Flag Gander Mountain Customer Service Review

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ordered striker ice jacket on 1/27/17 read review on jacket tried to order larger size 1 day later had to go thru customer service manager to get it ordered.(charges were pending) on my account-received email from them today 2/4/17saying my original order was cancelled.they just waited until charge dropped off (7 days) so they did not cancel the order the credit company just let it drop off due to them not processing the order.they have used $20. dollars in rewards towards this purchase(not refunded).order was supposed to be changed and delivered its not going to happen.Alicia manager at customer service was supposed to expedite this order.Because they let the charge pending just sit on my credit card instead of filling the revised order a new billing cycle interest charge has been added to my card and now there is insufficient funds to purchase jacket-would have went thru the first time it was ordered so I assume fault for the order not going thru the second time. HOWEVER that does not clear them of lying about taking care of the order.it could have been done and was not.GANDER MOUNTAIN CUSTOMER SERVICE SUCKS!!!!!!!!!!


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