Flag Check n Go Customer Service Review

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I was at the 833 Allison-Bonnett Memorial Dr. Ste 101 Bessemer AL 35023 today (October 8, 2019) around 11:45am-12 noonish. The lady was extremely rude as I tried to explain to her that I had never been to a Check n Go and was from FL. I only needed to cash a small check. The only information she gave me was that I would not be able to receive cash back from cashing my check and that it would have to go on to one of their credit cards. I had not heard of anything like that before, but agreed.
She did not tell me that there was a fee ($5) associated with this. She kept calling her friends and putting them on speaker as they talked about previous customers, fried chicken, irs, and other irrelevant issues. I waited around 30 minutes and started asking her if she was almost finished. She gave me a stern look and said, "It's going to take a long time!" I asked, "How much longer please?" She stated that she had entered all of my personal information. She threw my check at me and said, "Sign it!" I asked her at that time if there is a fee. She said, "Yeah $5." I asked, "Well aren't you suppose to let the customer know so that we can decided if we want to pay that fee or not?" She said, "If you ask, then I'll tell you and if you don't like our service, you can get out!" I asked, "How would you feel if I talked to you in that way? I have already explained to you that I am not from here and that this is my first time." At that time, the person on the phone decided to call her back later. The very rude employee conveniently threw my ID, ss card, and check at me and told me to get out of your store and go down the street to someone else. I have contacted Mr. Davis at corporate headquarters via voicemail, I have contacted the complaint department and spoke with Mr. Ignon, and now I am putting this in the reviews in hopes that the employee be made to stand in her behavior and it be properly address and termination be a consideration. As it seemed very convenient of her to do this to people in general due to the fact that no one is in that office to witness the ugliness this woman chose to show me. For what it is worth, I will NEVER visit check n go again in any state.


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