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Shelter Dogs For Veterans, Inc.
1711 John Teem Road
Talking Rock, GA 30175
706-299-8854
www.shelterdogsforveterans.org
[email protected]
TAX ID # 46-3481571



May 12, 2018


Pet Smart Corporation
19601 N. 27th Avenue
Phoenix, AZ 85027-4010

To Whom It May Concern:

My name is Sharon Callan. I am a certified, professional dog trainer.

I am the President/Trainer for Shelter Dogs For Veterans, Inc. We are a 501c3 nonprofit that pulls dogs from Kill shelters and trains them for veterans suffering from PTSD (Post Traumatic Stress Disorder) and TBI (Traumatic Brain Injury).

Today, May 12, 2018 at 2:30 pm. I was with a group of individuals with six (6) dogs who are training to be Therapy Dog and Service Dogs. It was their graduation day prior to taking the Canine Good Citizen test. We were at the Pet Smart located at 1810 Cumming Highway, Ste 12, Canton, GA 30114. I also had my Service Dog, Pepper, with me. We had the dogs there to SHOP for treats, harnesses, toys and food for the dogs for a job well done. We also wanted to socialize them. I had just completed a class at my facility and still had my work shirt on that said Paws Be Good on it with my name badge that said Trainer. Not one of the dogs with us caused any kind of a scene, barked, growled or made a noise. All were quiet, sitting or lying down and quietly as they had been instructed and trained to do so months before.

When we entered the store I told everyone to go to the back of the store to start so we were not in anyone's way. We all stopped in the back briefly by the dog grooming area. I told everyone to put their dog in a sit and focus. We were chatting with each other for a minute before we started shopping. The next thing I know, a man in a blue shirt waved at me from about five feet away and said Can you come over here so I can talk to you?' I had no idea who he was. He didn't introduce himself. I approached him and the first thing he said was You are going to have to leave, we already have a trainer here.' I was stunned and looked at him. I had no idea who he was or what he was talking about. I then noticed the Pet Smart emblem on his shirt. I assumed he worked there. I didn't know what to say. I told him we are just here socializing our dogs'. He then again said We already have a trainer here' I said Yes I know, we are only socializing our dogs, some are service dogs. We were going to shop too.' He then said our trainer is training right now, we have a trainer here.' I still didn't understand what this had to do with us. He then pointed to an older woman who was walking with a young man and a dog down one of the aisles. I am very familiar with the store as I have shopped there many times. The store's training area is up in the front left of the building. He then asked me How long are you going to be here?' I responded to him we will be leaving in about 30 minutes'. I figured that was how long It would take everyone to purchase their items. He said to me No, you have to leave now we can't have this kind of thing going on'. I was so shocked and embarrassed. We didn't do anything wrong. I then told everyone we needed to leave. They ALL heard the conversation between this man and myself. As we were leaving, I said to the others I would be shopping in Dalton from now on. Everyone else said to him that they wouldn't be shopping there any longer either.

As I was leaving I realized I didn't even know who this man was. I went back on my own and asked his name. He said it was Hugh Everett. He still did not indicate his status or that he was an employee. The only way I knew that he was an employee was that he was wearing a Pet Smart shirt. I asked him are you the manager.' He said Yes'. I said OK, thank you' I immediately turned to leave. He started following me and again said If you had contacted us earlier we could have worked something out'. I didn't know what he meant. Do all your customers have to ask permission to come in with their dogs and shop? I thought dogs were welcome in Pet Smart. Are other dog trainers not allowed to come in your stores with people who happen to also be their clients to shop or socialize their dogs? Once again, we were there to SHOP and socialize our dogs. We were having a fun outing the day of their graduation. I said to him these are service dogs in training, I didn't know you were training service dogs here.' He continued to follow me and he said if you had contacted me we could have worked something out, but you just want to attack me.' I had no idea what he was talking about. At no time did I ever raise my voice or say anything negative to him. He was the one that continued to follow and harass me. Everything I have written above is factual and how it transpired. There are five (5) other witnesses that heard it all. They were as dumbfounded as I was over what occurred. They all commended me on my calmness and professionalism.

You can rest assured I will never enter that store again nor will I ever send another individual there to shop. I have sent hundreds of clients and individuals to your store in the past. I will let everyone know how you treat other trainers and customers. By the way, two of the individuals with me were Veterans with their dogs. I sure hope you don't treat all veterans this way.

Sincerely,

Sharon Callan, CDT, ABCDT
CEO/Trainer
Shelter Dogs For Veterans, Inc.
Formerly Paws Be Good, Inc.


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