Posted by Tired of it
I wished this company would stop filling my mailbox up with pre approved junk mail. Not everyone wants to do business with a financial institution of this magnitude. STOP SENDING JUNK MAIL!!!!!
Check n Go customer service
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User Reviews
18
Mar
09
Dec
Posted by I
Hello. Terre Haute,In. The lady that works for you. Is very rude to people with her calls. She has stopped a few people and friends from coming back because she is so rude. I've been with you for over two years. Had to stop.asked her was she from Terre Haute and she said that was a threat. Just was wondering if use to see the loyal customers they come in all the time. Ran a lot of customers to checking cash.
08
Oct
Posted by Anonymous
I was at the 833 Allison-Bonnett Memorial Dr. Ste 101 Bessemer AL 35023 today (October 8, 2019) around 11:45am-12 noonish. The lady was extremely rude as I tried to explain to her that I had never been to a Check n Go and was from FL. I only needed to cash a small check. The only information she gave me was that I would not be able to receive cash back from cashing my check and that it would have to go on to one of their credit cards. I had not heard of anything like that before, but agreed.
She did not tell me that there was a fee ($5) associated with this. She kept calling her friends and putting them on speaker as they talked about previous customers, fried chicken, irs, and other irrelevant issues. I waited around 30 minutes and started asking her if she was almost finished. She gave me a stern look and said, "It's going to take a long time!" I asked, "How much longer please?" She stated that she had entered all of my personal information. She threw my check at me and said, "Sign it!" I asked her at that time if there is a fee. She said, "Yeah $5." I asked, "Well aren't you suppose to let the customer know so that we can decided if we want to pay that fee or not?" She said, "If you ask, then I'll tell you and if you don't like our service, you can get out!" I asked, "How would you feel if I talked to you in that way? I have already explained to you that I am not from here and that this is my first time." At that time, the person on the phone decided to call her back later. The very rude employee conveniently threw my ID, ss card, and check at me and told me to get out of your store and go down the street to someone else. I have contacted Mr. Davis at corporate headquarters via voicemail, I have contacted the complaint department and spoke with Mr. Ignon, and now I am putting this in the reviews in hopes that the employee be made to stand in her behavior and it be properly address and termination be a consideration. As it seemed very convenient of her to do this to people in general due to the fact that no one is in that office to witness the ugliness this woman chose to show me. For what it is worth, I will NEVER visit check n go again in any state.
18
Mar
01
Oct
Posted by Anonymous
Myron, store manager should be terminated immediately! Myron is rude, lacks professionalism, diplomacy, and tact. In contacting your offices, instructions were provided to report to the Bexley, Ohio locationon East Main Street prior to 530pm in order to be serviced. Upon arrival at 5:24pm Myron broadcasted that the store was closing and he would not be taking any additional customers. Myron is the rudest associate I have ever came in contact with and requires additional training. In speaking specifically with an associate over the phone, I was told as long as I was gonna here before 5:30pm, I would be seen. No one else was present outside of employees which appeared to be chatting and in conversation among themselves. These behaviors will undoubtedly destroy your business. Myron was arrogant and down right nasty. Myron is a poor reflection on your business and several alternate complaints will be filed. If customers will not be seen at 5:30pm where the store closes at 6:00pm, don't recommend the customer present prior to 5:30pm. Myron should pride himself on a more proactive approach toward customer service as I will certainly voice publically his novice business management skills. The recommendation is Myron as he loudly stated, I am Myron, Store Manager!' is in dire need of constructive feedback with progressive discipline in place, he will ruin your entity-Mark My Words