Creative Labs

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sent 2.1 speaker system in for repair, its been 2months, they still are working on it. called customer service 5x, at first they said i didnt send in the receipt for purchase verification when I did because I purchased 2 other cl products in the past. 1 month goes by the say they are shipping, 2 weeks later they say the sent it. I call in again they say the still are working on it. Their products are affordable with acceptable quality, but I recommend you always get a warranty. Their customer service sucks. I try to buy their products through other companies for better customer service and accuracy.

user1 8/25/10 9:04AM

Their customer service is non-existent!!! I have emailed them 2 times with no reply and now I just want to return my faulty player and get my money back. The problem is I DON"T KNOW HOW!!!! They suck. I'm never buying anything from them again. They make it SO easy to buy their products, but IMPOSSIBLE to return them or even get assistance on how to use them. I will never recommend their products to anyone ever again.

cskye06 8/24/10 12:46PM

Poor quality products and the WORST customer service EVER!!!

I challenge you to find a phone number for Creative Labs Customer Service.....it doesn't exist. The one listed on this site is pre-recoreded and hangs up on you.

My Gigaworks T40's failed after only 6 months of easy use. I tried to fill out an RMA on Creative's web site but you need a serial number....which I can't find on the product, hince the effort to try contacting them by phone.....no joy!

I will never purchase another product made by this company and will discourage all those I know and have contact with to do the same.

Shame on you Creative. Your CUSTOMERS deserve better than this!!!

Anonymous 8/18/10 3:31PM

bought the SB Extreme Music. didnt work.called 405 number extremely poor audio and terrible english. kept sending me to my email for instructions and if it didnt work call again.after 3 or 4 tries I quit and sent the unit back top dealer. Never again Creative

Anonymous 7/20/10 7:06AM

I just called the 405 number and I got through to a person. He did some diagnostics over the phone and determined that my product needed to be replaced indefinitely. They issued me a RMA# and my new speakers are on the way. I am very happy with CREATIVE LAB. and will continue to buy there products until the day I wither away and die.
I must add, The tech guy had no problem waiting for me, while I put the phone down to take care of a customer.

benji 7/8/10 5:09PM

I WILL NEVER BUY ANOTHER CREATIVE LABS PRODUCT AGAIN, THOUGH I HAVE BOUGHT MANY OF THEIR PRODUCTS IN THE PAST.

I HAVE JUST INSTALLED ONE OF THEIR SOUND CARDS.

I GET ABSOLUTELY NO SOUND!

I HAVE GONE THROUGH THEIR TROUBLESHOOTING REGIMAN. I HAVE GONE THRU WINDOWS TROUBLESHOOTING PROCEDURE.

EVERYTHING CHECKS OUT -- BUT I GET NO SOUND!

I THEN DOWNLOADED AND INSTALLED THE LATEST CREATIVE SOFTWARE. I STILL NO SOUND!

I AM AN ADVANCED USER BUT I AM BAFFLED AFTER 12 HOURS DEALING WITH THIS PROBLEM.

CREATIVE LABS OFFERS LITTLE HELP. THEY MAKE IT EXTREMELY DIFFICULT TO GET IN TOUCH WITH THEM. CAN'T GET THEM ON THE PHONE - VOICE MAIL REFERS YOU TO THE INTERNET.

ON THE INTERNET THEY EVEN MAKE IT HARD, AND TRY TO DISCOURAGE YOU, TO SEND THEM AN EMAIL. I FINALLY DID SEND AN EMAIL. WONDER IF I'LL EVER GET A RESPONSE?

I DON'T OFTEN REQUIRE HELP FROM A COMPANY, OTHER THAN SPECS AND DOWNLOADS FROM THEIR WEBSITES. BUT FROM NOW ON I'LL ONLY BUY PRODUCTS FROM COMPANIES WHICH PROVIDE PHONE SUPPORT!!!

Anonymous 6/27/10 3:44PM

Don't believe "anonymous" about "he got through". Creative Labs does not want to be bothered with customer tech support. That is why I am going to return my Vado.
It is not possible to "create a movie" to burn to DVD w/their product.
For another $19.95 to them you can buy more of their software to create a movie for your computer viewing.

efstone@aol.com 6/20/10 5:22PM

09 Jun 2010
Creative's website appears to be down or %$@#%ed up for the last two days.
When I call either number I get a recording. When I press "1" I go into "run silent, run deep" mode.

Nothing happens.

Everytime I try to add or change files on my Zen 32G I have trouble. I'll never buy a Creative product again.

Anonymous 6/10/10 7:32AM

I couldn't get through to a live person on either of the technical support numbers (800 or 405) on Monday 17 May 2010 3:30 P.M. CST. Press "1" and the recording is repeated. Creative Labs boasts of "award winning customer support" but I've read of many customers' horrible customer support experiences with this company. I've decided not to buy the Cambridge Soundworks product I was considering.

Anonymous 5/17/10 1:55PM

Don't bother calling the technical support number. When you press the menu option you just hear the recording again, it never goes anywhere. What a waste of time!!!

N/A 5/13/10 11:15AM