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Just wanted to report on the EXCELLENT customer service I received from Cody (service rep) and Lisa ( Cody's supervisor) today. Both employees treated me with the utmost respect and consideration in regards to my request for my patient records. Hopefully, Lisa's involvement with my situation will expediate the fulfillment of my records. I was told via an automated email response that the estimated turnaround time for a patient records request is 8-10 weeks. Waiting that long for my patient records would put my sight in jeopardy and delay my treatment plan. Visionworks needs more employees like Cody and Lisa.


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