Flag Hibbett Sports Customer Service Review

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I would like to start off saying that I've been shopping consistently online at hibbet sports since August. I've encountered not receiving a few items once, from one purchase which I received my money back.
I work with the FBI besides an organization that shelter children whose been human trafficked. My main reason for purchasing will be to give back to the population and the community for people in need!
I so happened to place an order for my brother for Christmas on Dec 17th, on Dec 22nd I called to check on my update status due to it being unavailable online. I spoke with a manager named Donnie.
My experience with this manager was the entire worse customer service I've ever had with hibbet. As a clinical therapist and advocate I was very concerned to speak with this man, as to the way he spoke to me was way out of character. Unexceptional behavior. He degraded my character as a person and basically called me s thief. He had to sympathy to the fact that I never got my order that was meant for Christmas and told me he wasn't given me back any credit.
When I asked what's the reason he stated to me that I've gotten a credit every month because I always called in stating I never received my packages.
I've asked this man to please go over history and refund because that was untrue and told him about the few items from one purchase that was sent to me and a return item that I got my money back for, he didn't want to do so and kept cutting off my request of proof. He stated I have all these purchases and enough is enough.
I was unsure on what my purchases had to do with what he was insenuating. I requested he checked the order and he stated he did already and I wasn't getting my money back. I requested another manager and he said no one was available. I requested to speak to someone over him and in a condescending manner he stated he was the person I'm speaking with!
This man stressed me out to the point that he was even in a power struggle with a customer.
As I hung up and called back to speak to someone in the cooperate office , I was told he should have never dealt with the situation in that manner and can't deny me a refund.
The last tracked my order and noticed my shoes never made it to the postal service, she then spoke to Donnie who then seemed calmer but was still hostile in his words by stating this is my last refund and the discount of the coupons he was given me he's no longer doing that!
Very nasty the way he spoke to me and with this bad experience. My husband whose an attorney should be reaching out I also have a recorded copy of his conversation that Donnie asked me to hear.
You're working with a narcissist and it's only a matter of time he shows it to his employees if not already doing so!


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