Posted by thuy
i called one man in there and asked him to give me transfer pin so i can move to other provdier but he shut down my system immediately then i cant call them any more..so bad and rude
SafeLink Wireless customer service
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- How to reach a live person:
- Press 1 for English
Press # 4 times
- Press 1 for English
- Hours of Operation:
- Mon-Sat: 8am-10pm EST
Sun: 8am-7pm EST
- Mon-Sat: 8am-10pm EST
- Email:
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- Customer service link:
- Main Company URL:
- Description:
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User Reviews
20
Apr
16
Jul
Posted by Kurt
Calling customer service is not only frustrating but inconsistent based on who you talk to. It's obvious they read from a script with their replies. If u ask a related question they get confused and they go in circles. You ask for a supervisor and that isn't an option. If u deal with them expect numerous call backs to resolve the problem. If u are a person with little patience, get someone else to call. If I gave a rating from 1 to 10, 10 being the highest, I'd give them a 3.
27
Mar
10
Feb
04
Jan
Posted by Anonymous
Safelink phone has had no data for about week. Customer service says I am qualified until January 2024 and I have everything. Still no data. I've talked to 3 people for 45 minutes to an hour trying to update my phone with a promise of a call back. No calls or data Still. I would say this is the worst service for the elderly. I will be getting another service today.