Flag Academy Sports and Outdoors Customer Service Review

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On 10 Aguast 2019 I was inquiring about purchasing a sales item. I found out it was not in stock. I had also considered doing a price match at another store if need be. I purchased several items but the item I also wanted to purchase was NIS. The Firearms department at the Sandhill, Columbia, sc location was out standing in every aspect of helping me locate one at another store. At this point the route was rapidly down hill on a greased rail road track. The Broad River store did not bother to answer a phone during a 4 hour time period before I have up trying to contact them. The Sumpter store did a little bit better. They did not answer calls from the Sandhills store and I used the same number to call on my own. At last it seemed that someone answered the phone, I heard distant voices as I was disconnected. I immediately redialed only to find out that all calls were being directed to an answering machine. Same thing for the next three hours before I gave up on them. I was only trying to save driving time and it just did not work out so I could make the purchase if the store actually had not sold out on the item. Most strongly recommend eliminating a cost factor while you save $$$. Get rid of the telephones so you do not have to pay for something you do not use. Hire adequate staff so you can actually provide service to your customers. Close the stores in this area because they do not want to sell an item listed as being on sale and of course they have none in the display case for the past 6 days. When operating my own business the first thing to happen would be the supervisors invited to attend a friendly conversation. If that did not produce satisfactory performance, pink slips would be passed out starting at the top and working my way to the bottom to replace any deadbeats that do not treat people nicely.


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