Flag Harbor Freight Tools Customer Service Review

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I have been shopping at the Harbor Freight near my house going on four years now and have only been somewhat pleased with your products. But with that being said I have not attempted to return any of the items even though they have failed to perform even for home use. But around a week ago I did mention to one of the employees at the store I shop at, about a set of supposed Titanium Drill bit I purchased awhile back and they keep breaking on me. All I have used them for is to drill hardwood so metal.
The young black woman with whom I was speaking to said for me to bring them back even though I told her its been awhile since the purchase and I doubt I can locate the receipt. Today, March 7th 2018 I attempted to return the drill bits, and I didn't even have to be given my money back, store credit would have been fine. But the young man running the register told me that if I didn't have my receipt then he could not help me, he said he needed proof of purchase. I didn't appreciate being treated like a liar or a thief, these were the only two things this young man could have been assuming. The product case has Harbor Freight as the product producer so if I didn't purchase them from one of your stores then where else could I have come by them. I have purchased many items from you guys, table saw, band saw, bench sander,hand held belt sander, electric drill, and many smaller items, I find it very wrong for me to have been treated in the manner in which I was. I even showed the young man that most of the bits had not even been used. I will never shop at any of your stores again, I would rather pay the higher price at home depot where I have never been treated so rudely. I will be instructing all of my friends, the hobbyist, craftsmen, carpenters, and mechanic's to no longer support your company by buying your products, I and all my friends are kind of like that, if were done wrong we stay away.


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