Posted by [email protected]
I was retired by Washington Mutual and never received my retirement. Please advise who I may contact to help me.
Your assistance is appreciated. Thank
Washington Mutual customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Washington Mutual.
10
Nov
15
Sep
Posted by Anonymous
just called o get information on a home loan . i did not have the loan number cause my son and his wife were living at the home and making payments . my son moved out the wife is still in the home so i have no mail coming to me about the loan . i gave chase mine and my husband ssn and they can not find a loan . this loawas make through washington mutual . i think i should be very concerned you can get the money but you can not find the account makes no sense . what if i told you that ?
17
Aug
Posted by Mike
Customer Service,
I recently purchased in advance a safety deposit box at your branch. I paid for one year rental service ($30) August 5, 2016. My box rental service is due September 1, 2016. I'm leaving the area for employment overseas unexpectedly and closed my safety deposit box account today August 17, 2016. I was surprised to find out that a refund would not be received for $30 upon closing of the account-the safety deposit box was not used for the period that was paid in advance for 1 September 2016 thru 1 September 2017. Is this a correct procedure within your company or was the employee miss informed?
Thank you,
29
Jan
Posted by Anonymous
Hello, My name is Diane D. Mckown and my husbands name is Jerry R. Mckown . In march 2002 we had our home loan with your company. Loan number . I need the original contract when you took over our loan. I need to show where this was two pieces of property put into one loan. This is because of our divorce in the process. I have to prove that he owed money on his 20A. piece of land. added onto my home loan. My home number is my cell is Please find all documents possible. I need this asap. for our attorneys. Thank You for any assistance you can give me in this issue.
20
Aug
Posted by Anonymous
I am at work and needing to get old of the Washington Mutual Credit Card that is garnishing my wages for $134.00 per week. This debt is not mine. The card was stolen but before we could get all facts together to prove that he did this all over Edwardsport, IN . He killed himself, with a drug overdose. The lawyer that was appointed when I went to court 01-14-13. The judge was not there.
I told this lawyer that this was not my debt. He said the card was in my name. This sickens me. If it were my debt I would pay it. But it is not. But since it was in my name and I have to pay it this amount is too much for me to pay. I have a car payment and a house payment plus utilities. I will have to let my my house or car go back to the bank.
11
Aug
Posted by Anonymous
i settled the account I had with you , did pay payments to the collection firm and was not evedently paying it off fast enough so they took me to court and then dismissed the balance because I was paying every month,and because Im losing my eyesite they closed the case. With what I had already pd about half. It was in Ogle Co,please can you please check your records. My name is Pamela S. Wallis 1228 Lincoln Ave, Sincerely yrs Pamela Wallis It still is on my credit report!
16
Jan
Posted by Anonymous
in attempting to secure a home loan, your company came up as an outstanding bill of 2300,00. I have never had any sort of financial dealing with your company, this bill was supposedly made in 2013. please return my email at or call me at my name is paula m key, I will give you more information when you return my message,,thank you
10
Jul
30
Aug
Posted by Anonymous
Contrary to these reviews, I actually had a positive experience dealing with the Chase customer service telephone line. I was a little confused at first when the answering machine began asking me lots of questions, as they always do, but when I stopped responding, it took about a minute till I was transferred to an actual Chase customer service representative. He was really helpful. Although he couldn't find what I was looking for regarding a past account, he helped me explore other options of research, including sending a notarized letter to Chase stating my issue and request, and going to the nearest Chase bank. He even helped me locate the nearest Chase bank. So it was an overall positive experience, although the problem wasn't solved. And now I have other options to explore. Now that's customer service how it should be. Thank you, Chase.
15
Aug
04
Aug
03
Aug
Posted by Anonymous
I UNANIMOUSLY agree with all the other comments by callers trying to reach a REAL person. Why offer this option if you're not going to accommodate the caller? I will certainly let others know that if they want to bank with a reliable bank Washington Mutual is NOT the one. I would never do business with a bank who doesn't put their customer's needs first!
19
Jul
Posted by anny
Wow, just tried myself to get a live person. It's taken me over 30 minutes and even then they couldn't get me to the department where a live person was. What happened to customer service? glad I don't bank here and will make sure never to do so. If this was my bank I'd be furious and go else where. Just tried to get a hold of the mortage dept. That is it. Really!
20
May
31
Jan
27
Apr
Posted by Anonymous
This company has the worst phone system of customer service I have encountered in the 26 years of customer service I have been in. I have attempted for the last 45 minutes to reach a live person at Chase to get just an updated mortgagee clause so that my client does not receive a nasty letter from Chase stating that they do not have proof of insurance for my client. The two persons I did reach could not assist me whatsoever. Your have poor customer service that will be noticed by your clients no time soon. I just had the one encounter. I hope that I do not have to deal with your company in the future!
17
Dec
24
Nov
05
Nov
Posted by Fedupwithbanks
I have had a 6 month battle with Washington Mutual trying to get a "Write off" of my account reversed. I closed a checking account with a check to the teller at the window at my branch. The amount she gave me was 2 cents short. Long story short, even the fax number for WM was WRONG on Experian's website. Nobody could help me.
I even had a friend who was a loan officer for WM try to help me and they could not.
I thought I had perfect credit and they STILL have a $41 write off on my account which was their fault!!!!! WM Sucks all the way around!
05
Nov
Posted by Anonymous
I have been banking with Washington Mutual for about ten years. Never had a problem until my father passed away and the manager at my local branch refused to cash a check for me. I was so angry that I stopped going to that Branch and wanted to stop bankig with them all together (long beach on Spring st). Fortunately the branch on Los Alamitos Seal beach Blvd cashed it for me and they were so kind adn didn't understand why the manager would not do this for me at the LB branch. I forgot about it until a few weeks ago my daughter recieved a check from her grandmother for her 18th birthday. Again the branch manager refused to cash the check for 100.00 dollars. I have not forgotten about this time. I am applying for a new account accross the street at Wachoiva on Saturday.
26
Oct
19
Sep
Posted by Anonymous
We have had a cash offer in on a "Short Sale Property held by WAMU since the first week of May...Our, nor the listing realtor has been able to speak to the "negotiator" nor any other intelligent life to obtain a status. It's unfortunate, as this is a second home for the seller, and if this doesn't get done by October 4th, he will lose his primary residence....
26
