Caremark customer service

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Customer Service

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Phone: 800-509-9891

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User Reviews

03
Apr

Posted by Health Concerns


on 4/3/24 at 10:33PM

I have concerns about this Medication Insurance with CareMark/CVS as the medication plan has changed. I have a history of sinus infections & my Doctor has always prescribed a Z pack which is effective for my sinus infections. I was recently informed at a CVS pharmacy that Caremark denied the Z pack prescription. How can a prescription be denied if it has been an ongoing medication?

01
Jan

Posted by Anonymous


on 1/1/18 at 3:33AM

I am receiving emails that say I have paid $735.20 for cvs bill receipt no. I do not owe anything because I have not ordered anything. Please rectify this matter immediately

19
Nov

Posted by Dee1234


on 11/19/16 at 5:13PM

Dee O, customer, unhappily
We have been with, Caremark mail in order, since April 2012, no problems.
But now we don't get the proper treatment. Staff keeps givenning the run around. Staff say one thing and does the opposite.
Caremark, offvers a 90days for prescriptions. But they refuse and change the plan. I cannot get 90days for my meds, only 30days mail in order, why?
Just order from Caremark mail in order, at the doctors office with staff place prescriptions order,last 11/15/16. Staff said you can get 90days prescriptionsmail in order dept. Today Saturday 11/18/16 meds came and no 90days only 30days, plus generic meds are 15$, they charge 30$ for generic.
So, why, Caremark change the plan, even they paid 2x this yr for 90days?
Why staff give us and doctors office the run arround, and lose Dr prescriptions?
Why Caremark is refusing to pay for my meds all of a sutton, why?
This is unprofessional, this is Caremark refusing service to an medical need person. This call take avanage of consumers. The meds are expansive and now the consumers have to pad for less then what Carmark have been paying for yrs. Hoping the company to change Caremark and insurance, next yr. Looking forward to the change, and consumers are not happy. Wish Caremark and staff the best in the future, may
God have mercy on your souls.
Thanks.

01
Nov

Posted by Chris62876


on 11/1/16 at 5:35PM

Well to say that I am unhappy with CVS Caremark is an understatement. I have breast metastasis on my liver and have to get my chemo through them. I have been trying for a week to refrill a prescription. I called on a Tuesday - I was told package would be delivered on Friday..,Friday came no package. I called Friday and I was told there is a problem with script. (Try getting your doctor at 5:30 on Friday). Monday I call to check- will be delivered Tuesday. I called Tuesday of following week to verify and now I am told there is an issue. Please have doctor call. Doctor called 4 times and finally one week later allegedly package will arrive tomorrow. I'll believe it when I see it.

No one calls you back. Everyone blames the doctor or you the patient. They have poor customer service and it is a disgrace that people dealing with severe medical problems have to deal with this BS every month to refill a prescription.

I called insurance company and they are the only option- so they get you coming and going. You have no choice but to deal with their incompetence! I have never dealt with such a horrible company and I have been battling cancer for 5 yrs. Shame Shame Shame

27
May

Posted by Anonymous


on 5/27/16 at 1:47PM

If you choose Caremark for your prescription coverage, at least you can drop them because of their poor customer service and unprofessional and disorganized job performance. I don't have that choice because Caremark is what my employer offers me!
I'm stuck with them and I need lifesaving medicine because of a transplant! I have to call constantly just to get my meds on time.
They are playing with the lives of very sick people, just look at these terrible reviews! Upper management needs to do something about this!!

View all 28 Caremark customer service reviews »
Customer Service Ratings

Based on 118 votes.

2.7

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Caremark customer service news
CVS/Caremark Will No Longer Cover These Drugs, Including Viagra

If you're a Viagra user, and your prescription drugs are managed by CVS/Caremark, you're out of luck. The erectile dysfunction medicine is one of dozens the company has dropped from its list of covered medications, according to a report in CNNMoney.

Hanover Twp. planners approve land plan for possible CVS Caremark expansion

A possible expansion of the CVS Caremark pharmaceutical distribution center, in the Hanover Crossings industrial park in Hanover Township, is one step closer to happening. However, a project developer also stated the expansion is far from a done deal.

2018 CVS Caremark Formulary Removes Jardiance in Favor of Invokana

CVS Caremark is knocking 17 medications in 10 classes off its 2018 formulary, FiercePharma reports. The list includes such well-known drugs as empagliflozin (Jardiance, Eli Lilly/Boehringer Ingelheim), ezetimibe (Zetia, Merck), olmesartan medoxomil ...

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