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I have used vision works 3 years running. Each year has been worse than the year before. There is NO customer service, there are few employees working in the Rockville Centre store so you wait and wait for service. I waited 1 and 1/2 hours just to submit my vision works contact lens prescription and make payment for the order in a standing room only area of the shop. I did get to listen to many complaints from customers waiting for missing orders. Forget about them picking up a phone! In the future I will not be using this store.


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