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Whatever you have going on with your customer service is ridiculous!! I used to be able to contact my area store directly. Not possible anymore! You call the 800 number only to wait on hold for 5 minutes and then you hear a recording that says I reached after business hours and hung up on! I had to use my lunch to drive to the store to ask why my sons glasses were taking so long. After being there for some time, they looked on their "computers" only to see that the manufacture never was sent the frames. So, if I hadn't gone in there to ask, they would have never known that there was an issue. It will now be over three weeks before my son gets his glasses! Visionworks, you used to be great! Now, I shall reserve my words. The people in my local store are great! It is your lack of communication, your lack of actual customer service. I had to search the internet just to find this site to give a comment. Why do you large corporations use a computer for everything. It was nice when we could speak to a person that knew us and we know them. Why do you take that away from us? Why can't someone, some company just do it differently? Maybe you think it is easier for you, up in your big office, but for the people that work in your store, it's not easier for them. It's harder, because by the time people go in to actually talk to a person, they are frustrated and angry. Step out of the office and go visit some of your stores and the people who work for you to make it possible for you to get your big paychecks and fancy offices. You have NO clue!


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