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I would like to take a moment to let you know about my experience at the Sugarland location. About a month ago I went in to speak to someone about needing several balloons for my daughter's upcoming college graduation. I spoke to Tamia who was so nice and caring, I wanted 14 bouquets and 20 Mylar letter and number balloons made, I showed her a picture of a simple bouquet, she told me, I think we can, but let me check with a Manager, he came by and said they would do the best they could, I was really excited and paid over $200, and was told when I brought all the Mylar balloons to pay the rest. When I went back, a different cashier proceeded to help me, immediately Michelle who I had no idea was the store manager, took over and VERY RUDELY!!!! told me that she was not responsible for any of the Mylar balloons being damaged because I didn't buy it from them. I was so shocked at her attitude and told her if Party City would have carried the product I wouldn't have to look all over for red letters. She also told me in a rude manner the company doesn't want to do any special things any more!!! I was really taken aback at her behavior!!' As s manager she could've explained it in a polite manner. She also yelled at the cashier who was assisting someone else in front of everyone!! When I went back a third time, I apologized to the cashier for her behavior and was told she does this all the time!!! How can you allow someone to run your store that's so RUDE to customers and employees????? When my daughter went to pick up the balloons, we get to the venue and half the Mylar balloons were tied UPSIDE DOWN!!!!!! I spent half my time re tying them!!!! I spent over $300 on balloons there for a special occasion and I will NEVER go to party city or recommend it to anyone again!!!! What a HORRIBLE experience Michelle made it for us!!! David and Tamia were so helpful but you have to do something about Michelle or I will report her to EEOC


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