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I dropped my car off on the way to work this morning before 8 am. I needed to have an oil change and my brakes checked. The service man told the gentlemen in front of me, that was going to wait for his car (didn't hear what his service was goi g to be) that he had 3 cars in front of me. After not hearing from anyone at Firestone by 2 pm, I called to check on the status. The service woman said that they were getting to my car next. After again not hearing from anyone by 3:39 on I called again. At this point a different service man told me what I'd need to have done for my brakes, and when I asked about timing he said no later than 6:15 pm. I asked him why when I dropped my car off before 8 it took into 2 for someone to look at it. He said that they had cars waiting for the day before, which was the first time I'd heard that. If I had known that because of cars needing to be looked at or repaired from the day before and that was going to cause my car not to be looked at until after 2, I would not have dropped my car off today. I don't understand why I wasn't at least given one courtesy phone call to tell me they're behind from yesterday and can't get to my car. It's unprofessional. .


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