Flag Check n Go Customer Service Review

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I am a customer of Check n Go in Burbank,IL
A payment was made in Friday Dec. 2nd and yet another payment was taken out of my account. I went to the store that Monday morning explained to Ashley what happen and came back with two statement. She then gave me my money and I went home. Only to receive a phone call stating that I had to drive back there and return the money because she failed to realize that the transaction was voided. The drive is an one hr going and coming back to my house! When i got there she told me that my money would be in my account the next day, Tuesday. Still nothing. I called back and she then tell. Me she will call me back with more information and I never got a call back. I called my bank and they said there isn't any pending return for my amount! I finally reached her after 3 hrs and told her what my bank said and she then tells me it will take 3-5 days for my money to be returned to me! in my account. I am left broke with no money to feed me and my child until my next payday, all because of a "mistake" that your employees so carelessly made! And what makes it worse, there is no manager on site! This needs to be resolved immediately!!!


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