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We opened an American Express Delta Skymiles account that promised 75,000 skymile points after spending $3000 in the first three months. We are trying to book a vacation in October so we quickly began spending the money on this account. I called in to American Express when I received the card and was told that the points would post to my skymiles account 72 hours AFTER the closing statement date at which I met my spending requirements were met. I then planned to spend the money by the July 25 statement closing date in order to receive the points in time to book this travel. During the next 6-8 phone calls I was given multiple explainations of when I would actually receive the points....One representative told me 6-8 weeks after the statement date, one representative told me 6-8 weeks after the spending was met regardless of the closing date and the last representative told me 8-12 weeks. NONE of these responses were consistant and now I am left with a half planned trip including unrefundable hotel and activity reservations and I will not have my points in time. One representative told me that American Express had NOTHING to do with the issuing of the points and that I must contact Delta to resolve this...I quickly called Delta and was told that information was completely incorrect and in fact, Delta could not control the points from American Express...I do not know WHY this American Express rep told me this. I have remained calm and reasonable throughout this process but it is VERY frustrating. Also note that at least TWO of my phone calls were dropped right in the middle of talking to someone that was seeming to be helpful at the time. Only to lose that call and have to call back to explain the issue all over again. IF I had been told that the points would be issued after the spending threshold was met regardless of the closing statement date I could have spent the $3000 IMMEDIATELY upon receiving the card and then the time frame might not have been so critical as to when the points would post. Now I am out of luck. I am very unhappy with the misinformation I have been given. At the very least, the representatives from American Express should be able to convey consistant information from which the consumer can make their spending decisions.


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