to change Caremark and insurance, next yr. Looking forward to the change, and consumers are not happy. Wish Caremark and staff the best in the future, may
God have mercy on your souls.
Thanks.


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