Flag El Pollo Loco Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Made a online order after becoming a member on 4/8/2021. Order number 2113448409 from a newer location in Apple Valley CA.Went and picked up the order and when we got back to work to eat lunch we didn't get what we ordered. Ordered a double Protein Avocado Pollo fit bowl . Order of guac. Two churros and also a double chicken avocado salad. Did not get what we ordered. got two salads no extra gauc. The dressings were also not correct. And the chicken was old and dried out. I called and notified them and they asked if I could come back. Not sure how that was possible since I was working at a medical group. The manager Bonnie said she would put a slip in her office so I could come pickup the fit bowl anytime. Also contacted the customer service on their website and was sent an email the next day saying they would contact me within 2 business days. I haven't heard from anyone.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video