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WW=Model for WORST customer service ever! I signed up in Feb. 2021 during an Invie-A-Friend promotion that gave my DIL a free month if I signed up. She sent me the link, I signed up but she never received her free month. I called WW and was told that I used the wrong link yet I followed the link that WW provided to my DIL. No matter how many times I repeated the link, the customer service rep kept saying, "I'm sorry but that's not what we're showing." When I asked for a customer service supervisor I was told that "Devante" was too busy to speak to me. Wow. I asked for another supervisor and was told that there was no other supervisor. I found it hard to believe that in all of WW there is only ONE supervisor! So I gave my phone number and was promised a call-back. I later found out that there are so many service centers that each one is in a different location and that, as I found out when I never received that call-back, all their representatives are uncaring and rude. So I wonder, are they rude because this is the first time they have to use their people skills or are they all just angry individuals? In either case I think WW should rethink their hiring practices and their training models.


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