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Ralph's has no Customer Service either by phone, chat or email. Isn't that illegal. Ordered groceries online as usual and I pay $99 per year for same day delivery. Now they have something called Boost for $59 and then something else called Delivery Now. They were charging me for $9.95 for delivery. When I called, a woman I couldn't understand said I shouldn't be using the Ralph's app but Ralph's.com. I told her I used Ralph's.com before and after many problems, they said I should use the Ralph's app. Then she said I should be using the Kroger app. I wanted to know why I was being charged for delivery when I pay $99 a year. She said my "Boost membership" (which I don't have), expired in August. After an hour on phone and her NOT listening and driving me insane, I tried chatting. They said my $99 plan was renewed in June but couldn't take the $9.99 delivery fee off and then referred me to another "chat person" who said I never had a $99 plan and they didn't know what I was talking about. They're a mess! Everyone is overseas. No way to get help here. And now I read they have another delivery service they're starting but...you still have to pay for delivery??? I desperately need help and as a senior I feel challenged but two and a half hours out of my life trying to get help in countries that I can't understand them and they don't even know what I'm talking about and that in Los Angeles you order from Ralphs, not Kroger. INSANE!


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